Fazoli's SE 14th St

Rating 2.5
2.5 out of 5 stars
(38 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's SE 14th St

(Displaying 6 out of 38 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Not impressed by any means! I usually really like going here but talk about skimpy meals. Not only that but I was there before 4 and still paid 7.79 for chicken fettuccine Alfredo. Then got a salad and literally only 4 pieces of chicken in it.
  • Rating 1.0
    1 out of 5 Stars
    I just visited this location to buy lemon ice w/strawberries. There was no one in front of or behind me in the drive thru. I ordered, then did not advance to window until I found my money. When I got to window, I believe the female worker played the "Ignore the Customer" game. I waited for a very long time while she ignored me, even standing at window with her back turned. She finally asked if I just wanted a lemon ice w/strawberry, said it's $2.75 and grabbed my cash. A male worker made the drink, I think. I received no receipt, not even sure if she rung it in the register. She went out of her way to be very RUDE. I am not sure if the lemon ice is even safe to drink. There was a male worker who looked out twice, while she was ignoring me,from whom I have experienced EXCELLENT customer service before. I typically love your lemon ice, but this was a BAD experience. Thank you.
  • Rating 1.0
    1 out of 5 Stars
    Very poor service. As soon as she handed my credit card back, the employes who took my order started talking to another employee anout the weather. I had to ask for my drink cups and the order ID number for our table. When order arrived, I was told that they were out of breadsticks and that she would bring some out as soon as they were available. After about 15 minutes, I reminded the server about the breadsticks. She said she would get some. I had to remind her a second time before she brought some. By then, we had finished our entrees. Not impressed with service at all.
  • Rating 1.0
    1 out of 5 Stars
    Still waiting for my coupons or whatever it is you do to replace my 4 meals, that I was told was going to happen, by someone at your co.
  • Rating 1.0
    1 out of 5 Stars
    I love Fazoli's, never had a bad experience in 20 years.... last on on 6/6/19 was the worst experience I had at a fast food place in long time. You really should send in a surprise inspection - awful. The smell, the counters and tables were dirty - the drink and utensil counter was FILTHY -sticky, messy, trash, crumbs etc and floor was disgusting. I asked for buttermilk ranch for my dressing on my salad and they gave me something else - had to go back up. - the bread sticks were SOAKED in butter on the bottom terrible and a dry on the top not sure how that happened but they were inedible. I was excited to order the new Parmesan-Crusted Alfredo Bake but there was NO cheese only dry bread crumbs.Really for our two meals at over $20 we should have gone to a better place - VERY disappointed. I think you would be too if you saw the state of the place. It wasn't even busy - ONE other couple in the whole place. I will eat there again - just NOT at this location. Good luck with shaping them up. :(
  • Rating 5.0
    5 out of 5 Stars
    Great service by Cristian R. first thing in the morning. He was so kind and the rest of the staff was very attentive.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Des Moines, IA. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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