Fazoli's 238 W. Alexander Street

Recent Guest Reviews for Fazoli's 238 W. Alexander Street

• Rating 1.0

  1 out of 5 Stars
  I love Fazoli’s, was glad when you returned to Florida and routinely drive 20 miles to get here. But today, the service was terrible, and the employee with the worst attitude was absolutely the manager.
  
  First of all, she refused to honor the Allstate Rewards coupon that had the locations address on the coupon.
  
  Second, she overcharged is for a kids meal.
  
  But I wouldn’t have written a complaint about just this. Her attitude throughout the process was unprofessional and downright rude. She accused me of having an attitude and even continued to complain about me as I left. Terrible, terrible, terrible customer service skills. She has no business being in management. Her whole demeanor is awful.

  Kevin F
• Rating 1.0

  1 out of 5 Stars
  Its completely absurd that you can't place an online order 2 HOURS before closing. Why would I want to go through the drive thru and have to wait 20 mins in the parking lot for them to mess my order up anyway?? It makes ZERO sense and it certainly doesn't encourage sales

  Morgan C
• Rating 5.0

  5 out of 5 Stars
  I honestly enjoyed Fazolis. I had never been before and have been wanting to go. The employees were polite and helpful, and I’m assuming it was the manager who checked on us but he was friendly and welcoming as well. The food was sooo good and I had no idea there was a drive thru until my husband and I noticed as we were leaving the parking lot. I wish they had more Fazolis lol I’m a lover of pasta and marinara.

  Summer T
• Rating 1.0

  1 out of 5 Stars
  my service is normally great with fazoli's but today when I went through the drive-thru I tried to use my coupon that I have through the local offers through Verizon up. The cashier attempted to scan it a few times and then told me they do not accept coupons through Verizon up even though it shows the address for this location on the coupon. Very disappointed and have already reported to Verizon that you did not honor this coupon

  Amanda. G
• Rating 1.0

  1 out of 5 Stars
  What has happened to this location?! Manager is gone, Sam the best team member is gone. Is the whole place going to be gone soon? Seems there is no pride taken in this store with the new manager. New Manager shirt is untucked looking slobbish. HELP THIS STORE!!!
  
  Fazoli's Has Posted a Response
  
  “Hello ASHLEY, yes one of our managers is no longer with us and Sam has been gone for about 3 months now. We have always taken pride in our location and will continue to do so, and NO this location will not be

  ASHLEY M
• Rating 5.0

  5 out of 5 Stars
  This is the best Fazoli's ever! The manager and staff at this location is incredibly friendly and efficient. I drive with my husband over 5 hours (from Jacksonville Beach, FL) to go to this location because I love the food. However, this location is very clean and welcoming. I can provide my receipt number if needed, but I was very impressed with the number of people who came to check on me and provided a positive experience. Thank you! We will be back!
  
  PS- Could you please open a Fazoli's just like this closer to my home?

  Liz M.