Fazoli's 789 Business Park Dr.

Rating 2.8
2.8 out of 5 stars
(21 reviews)
10:30 AM - 9:00 PM 10:30 AM - 9:00 PM 10:30 AM - 9:00 PM 10:30 AM - 9:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 9:00 PM

Recent Guest Reviews for Fazoli's 789 Business Park Dr.

(Displaying 6 out of 21 reviews)
  • Rating 4.0
    4 out of 5 Stars
    Young lady who served our group was great! Knowledgeable and fast!
  • Rating 3.0
    3 out of 5 Stars
    We ordered the ultimate fettuccine alfredo to go and it was mostly just pasta. Harley any cause at all. If not for that it would have been great.the bread sticks are.awsome
  • Rating 1.0
    1 out of 5 Stars
    My daughter an I went on a Tuesday evening. The restaurant was not busy at all. The staff was not friendly and basically sitting around talking/ cutting up. They were out of silverware, napkins, the coke machine was flat and tea was bad. The dispensary area was dirty. We went into restroom and it smelled like sewage. Obviously a sewage issue going on. There was trash in floor and dishes on tables. Again they were not busy at all. 4 customers total. Horrible cleanliness, horrible customer service and management. Will not be back
  • Rating 1.0
    1 out of 5 Stars
    We waited for 25 minutes for our food. I could understand if they were busy but there was no line of customers and just about five tables seated. I finally went to ask to talk to the manager and someone had to go outside and retrieve her from a smoke break in her car. I asked her why it was taking so long for the order and she replied that they were short staffed. I understand that but if we’re short staffed, why are we outside smoking? Maybe you could warn customers that orders are taking a little longer today. I could see part of my order in the window and it had obviously been sitting there for quite some time. I asked why they didn’t at least deliver part of the order and maybe some bread sticks. She offered to remake the order and I asked why would we wait another 25 minutes for new food. Finally the food was delivered and was mediocre at best and cold. I would not allow the customer experience to go anything like this if I were in leadership. It baffles the mind.
  • Rating 5.0
    5 out of 5 Stars
    Outstanding customer service from Joshua and Dashawn this evening. I have not received this type of service in quite a while. This is why we will be returning. Great job!
  • Rating 2.0
    2 out of 5 Stars
    I received a notice via your app that you now offer chicken and gnocchi soup. However, when I went to order it I was told they do not have it. The fact that this location did not carry it was upsetting, but also the customer service response was not very polite. No apology, just- we don’t have it.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Prattville, AL. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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