Fazoli's Macon

Rating 4.0
4.0 out of 5 stars
(68 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Thursday
$4 Off Family Meals - All Day
Value
$5 Lunch Weekdays until 2:30pm

Recent Guest Reviews for Fazoli's Macon

(Displaying 6 out of 68 reviews)
  • Rating 1.0
    1 out of 5 Stars
    My family and I went to get a bite to eat tonight and after 35 min had to go to the counter to request our food. The response from Jessica was we had to cook the noodles. Then after 10 more minutes we requested a refund and was told oh we have your order. No I am sorry or let me get you bread sticks to go with that. Terrible service all around. I was also told no manager on duty. What happened to them bringing the food to the table and a staff member walking around with fresh bread sticks? We will think long and hard before returning.
  • Rating 1.0
    1 out of 5 Stars
    We ordered food at 7:55, paid for it at 8:06, and finally received our order in completion at 8:50 when we only ordered 5 meals! Nothing other than an I’m sorry for your wait. Half of our food is cold, the other half no one wants because we waited so long and i was told there was no manager there to do a refund so i would have to wait for her to get back. It was the biggest waste of $60 i have ever spent!!
  • Rating 1.0
    1 out of 5 Stars
    Filthy dining room area! Dirty dishes all over most of the tables, overflowing trash cans, overflowing ice at the drink machines and all over the floor. Cashier was rude when asked about the difference in size of small and medium drink cups. She said “what?... Is that not good enough for you?” The breadsticks were cold and crunchy. Worst experience by far from this location!
  • Rating 1.0
    1 out of 5 Stars
    Usually my experience is pleasant but this is the worst service that I have ever experienced at this location.It started off wrong at the drive-thru speaker when I was greeted with a dry "go ahead with your order" and before I was finished after saying one item, the reply was an even drier "is that all". I said not quite and continued and took 3 times to make sure we were on the same page with the order. At the window, still no proper greeting as I was handed a regular sized drink when I ordered a large. She checked the receipt that SHE printed and it clearly said large so she then corrected the drink... Again no dialogue or apology. After a few minutes, a nice gentleman came to the window to ask what did I order and I told him. Few minutes after that, the original girl gave me my food and didn't say anything or reply when I said thanks. I checked my food before pulling off and seen where my cheesecake wasn't included so I waited for a few more to ask for it but no one would come back to the window. So I called the store directly but no one answered. When the girl finally came back to the window and said nothing, I let her know I didn't get my cheesecake and she closed to window with an attitude and returned about a minute later, handed it to me with no apology or words. I was over it completely at that point and pulled off. I don't report things like this often bc it takes a lot to bother me but I don't want anyone else to go through what I did. I like fazoli's and don't want it to go out of business like I've seen some do before. If needed, my order id is aaa9whlwanbs #49 and it says employee is Chasity C.
  • Rating 1.0
    1 out of 5 Stars
    Five times my family and I visited your location. Every single time was a horrible experience. The food always had one problem or another; cold, tasted bad, very little sauce and a lot of noodles, dry bread, cold bread, tea was too sweet and poor customer service.

    I know you don’t care so please refrain from sending me a “generic” response. If you really cared there wouldn’t be consistent poor customer service and horrible food. I just had to address this issue for my own peace. We won’t be going to your chain ever again and I will continue to tell family and friends to avoid you.
  • Rating 1.0
    1 out of 5 Stars
    Tables are dirty. Floor is filthy. Drink machines are nasty. Absolutely the worst restaurant cleanliness I have ever been into. I WILL NOT be coming back to this location

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Macon, GA. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (478) 238-4377 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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