Fazoli's Council Bluffs

Rating 2.5
2.5 out of 5 stars
(28 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Council Bluffs

(Displaying 6 out of 28 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Very disappointing. I used to be a regular customer but no more. I brought a coupon that I got off of the internet. The manager said it was no good and questioned me like I was trying to get away with something. Then the cashier refused to hand me my debit card when I asked for it. I was extremely irritated about the whole experience. The restaurant used to be much more pleasant.
  • Rating 1.0
    1 out of 5 Stars
    So I want to the one in council bluffs and I order a grilled chicken salad and the chicken was cold and the lettuce was nasty and I also order a senior lasagna and that wasnt all away done so I called and talk to the manager Jeremy and he said well I could replace it so I was like can I just get my money back and so when I got to the store he was very rude and never once said he was sorry or anything else like when he handed my money back he didn't even say have a good night or nothing like I'm never coming back there. Cold food and rude manager. No thanks I'll take my money some where else.
  • Rating 2.0
    2 out of 5 Stars
    We were very disappointed. Went there last Saturday evening with a child. She got one small piece of pizza and a drink. My chicken parmigiana was a tough piece of chicken. My husband ordered your new chicken parm lasagna. He waited and waited for it to come out. I went up to the counter and it was sitting there. He said it was cold to eat and the vegetables were limp. We also received no breadsticks with our food. We had to go to the counter to get only three. The server never showed up with anymore. Very disappointed in this location.
  • Rating 1.0
    1 out of 5 Stars
    The men and women's restrooms were disgusting. My husband's lasagna was burnt on the bottom. We used to really like eating there but it's not as clean and professional as it used to be. It was nice when it used to be clean and they would walk around and give out breadsticks. We might be done eating there.
  • Rating 2.0
    2 out of 5 Stars
    Service is friendly however the salad was brown and slimy. I’m sure if anyone would have ate this they would have gotten sick but obviously since it’s brown there is no way!
  • Rating 1.0
    1 out of 5 Stars
    I ordered a family meal. I asked for 2 spaghetti one red sauce with sausage and one with Alfredo and chicken. I order 6 more bread sticks. I repeated this order multiple times for the cashier. I waited for a full 15 minutes for my food at the drive through window. The manager had to come to the back and help get the drive through food out the window. When I got home I find 20 bread sticks and none of the meat. Also they only gave me one spaghetti and one fettuccine. I called the manager at the store and let him know I could not make it back before they closed and I would bring the food back the next day uneaten as there was no meat given and a ton of bread! He said the DM and vice president had to approve this. I left my name and number but no one even bothered to call me the next day. I do not feel it is my job to track this DM down! I donated the food. This will be the last time I purchase food from someone who blows off their customers. Especially when they are the ones that screwed up the order!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Council Bluffs, IA. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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