Fazoli's Merle Hay

Rating 2.1
2.1 out of 5 stars
(8 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch
Choose Two half portion menu items and a drink until 4pm.
Monday: Pasta Your Way Special
$3.99 Pasta Your Way
Tuesday: $0.99 Kids Meals
Available 5pm - 8pm with purchase of any adult entrée.
Wednesday: $4 Senior Deal
Offer valid with card, add a small drink for just $1.
Thursday: $4 Off Family Meals
Family meals include family salad and 8 breadsticks.

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Recent Guest Reviews for Fazoli's Merle Hay

(Displaying 6 out of 8 reviews)
  • Rating 4.0
    4 out of 5 Stars
    My order was missing the drinks for the kids meals.
  • Rating 5.0
    5 out of 5 Stars
    The staff here is super friendly. Rebekah does a great job!
  • Rating 1.0
    1 out of 5 Stars
    The person that took our order forgot to put it in. Was not busy this happened to us about 3 months ago by the same person. Employee was Galdino R.
    Also one of your employee’s had their child there while they were at work. The young child was allowed behind the counter and was also sitting in booths playing their electronic game I saw the child leave the booth but no one came to check to see if the booth needed any cleaning or wiped down before a customer used it to eat their dinner. To me this is unexceptable my wife and I will not return to this restaurant.
  • Rating 1.0
    1 out of 5 Stars
    You were understaffed by my estimation in the kitchen creating very long wait times. A customer was so frustrated he got out of his car to yell through the take out window at a very young lady doing her best. Owner/ management should be ashamed they pur her in this position. You owe her an apology.
  • Rating 1.0
    1 out of 5 Stars
    I'm a regular diner there and I think you guys have the best breadsticks. However I just ordered 2 dozen of them to go with dinner and they are not good at all. No buttery garlic flavor at all. Very dry and downright bland. I'm very surprised because am a HUGE fan even over high end restaurants. Pretty bummed as i was looking forward to them!!
  • Rating 2.0
    2 out of 5 Stars
    I had difficulty connecting to the wi-fi at this location so was unable to redeem the free Baked Spaghetti award that was on my account. Shortly after ordering (#AAA3YHDJACAK) and paying, my phone finally connected to the internet and I approached the order staff to inquire about applying the reward to my order. One woman apologized and told me that she had already applied a $5.00 credit to my order so I couldn't redeem my free reward. Disappointed, I returned to my table and looked at my receipt only to find that we had not received any credit. When I brought this to their attention, I was told that they couldn't do anything because I paid in cash which she said she didn't know how to work with. Apparently, had I used a card, this would have been different. That would indicate poor training at this location. The staff were very friendly and apologetic and the food was good but the overall experience was very disappointing. One and a half stars.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Des Moines, IA. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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