10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM
Recent Guest Reviews for Fazoli's Edwardsville
Rating 3.23.2 out of 5 stars
(Based on 40 reviews)
- Rating 5.05 out of 5 StarsJan 09, 2020I've been going to fazolis for years. The worker running the bread was very good compared to the others I dealt with. Baked sampler to me is the best item on the menu. The lasagna nuff said.Bill T.
- Rating 5.05 out of 5 StarsJan 08, 2020Very good people working there.Dana F.
- Rating 5.05 out of 5 StarsJan 04, 2020Always delicious! Breadsticks are the best!Mike D
- Rating 5.05 out of 5 StarsJan 03, 2020Clean store. Good foodJosh M.
- Rating 3.03 out of 5 StarsDec 23, 2019Your staff is very friendly and helpful. However, twice now, two times in a row, my order has been incorrect. I have asked for marinara instead of meat sauce on the classic sampler. The first time I had meat sauce and tonight, I was given marinara on all three pastas. No Alfredo sauce on the fettuccine. Just getting hopeless at this point. Both times I was assured it was correct.Katie N
- Rating 1.01 out of 5 StarsDec 12, 20192nd time here. Horrible experience both times. Rude staff that ignores you in life, takes forever to get acknowledged and then when you do the cashier is rude. They all disappear behind the corner and won’t come back out.Kara S.
- Rating 3.03 out of 5 StarsNov 18, 2019In the past when I've been able to go, the food and service have always been excellent. Even when I get it to go, there has never been a problem and the staff have always gone above and beyond to make sure we have a wonderful experience.
I ordered 2 meals to go: a baked spaghetti meal and a fettuccine Alfredo meal. The customer service was lovely and the food was hot. This might seem a silly thing to write in about, but when I got my food home, the bowl holding the fettuccine alfredo had melted, spilling sauce all in the bag. When I pulled all of the food out, there were no breadsticks. Again, I know this is a silly thing to wine about but I hadn't been able to get to Fazolli's in several months. Tonight was the first time I was able to stop and pick up their food. The food was delicious, as usual, I was just disappointed by those two things.Heather H
- Rating 1.01 out of 5 StarsNov 08, 2019We had one of the worst customer experiences tonight. We had a very rude employee, ignore us after we repeatly ask for his assistance. Then walk away from us, laughing at us.
We went to the manager after and explained what happened and her response was "what do you want me to do about it". My reply was to at least talk to him about appropriate customer service.
Then through the remainder of our meal, this employee was walking by our table laughing and whistling.
I will not return to this fazolis again!Jo C.
- Rating 1.01 out of 5 StarsSep 15, 2019"The 2nd worst experience I have had at this Fazoli's and all within the past month. Had the Chicken Alfredo both times and the first time I sent it back as you could actually drink it. This time it was also runny and I ate about half of it as I did not have time to send it back. There is something going really wrong with this location. I noticed both times there were very few people there. I doubt I will be going back anytime soon. Very disappointing . Visit was today at 5 PM (9/15/2019) Edwardsville, IL" POOR RESPONSE TO MY COMPLAINT. I WILL NOT BE GOING BACK ANYTIME SOON IF EVERL. Kalika
- Rating 2.02 out of 5 StarsJul 28, 2019Ordered chicken alfredo and didnt even get chicken. Breadsticks were cold and soggy.Elle G
- Rating 1.01 out of 5 StarsJul 26, 2019Got a to go order just asked for 2 extra breadsticks was told I would have to pay for them. But if I eat in they go around and give extra breadsticks. Cashier was very cocky.Kathy
- Rating 1.01 out of 5 StarsJul 17, 2019There was a hair in my saladKassi L
- Rating 1.01 out of 5 StarsJun 21, 2019worst food ever ordered dine in 15 mins later food was delivered to the table in a to go bag fettuccine was a big glob of noodles with no sauce when my husband took it back to the counter kid said oh sorry how about a free dessert how about food served right on time and edible will never eat there again and will warn everyone i know to stay awayCheryl S
- Rating 1.01 out of 5 StarsJun 07, 2019If I could give zero stars I could. The girl who took my order, her name was Samantha E. She was completely disrespectful and rude. I can’t believe she works here. After she got my order, she got on her phone and started texting. She should be working and making sure customers are being attended to, not her being on her phone ignoring customers. I’m very upset about this situation. I don’t ever want to come back. I want to go to a restaurant where I am treated well not like this!Silvia, Pereira
- Rating 3.03 out of 5 StarsMay 13, 2019I did a carry out order and when I got home there were no breadsticks. I went in to order and waited for my food only to be disappointed. The staff was not that friendly.Georgette O
- Rating 5.05 out of 5 StarsMay 13, 2019Always favor this location for lunch because of how good the food is and how friendly the staff is. I can usually see Jessica working very hard taking care of the customers and today was no different, she is a great asset to the team. Today I was greeted and taken care of by Sophia, who went above and beyond to make our experience great! These 2 employees, in addition to the whole team, make this a great place to eat! In a world where most people dont care about their work these people do and it shows!Kevin P
- Rating 5.05 out of 5 StarsMay 03, 2019Kessy says: The people who work at Fazoli's are friendly and very helpful with any questions you have about the menu. Food always served piping hot. Very generous with the yummy bread sticks. Excellent salads. Great family restaurant.Phyllis K.
- Rating 5.05 out of 5 StarsMay 01, 2019you are best resturant that i have ate atMartha P.
- Rating 4.04 out of 5 StarsMay 01, 2019Quick service but some of the cashiers are rude but the food is always good.Linda L.
- Rating 5.05 out of 5 StarsMay 01, 2019We love this location. Fast, friendly, and efficient.Heather H.