Fazoli's Ames

Rating 2.4
2.4 out of 5 stars
(34 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Ames

(Displaying 6 out of 34 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I ordered a Caesar salad and lasagna with meat sauce for lunch, little did I know I wasn’t going to consume either. I received my salad that looked like it had been sitting for two days. Lettuce was wilted and had dew on it. So I asked for a new FRESH salad. In the mean time I received my cold lasagna. Then when they brought my new fresh salad, I was about two bites in to discover a dead fly in it. Disgusting. I used to come here quite a bit for lunch and let me tell you it has gone completely down hill. Customer service was very unapologetic about the whole situation. When I said there was a dead fly I just got a “Okay”. This experience has definitely affected my interest in consuming anymore food from fazolis.
  • Rating 5.0
    5 out of 5 Stars
    We had absolutely wonderful service with Brandi yesterday. She went out of her way to make our dining experience pleasant.
  • Rating 1.0
    1 out of 5 Stars
    Went through the drive through and waited 10 minutes to even have our order taken and the parking lot was empty so it was extremely obvious that they weren’t busy. We finally we able to order and the guy sounded half asleep and never asked if we wanted anything else just blurted our total and told us to go to the next window. Lady at the window was very rude when we asked if our meals came with a drink because the guy at the drive through didn’t say a thing about it. Honestly won’t waste my time coming back.
  • Rating 5.0
    5 out of 5 Stars
    Excellent Customer Service by Exie! She was very polite, listened carefully, repeated my order, offered parmesan for my lasagna and was smiling. I appreciate her professionalism! Food was great too! Thanks much!
  • Rating 4.0
    4 out of 5 Stars
    The service and the food were excellent; HOWEVER, as we were about to leave, an individual came in with a dog on a leash. He set his dog on a chair up at a table and stayed there to eat his meal!!!!!! My sister and I were flabbergasted!!
  • Rating 5.0
    5 out of 5 Stars
    Hard working crew, reasonable prices, clean store, good food, sweet app.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Ames, IA. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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