Fazoli's Ft Collins

Rating 2.6
2.6 out of 5 stars
(18 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Ft Collins

(Displaying 6 out of 18 reviews)
  • Rating 1.0
    1 out of 5 Stars
    We ordered the fettuccine alfredo, three orders. We also ordered one of the ultimate fettuccine alfredo sauce and a chicken parmesan pasta Duo. All wer meals. We were then told that they were out of the fettuccine noodles, at 5:30 in the afternoon on a Sunday, they only had enough noodles for one order. The cook didn't offer and I'm sorry, not a can we make this right, just you have to wait a half-hour or you have to order something else. We ordered spaghetti and meatballs 4 2 of the fettuccine alfredo and a ziti pasta for the last one. We are never offered breadsticks we had to go up there and the breadsticks that they gave us or rock hard on the bottom and Soggy on the top. The cashier, Bailey, said she would bring some out when they were ready oh, she never did we had to go and ask for the breadsticks. When the food came they said they didn't have any grated Parmesan, and I told them I could not eat a meat sauce with my salad please bring me a to-go plate for the salad, we had to ask three times for that to-go plate. When we tried to get silverware we found they only had enough for four of us and we had to wait for the fifth person silverware. And they never replenished the spoons at all, they had one spoon. Not the dining experience I was expecting after a 9 hour workday. I would have expected better on a Sunday afternoon.
  • Rating 1.0
    1 out of 5 Stars
    Wish I could leave negative stars. AGAIN issues. This time the family salad I was given was labeled USE BY 6/18. It was purchased today, which is 6/23. It is brown and slimey. I paid for expired rotting food. What has gone so VERY, VERY wrong at this location? I think a new manager might be in order. I might share the pictures of this salad, and dayed receipt to the health department. I want my money back.
  • Rating 5.0
    5 out of 5 Stars
    We go to Fazolis fairly regularly and each time we are taken care of by the same guy. His customer service and personality are amazing. He appears to be a good worker and is really really great at creating an awesome experience for customers! Tonight I finally caught his name, Luke. I dont usually go to the trouble of writing reviews but Luke does such an amazing job that I felt his bosses should know. Great job hiring him. You will want to keep him around as long as possible!!
  • Rating 1.0
    1 out of 5 Stars
    Worst Fazoli’s experience I’ve ever had. I had a 5 dollar reward to redeem, the girl took our order gave me my total and I paid when I looked at my receipt she had over charged me, the amount she told me didn’t match my receipt when I told her, she went to talk to manager and find out how to fix it. She came back and told me there was nothing she could do. The manager wouldn’t even come out of the back. They made the mistake and you tell me you can’t fix it or give me my money back. How pathetic, I was offered a cookie, no I don’t want a cookie I want you to fix your mistake. I guarantee if I owed them, they would fix that but yet they can’t give me my money back, when the mistake was there fault. So not only was I over charged and told one price yet charged another but I lost my coupon too. The girl even knew it was wrong and how sorry of a manager is it to not even come talk to me but make her employees do it. Worst Fazoli’s ever. How bad that you can’t correct an error when they were the ones to blame. It’s totally pathetic and so is a manager who make the employees deal with things that they should handle.
  • Rating 2.0
    2 out of 5 Stars
    Just got my meal. Got the sampler. Lasagna is ok. Spaghetti is a huge glob if stuck together pasta with about 1tablespoon of sauce on it. Same with the fettuccine Alfredo except the flavor of it isn’t all that great. Breadsticks are good. Used to be pretty decent food.
  • Rating 1.0
    1 out of 5 Stars
    Wow, how is this place still open. Saturday evening I tried to order online but could not figure out how to change to fettuccine pasta instead of regular spaghetti pasta. Called to place my order but the gal said I could only order online. I asked how I could change the pasta through their app and she said she didn’t know and I could only order online. So, I placed my order online. I only wanted one order of spaghetti and meatball. I drove through the drive through to pick up my order but was told by the guy at the window that I had to go inside to pick up my order. Mind you there was no one behind me or in the parking lot. I went inside and there was only 1 single guy eating at a table and 2 people in line to order. I asked the guy at the counter where my pickup order was. He didn’t know so he yelled to the guy at the order guy at the window. Well the guy maybe walked 4 steps around the corner and pointed to the counter. Really, this guy couldn’t pick up the order around the corner and give it to me at the window! I had to walk in and see the window guy standing just a few feet from my order. Who manages this store??? How can they keep this place open? No customers and lazy staff... how does this place stay open?????

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Fort Collins, CO. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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