Fazoli's Fairview Hts.

Rating 3.7
3.7 out of 5 stars
(19 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Fairview Hts.

(Displaying 6 out of 19 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I asked for a salad and was shown a side salad I ask if they had any others order taker told me no, I then ordered baked spaghetti that came with lots of tomatoes and very watery tomato juice....horrible! I have had baked spaghetti there before and it was always good. We were leaving and passed a woman with a very nice looking salad, I was not happy.
  • Rating 1.0
    1 out of 5 Stars
    I went through your establishments drive-thru at 8:53pm on 4/23/2019 and my order id:AAAZVHMJANEM cashier name:Courtny P.and it was by far the worst experience I've ever encountered in my entire life and I've worked at a fast food chain for 3years, steak and shake to be exact. When I got to the speaker it took the young lady several minutes to answer the intercom and when she answered she had the nastiest attitude I've ever had at a drive thru I then proceeded to sit in a line of 2 other cars for more than 15 mins. Then when I finally got to the window the cashier was standing with her back towards me talking to another young lady whom I assume is the manager, for several more minutes. Then after waiting for so long a different young lady finally took my card so I could pay for my food, then she proceeds to ball up my bag of food and rammed it in my hand; no she literally rammed it in my hand. And on top of all of that they charged my for a large ice lemonade when I ordered a small. I've been to this particular establishment several different times because of the customer service but this was by far the worst restaurant experience I've ever encountered. I will never be attending this place ever again even in a different location. If these are the type of employees you choose to hire and treat your loyal customers this way, well consider me an ex customer.
  • Rating 3.0
    3 out of 5 Stars
    The customer service was fine.The baked Spaghetti was all pasta, little cheese or sauce.Two orders wasted.
  • Rating 5.0
    5 out of 5 Stars
    5 stars on the store...but disappointed you dont have penne romano anymore. bring it back please!
  • Rating 1.0
    1 out of 5 Stars
    ANOTHER disappointing visit to this location. My family and I made it all the way home, to find that once again someone’s food that we ordered was incorrect. Ordered the #9 and specified not once, but TWICE no mushrooms! Made it all the way home and to my surprise, my container is loaded with mushrooms. Called and spoke with manager on duty (Cathy) explained the inconvenience of this issue and that my order was messed up yet again. Not once did she apologize. Her response was instead a very dry “ok you can come back and we can give you another order”. Arrived to the drive thru, explained to the same girl at the window who took the initial order the issue, once again no apology. Instead gave me my food and said have a nice day. This is very unacceptable customer service and very disappointing. Not only did I have higher expectations for this establishment and its staff, I also expected better support from management. A simple I’m sorry would have sufficed and a corrected order. I do not live that close and I used my gas to go back and forth to this establishment and I’m not happy at all. This seems to be an ongoing issue with this location, and now has me questioning my support. Please get it together and treat your paying customers better.
  • Rating 1.0
    1 out of 5 Stars
    The service was horrible I order the number ones and a dozen breadsticks I was not given the correct meal price nor do they offer that. For what I paid we could have had the same thing at Olive Garden for cheaper, the manager did not even offer sorry for me being over charged, nor did she seem to care it was not busy nor was she polite at all. I tried to call the customer service number but they close before dinner rush anywhere. I have watched this store go down hill for a long time and to be honest I’m not sure if we will go back there. I was lied to and over charged. I was even wanting them to carter part of my wedding, that has changed tho.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Fairview Heights, IL. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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