Fazoli's Merle Hay

Rating 2.5
2.5 out of 5 stars
(21 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Merle Hay

(Displaying 6 out of 21 reviews)
  • Rating 2.0
    2 out of 5 Stars
    We love the food and I like receiving rewards from the app! Tonight in the drive-thru the cashier told me the total and that was the only thing she said. She handed me my food and slammed the window. My order ID is AAA3YHWCANBQ
  • Rating 1.0
    1 out of 5 Stars
    Horrible service. Had to wait for too long to give my order in the drive through. This store does a $6 lunch until 4 which is different then the $5 that seems to be good anytime in Ankeny. I was in the drive up waiting to give my order prior to 4. At 4:01 they finally take my order and say I can no longer have that promotion. It was 1 minute. AND I had been waiting. I was then given pepperoni pizza so I had to go inside the store and wait. I then got back in my car and had no silverware or napkins
  • Rating 2.0
    2 out of 5 Stars
    Experienced a problem with my drive through order. Two desserts were missing. The store was called and I was given the option of coming back or being sent a gift card. I opted for coming back due to the young lady on the phone having extreme difficulty spelling my name. Upon return to the store 30 minutes later I was given a bag that was sitting on the floor in the drive through window area. This bag contained two very warm cheesecake slices. Apologies were made by the employees but warm food from the floor is no way to resolve a mistake that requires a guest to return to the store. Once more, I do not like the fact that it is acceptable that a guest be given food that has been sitting on the floor of the restaurant. Not impressed nor satisfied at all.
  • Rating 1.0
    1 out of 5 Stars
    Waited FIFTEEN minutes in the lobby tonight for 6 breadsticks and a side of alfredo sauce (thats literally it), listening to the manager complain the entire time to every single customer she talked to about how awful her whole night had been. yikes.
  • Rating 1.0
    1 out of 5 Stars
    We asked if they had a small order of spaghetti and was they did not say just a kids size just placed the order for that without saying anything and when I called to ask why we got kids size the general manager said that was all they had so I asked why they didn’t tell she was very rude and said because that’s just the way we do it.
    I said to her we never even got the extra sauce we asked for either and she didn’t seem to care that I was talking she said I don’t have this problem on the south side when I go there she said ok bye
  • Rating 2.0
    2 out of 5 Stars
    My husband went through the drive thru tonight. Our order was not at all satisfactory. He ordered pasta for him and myself, as well as 2 pieces of pizza for our kids. He also ordered 2 desserts. When he got home (about 10 minutes from the restaurant) and started unpacking the food, he noticed the 2 pieces of pizza were completely missing. This sent us scrambling to find something to eat for the kids, as it was not feasible to go back to the restaurant to get the missing pizza. My pasta, the parmesan crusted alfredo bake, was not as satisfying as usual. The sauce was not as creamy as usual, and was borderline dry. Also, the brownie that we got was literally 1/3 of the size it normally is. We don't make the trip to Fazoli's as often as we would like, so we were pretty disappointed in our purchase tonight.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Des Moines, IA. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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