Fazoli's Moline

Rating 2.8
2.8 out of 5 stars
(39 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Moline

(Displaying 6 out of 39 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I was in again the other day with my family after a bad experience and no remedy to it after a few months and I have regretted coming back again I had another long wait and the food not coming out right and the girl was lovely who served the food but once it came and the stuff was messed up and needing it remade for our to go order would have taken way longer and from the look on others faces it was just going to be an inconvenience well I am sorry I was made to feel that way and our dessert wasn't even as fresh tasting as it usually is disappointed again
  • Rating 1.0
    1 out of 5 Stars
    I called to place an order on the phone, since the website won't let me order a whole pizza, but they let me when I go to the store every time. I got an email promoting the new manicotti items and wanted to try those, which are also not listed online and the lady who answered the phone (after having to call back 3 times and 6 minutes of phone call ringing) was VERY rude. She said they do not have Manicotti dishes anyway and she wouldn't take my order over the phone - stating they only take orders online. I just had my order taken four days ago from a great fella who was nice and caring all the way - but this chick really upset me and made me hate Fazoli's. She didn't even let me ask about a whole pizza, just continuing to say over and over they don't do phone orders, only online and to place it online.
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service. Stood in line for 10 min. with one cashier. We placeced our order at 12:45 & didn't receive our order until 1:12. She brought one order & 2 breadsticks; the employee asked us if that was all we ordered. We had to tell her we had another entree. She returned with another entree. She did not bring breadsticks for the 2nd entree. There were no forks. We had to ask for a fork. She brought plastic silverware. What terrible, terrible customer service.
  • Rating 2.0
    2 out of 5 Stars
    The breadsticks were great but the catty high school girls that served me were not. They kept whispering loud enough for me to hear and asking why someone would only come for breadsticks and laughing. Let them know to not worry because I will not be back.
  • Rating 1.0
    1 out of 5 Stars
    We came in and we’re standing up front for a few minutes before anyone noticed. And then somebody said “you got people up front” someone else said “we’re not even open yet”. The lady that came up front was very rude and seemed to have no personality. We sat in and ate and heard the employees entire conversations. We heard about who worked tomorrow and heard about someone’s daughter and someone else’s hot flashes. Although our food came out really quickly, the pasta noodles were cold and gummy. I’m guessing they were left over from yesterday. The lady that brought our food acted like she was under the influence of something. And almost all of the lobby tables had crumbs and so did the floor. I don’t usually come to this location and I won’t be back.
  • Rating 2.0
    2 out of 5 Stars
    When we arrived there was only 1 register taking orders and the line was to the door. After waiting in line for 10-15 minutes just to order we then had to wait an additional 34 minutes on our food. Once we got the food. The sauce on the parmesan crusted shrimp bake was so thin it was more like soup than a sauce. There were so many dirty tables we saw people trying to find a place to sit but all the empty table had not been cleaned. They were clearly understaffed!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Moline, IL. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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