Fazoli's 789 Business Park Dr.

Rating 2.8
2.8 out of 5 stars
(18 reviews)
10:30 AM - 9:00 PM 10:30 AM - 9:00 PM 10:30 AM - 9:00 PM 10:30 AM - 9:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 9:00 PM

Recent Guest Reviews for Fazoli's 789 Business Park Dr.

(Displaying 6 out of 18 reviews)
  • Rating 1.0
    1 out of 5 Stars
    We waited for 25 minutes for our food. I could understand if they were busy but there was no line of customers and just about five tables seated. I finally went to ask to talk to the manager and someone had to go outside and retrieve her from a smoke break in her car. I asked her why it was taking so long for the order and she replied that they were short staffed. I understand that but if we’re short staffed, why are we outside smoking? Maybe you could warn customers that orders are taking a little longer today. I could see part of my order in the window and it had obviously been sitting there for quite some time. I asked why they didn’t at least deliver part of the order and maybe some bread sticks. She offered to remake the order and I asked why would we wait another 25 minutes for new food. Finally the food was delivered and was mediocre at best and cold. I would not allow the customer experience to go anything like this if I were in leadership. It baffles the mind.
  • Rating 5.0
    5 out of 5 Stars
    Outstanding customer service from Joshua and Dashawn this evening. I have not received this type of service in quite a while. This is why we will be returning. Great job!
  • Rating 2.0
    2 out of 5 Stars
    I received a notice via your app that you now offer chicken and gnocchi soup. However, when I went to order it I was told they do not have it. The fact that this location did not carry it was upsetting, but also the customer service response was not very polite. No apology, just- we don’t have it.
  • Rating 1.0
    1 out of 5 Stars
    Ordered through the drive-thru. Had to wait at the window for 12-15 minutes eith no explanation. Go home and food isnt normal portion but very skimpy not even filling up half the togo bowl. Its pasta and pasta is cheap!!! Not the first mediocre experience at this location. Definitely not worth the money.
  • Rating 1.0
    1 out of 5 Stars
    Yuck. My Ultimate Veggie Rotini experience did not turn out well. Upon arrival at our table, the Rotini was warm...but not hot.
    I took it back to counter. 'Hi, this is not hot.' I heard the cook tell the counter person, 'It's got to be hot.'
    They took it back. A few minutes later the associate brought it back. All they did was microwave it. Which, would have maybe been okay, if they had replaced the tomatoes and veggies. But the microwave experience ruined it. Please send me a link to receive a $7.99 coupon replacing my cost from 19 Feb 2019. I'll try you guys again.
  • Rating 1.0
    1 out of 5 Stars
    The lady was nice enough when I asked for grated Parmesan for two baked sampler meals, but said they were told to give the packets in the drive thru. I got about a teaspoon of grated. No packets. I asked for extra salad dressing when I ordered ,didn’t receive.The 2 salads I ordered consisted of lettuce and two small slivers of parm. We never have these problems when we eat in. Not very pleased with the drive thru.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Prattville, AL. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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