Fazoli's Merle Hay

Rating 2.6
2.6 out of 5 stars
(18 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Fundraise at Fazoli's. Free & Simple.

GroupRaise is a new way of organizing restaurant fundraisers for things you care about. Bring people together at a local restaurant to support causes that are doing amazing work around the world or fundraise for groups like your school, church, college club, or any other 501(c)3 non-profit organization.

Recent Guest Reviews for Fazoli's Merle Hay

(Displaying 6 out of 18 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Waited FIFTEEN minutes in the lobby tonight for 6 breadsticks and a side of alfredo sauce (thats literally it), listening to the manager complain the entire time to every single customer she talked to about how awful her whole night had been. yikes.
  • Rating 1.0
    1 out of 5 Stars
    We asked if they had a small order of spaghetti and was they did not say just a kids size just placed the order for that without saying anything and when I called to ask why we got kids size the general manager said that was all they had so I asked why they didn’t tell she was very rude and said because that’s just the way we do it.
    I said to her we never even got the extra sauce we asked for either and she didn’t seem to care that I was talking she said I don’t have this problem on the south side when I go there she said ok bye
  • Rating 2.0
    2 out of 5 Stars
    My husband went through the drive thru tonight. Our order was not at all satisfactory. He ordered pasta for him and myself, as well as 2 pieces of pizza for our kids. He also ordered 2 desserts. When he got home (about 10 minutes from the restaurant) and started unpacking the food, he noticed the 2 pieces of pizza were completely missing. This sent us scrambling to find something to eat for the kids, as it was not feasible to go back to the restaurant to get the missing pizza. My pasta, the parmesan crusted alfredo bake, was not as satisfying as usual. The sauce was not as creamy as usual, and was borderline dry. Also, the brownie that we got was literally 1/3 of the size it normally is. We don't make the trip to Fazoli's as often as we would like, so we were pretty disappointed in our purchase tonight.
  • Rating 4.0
    4 out of 5 Stars
    I had to wait a little while for my order so I was given a breadstick and told to pull forward and wait. I had ordered 2 extra breadsticks on top of the 2 that already come with your order. When I got home I noticed I only had 3 breadsticks in my bag instead of 4 total. I think if you’re going to be given a breadstick for having to wait a while for your food it should be in addition to however many you ordered not subtracted from what you ordered. I honestly wouldn’t have taken the breadstick from the woman, I would’ve told her I could wait until I got home to have all 4 with the Alfredo sauce I ordered.
  • Rating 5.0
    5 out of 5 Stars
    Hot, fresh and fast. And as always the bread sticks were fantastic!
  • Rating 4.0
    4 out of 5 Stars
    The bread sticks were a little hard and not much garlic flavor this time.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Des Moines, IA. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

Download The Loyalty App Today!

Earn 1 point for every dollar spent. Receive $5 for every 50 points.
Sign Up Now

Join Our Family at Fazoli's Merle Hay

Click to find available positions and start the application process.
Career Opportunities

Nearby Fazoli's Restaurants

Back to top