Fazoli's Cheynne Mt

Rating 2.8
2.8 out of 5 stars
(29 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Cheynne Mt

(Displaying 6 out of 29 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Good Evening,
    I wanted to take the time to express my displeasure of your Colorado Springs location for not honoring the buy one get one entrée meal offer that I tried to use on August 25th at 6:15 P.M. The deal was offered on a high school fundraiser card, and this card does not expire until September 1, 2019. How sad that your company commits to an offer, and then fails to follow through. Not only did I have to be denied the offer, I had to waste valuable time and fuel to drive round trip for 40 minutes to return home empty handed. I guess that losing out on one paid entrée and losing a customer is this locations philosophy when choosing to not honor a documented offer. I hope they understand that word of mouth is one avenue to gaining a customer. In this case, they lost one and probably many more.

    Regards,

    Robert Kynor
  • Rating 1.0
    1 out of 5 Stars
    Very mediocre service, very rushed and programmed staff, no parmesan cheese on the tables or anywhere else, no clean silverware (was all in the dishwasher I think she said), had to ask for breadsticks, drink station was disgusting (spilled sofa everywhere, floor more sticky than the movie theater), etc. Had to go to the counter to get EVERYTHING. Incredibly inconvenient and terrible experience for $20 for pasta!! Won't visit this location ever again.
  • Rating 2.0
    2 out of 5 Stars
    Order ID AAAZLHRCACBJ - Sunday 6/23 - 3pm
    A female (I presume the manager) was screaming at people in the kitchen to do the dishes and clean the kitchen using such foul language and at an extreme volume that customers in the dining area could hear every word. The store needs helps!
  • Rating 1.0
    1 out of 5 Stars
    The staff in the back screaming and cussing and the snide manager made it very unpleasant.
  • Rating 1.0
    1 out of 5 Stars
    When walking into your establishment yesterday for dinner that garbage can was so full that all the cups and trash were sticking out of the top and falling all over the ground when ordering our food the young man was putting the order into the register when the young lady who was a Larger black girl also young but it in moved him off the computer cleared our order submitted hers to the drive-through he then went back to the computer began our order again for the 2nd time while putting it in the 2nd time she walked over and tried to do it again when my husband stopped her and told her she was not butting in and taking over a second time this was extremely rude very dis respectful and the outside of this establishment was filthy
  • Rating 2.0
    2 out of 5 Stars
    Walked in the store, and wasn’t greeted. The couple that arrived after weren’t either and it was sad because the kids were really excited about going to Fazoli’s. The cashier didn’t smile, just stood at the register waiting impatiently for the order. Salad and drink cup were placed rather aggressively on dirty tray. Table was sticky, walls and table had greasy finger prints, restaurant seemed well organized and music was an appropriate volume, but was in need of a thorough cleaning. As I sit writing this I do hear one lady making curious greatings to customers arriving after us so. I’m trying not to be harsh with this review but I am taking the time to write this because this is not acceptable and i would hate for this place to close. I have memories coming here dating back to my child hood. If an establishment is serving food, it should be with grace and if you’re paying your employees to maintain a restaurant then It should be clean. I will take pictures in case you need them for team development.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Colorado Springs, CO. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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