Fazoli's Champaign - Illinois

Rating 2.1
2.1 out of 5 stars
(14 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch
Choose Two half portion menu items and a drink until 4pm.
Monday: Pasta Your Way Special
$3.99 Pasta Your Way
Tuesday: $0.99 Kids Meals
Available 5pm - 8pm with purchase of any adult entrée.
Wednesday: $4 Senior Deal
Offer valid with card, add a small drink for just $1.
Thursday: $4 Off Family Meals
Family meals include family salad and 8 breadsticks.

Recent Guest Reviews for Fazoli's Champaign - Illinois

(Displaying 6 out of 14 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Have been waiting 22 minutes for a take out order.
    Drive through was “brken” so had to come in. 1 person running the registers. Out of pizza cuz they “forgot to order” them. No bread sticks and when others approached he cash register the lady simply said “ we are busy what do you want”
  • Rating 1.0
    1 out of 5 Stars
    We ordered at 6:59 pm at 7:26 we are still waiting on our food. They claimed they were understaffed and had a rush. That long of a wait is ridiculous!!
  • Rating 1.0
    1 out of 5 Stars
    My visit today was extremely negative. #1 serving size is not consistent. #2 I asked for extra marinara - I was charged for it - halfway thru I barely had any sauce - asked for additional and was told I would be charged. Mary informed me that 2 scoops of sauce was normal for an order of baked spaghetti. I told her I had what equaled 3 scoops and my noodles were still white under the cheese. She told me I had too many noodles. !!! WHAT!!! so to finish eating I had to pay for the 4th scoop of sauce. There was no way my order had started with 2 scoops of sauce. Wouldn't it have created more GoodWill and left a customer more than satisfied if she had just given me the marinara instead of a lesson in how many noodles = correct amount of sauce. I worked retail for many years and was taught the customer is always right - you don't give them a dissertation of what was "right". Today's dining experience was not a pleasant one. Will I go back? Right now, I dont know for sure. It was just 2 weeks ago that I posted to FaceBook how much I had enjoyed my lunch and encouraged others to d/l your app. I'm not going to post about my lunch today until I hear back from you.
  • Rating 1.0
    1 out of 5 Stars
    Well place looked like the floor had not been cleaned in a few days. Then I got my baked lasagna, which had good flavor, but never in my life had I had lasagna with noodles so mushy, like no texture at all, just turned into, well like a noodle past as soon as I bit into it. Had to ask for them to refill the coke as it was out. It was very awkward figuring out what to do with our dishes afterwards. Like is this like McDonalds and I bus my own table? When I went there years ago I do NOT remember it being like that. Like where you leave your tray and dishes has some small little hole to dump into the trash can, I will tell you scrapping food in there isn't easy. If your not going to have staff bus tables, then serve everything in disposable containers. O yea my wives salad. That thing was sad and pathetic for a side salad. Who preps salads in bowls and leaves them in a cooler uncovered? I watched that woman working a cash register, reach under the counter into a cooler and pull out my wives salad by the rim of the bowl, WITH the hands that handles the dirty money, and YES $$$ is very dirty! All I can say is I liked eating there like 7 years ago, but not it is a circus and not worth my hard earned $. You guys need to step your game up as a company. Having worked in the pizza industry for 10 years, many of which a manager, and over 2 years as a store manage, I was kind of shocked by the, well what felt like lack of caring about how the business is ran and operates. From what I seem I wonder how you guys stay in business, How do you guys pull in repeat business with service on this level. I for one will not waste my hard earned money there again.
  • Rating 1.0
    1 out of 5 Stars
    This place was the dirtiest fazolis , my family of 7 have been to. My parents are visiting us from another state. And the cashier David, was VERY RUDE. I tried ordering 3 times, before he would,take my order. He said, "well you all were talking so I wasn't,going,to take your order until you all stopped talking" . I didnt realize we were not able to discuss the menu while another ordered. I run a business in a very large chain here in illinois,and the U.s. and you DO NOT treat people that way. I am about ready to call the health department. There are old food plates on several tables. They are not busy there is 2 other tables here with people at them , the rest have food and dirty plates on them. The workers are standing around. I'm sorry but I will not be back. The manager would not give us a refund. Our food was ice cold , my wife's lasagna was hard and unable to cut. My daughter did not get her pizza, and when i went to the counter to tell them. The cook shouted "I AINT GOT NO DAMN PIZZA" so I pulled out my receipt and showed them . I Want my money back. 69.39. I'm sorry but I'm furious. And if you would like proof, I will gladly email you phitos of all the food and paper all over the dining room floor and tables.
  • Rating 1.0
    1 out of 5 Stars
    Poor service. Called And complained to corporate office and never heard another word from them. No follow up

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Champaign, IL. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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