Fazoli's Fairview Hts.

Rating 3.1
3.1 out of 5 stars
(27 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Fairview Hts.

(Displaying 6 out of 27 reviews)
  • Rating 1.0
    1 out of 5 Stars
    On my lunch break I went to the drive thru, I was asked to wait a minute I said sure. After waiting some time I asked I misunderstood if what was said was to wait or go ahead when ready. I was asked to wait a minute again. After another five minutes I asked her if she was ready. I was told she was dealing with another customer and I would have to wait a couple of minutes. I told her I had already waited 10 minutes and was done and drove around the building to exit. Where I see the person that was behind me putting in their order. Seriously? I'm in customer service I understand dealing with situations I do not think making your drive thru customer wait more than 10 minutes to place their order ok. No one else could deal with the customer? No one else could take my order? Apparently the rude girl in the drive thru was the only one working? Unacceptable when on the time crunch of a break.
  • Rating 1.0
    1 out of 5 Stars
    The young girl at the drive thru is always rude. Tonight she opens the window and says Hi then before she totally gets that out she says Oh. What does that mean? We go there all the time between eating in and drive thru. I have never said anything wrong to her, but she always has a bad attitude name on receipt is Alexis M. No name badge on her.
  • Rating 3.0
    3 out of 5 Stars
    Tables were dirty, and someone on the back line had their pants so low their underwear was showing when they bent over. The food was good, but this soured the experience a bit.
  • Rating 1.0
    1 out of 5 Stars
    Long hair (extensions way past waist) are not very appetizing when they drag across your table and food when they are serving your food. Now it is happening all the time.
  • Rating 2.0
    2 out of 5 Stars
    I have always come to this restaurant & had a great experience till today. Order Taker was rude when we asked a question & gave us a mean look. They brought me one pizza slice when i ordered two. Forgot about our salad & had to tell the manager to bring it to us. This experience really makes me mot wanna come here again.
  • Rating 3.0
    3 out of 5 Stars
    Ashanti P has no customer service skills.
    I wasn't sure if she was ready to take my order, because she never greeted me. I asked a question and she rolled her eyes before answering. She never asked whether my order was for dine-in or carry out. When I informed her that it was carry out, she acted as if it were an inconvenience to make it so.
    As I waited for my order, I could hear, (whom I assume is the manager) call several times for bread and corrections to the order. "SOS means sauce on the side." This caused a delay on my order. The delay didn't bother me. Everyone has a learning curve. I assumed someone in the back of the house was new. I appreciated that she was checking my order for accuracy. I don't mind waiting.
    When my order was delivered, it was Ashanti P that arrived at my table. She just dropped the food and walked away.
    She couldn't be bothered to speak.
    "Sorry, about your wait." "Do you need anything else" "Have a nice evening" "Enjoy your meal" She said nothing.

    I am a regular customer and have been for years. I don't remember ever having such a rude person at the front counter.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Fairview Heights, IL. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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