Fazoli's Alton

Rating 2.4
2.4 out of 5 stars
(11 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Alton

(Displaying 6 out of 11 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Food took forever, wasn't enjoyable. Noodles were dry not much sauce
  • Rating 1.0
    1 out of 5 Stars
    Every time I come here to eat these employees are very rude people in drive thru try to rush you and when you ask for something else they act as if we are a bother
  • Rating 4.0
    4 out of 5 Stars
    Good food, normally fast. Perfect place to just have lunch and hang out.
  • Rating 1.0
    1 out of 5 Stars
    During our check out, Tiehhlor rolled her eyes and huffed under her breath multiple times. We asked for no pepperoni on our meatball sub after she placed it and she gave attitude and they lady making the food said “no, it’s alrwady done”. How is our food done if we just placed the order??? Terrible experience.
  • Rating 1.0
    1 out of 5 Stars
    POOR customer service. It was lunch time and the store was crowded. A manager took my order which I didn't realize she charged me for the wrong item until I got my food. Instead of apologizing she cancelled the order and charged me all over again, which now I have to wait for a refund, the difference was .52 higher that she charged me for her error, wouldn't it make more sense to apologize for the error and to keep business (I know I'm only person) just give me the correct product. Very frustrated ex-customer!
  • Rating 1.0
    1 out of 5 Stars
    Awful customer experience. this is the second time im trying to contact about my experience. i submitted something the day it happened, monday, december 2nd about my experience. i was given the wrong food, which i understand happens, but my food was given to me spilt out of the container in the bag. it was given to me like that and i went back to get new food and the manager and or no one apologized or anything. they just said “what happened?” this is frustrating that we spend on our money out your resturnant only not to be contacted back or anything. so again, i’m submitting this.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Alton, IL. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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