Fazoli's Alton

Rating 2.6
2.6 out of 5 stars
(21 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Alton

(Displaying 6 out of 21 reviews)
  • Rating 1.0
    1 out of 5 Stars
    poor customer service at drive thru
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service and the cashier was not only disrespectful, but denied us endless breadsticks during our dine in experience. My father traveled hours to see his grandchildren and only had 6 hours to enjoy a meal and I couldn’t believe how dissatisfied we left. We spent over 80 bucks and was treated horribly by cashier Mara. This was not how we expected to be treated during our first time eating there.
  • Rating 1.0
    1 out of 5 Stars
    Forgot all 10 of my breadsticks
  • Rating 1.0
    1 out of 5 Stars
    Today was less than stellar. We are accustomed to receiving the $6 lunch in 2 separate containers and today they were 1/2 the normal portion size in one bowl. We always get the sauce on the side, (& thank goodness we did today because of the bowl), the amounts we got barely covered the noodles. The breadsticks were borderline burnt. We were accustomed to coming every week, but it will be a long time before we forget what a bad experience we had today. We went through the drive thru at 11:31am.
  • Rating 1.0
    1 out of 5 Stars
    HORRIBLE CUSTOMER SERVICE. I went through the drive through and as I was sitting there I noticed the car in front of me gave a bag back to the window cashier. I asked when I arrived at the window was that my order? And she said yes. Mind you as I’m sitting there 3 other workers including the manger kiarra on duty looked over the bag smelled the bag and even had their hands all over the item with NO gloves. I told the window cashier I do not want that bc it was first handed outside to another car. Unsanitary. Then everyone’s hands and noises had been over the food.unsanitary. So she told the manager kiarra to make another one. I watched her go to the back and pour the same order into a new container. I called her to the window and I told her I just seen you pour that into another container when I said I didn’t want what you all had handed out the window and when it came back everyone’s hands where all over. She stated I was confused. I said how? Then she proceeded to say I made you another one. I promise. I said either you were confused or you made me another? I told her coming around to the inside so I can see you all make another one. Pure dishonesty and unsanitary. I gave the door to the squirrels. I want something done ASAP.
  • Rating 5.0
    5 out of 5 Stars
    I have been to many Fazolis locations and they have all been clean, great food, great prices ( love the $5 lunch deal) and my family loves the breadsticks

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Alton, IL. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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