Fazoli's Normal

Rating 3.1
3.1 out of 5 stars
(13 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch
Choose Two half portion menu items and a drink until 4pm.
Monday: Pasta Your Way Special
$3.99 Pasta Your Way
Tuesday: $0.99 Kids Meals
Available 5pm - 8pm with purchase of any adult entrée.
Wednesday: $4 Senior Deal
Offer valid with card, add a small drink for just $1.
Thursday: $4 Off Family Meals
Family meals include family salad and 8 breadsticks.

Recent Guest Reviews for Fazoli's Normal

(Displaying 6 out of 13 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Terrible. Dined in. We ate inside and weren’t given extra breadsticks. As we were eating our food we watched two separate employees clean off dirty dishes off table, clean table with a cleaner then served the next customer their food and drinks touching inside the cup and on the inside of bowls. Never was there a handwash in between cleaning and serving. This was for two separate customers. Gross.
  • Rating 1.0
    1 out of 5 Stars
    I went through the drive through. It took forever, and I was the only one in it. Asked for 6 extra breadsticks. Wouldn't have gotten them if I didn't notice that they were not there. (Has happened 5/6 times I've been there.) Ordered pizza baked spaghetti and baked fettuccini alfredo and 2 medium drinks. Gave me small drinks so I asked for medium. Got those and drove off; tasted to make sure they were Mr. Pibb; they were, but they had no carbonation or flavor. Had to go in to get new ones. Got home only to realize that I got a baked spaghetti with almost no sauce. Plain fettuccini. We've always liked Fazoli's, but the last many visits have all had problems of one kind or another...wrong food, 20 minutes for food (inside), wrong drinks, missing food. It's a shame because they used to have a good store with good food and good service.
  • Rating 1.0
    1 out of 5 Stars
    Wish I could submit WITHOUT a single star but your website won't allow me to. We've watched this store slowly go down hill for awhile now but today took the cake. I got to the store at 1:30 p.m. & doors were locked!
    Note on the door they are closing at 2:00 p.m. As I started to go back to my car a customer came out and told me it was only 1:30, so I entered.
    Should have walked away!
    Young lady behind the counter was obviously annoyed & made it clear my choice for dinning would be take out.
    The young man who I'm assuming was the "cook" was seated at a booth behind me. He was wearing a plain black T-shirt, ripped jeans, gold chains & hat on backwards.
    Anoter young man was at the booth with him. This person was black, nasty, matted afro pulled into a low ponytail. He proceeds to get up and go behind the counter (while I was waiting for my food) with his jeans clearly below his butt cheeks, dangerously close to not even covering his private areas. Now, as disgusting as that was, I give him credit, at least his underware & his jeans we're both black.
    The cook was in the pass thru window talking about how someone spilled something in his kitchen & how dare they.
    To top it off I was less than impressed with my lunch. It was hot, there was plenty of sauce & there's was a fair amount of chicken but I'm not sure I found but 2 mushrooms & the broccoli... Well I believe I ate a few very small pieces.
    Needless to say our family won't be returning to this location.
    Then I pull out my receipt looking for a website or survey link...NOTHING.
    Next I Google your company to find your website for a phone number to SPEAK to someone and you don't even provide this to customers!
    Very disappointed.
    Now, I question if this will even go anywhere or if it will just be lost in cyberspace.
  • Rating 2.0
    2 out of 5 Stars
    I tied to do an online order. Earliest pickup was more than an hour later. So went through drive thru and waited 15 minutes rather than having it ready when I arrived.
  • Rating 5.0
    5 out of 5 Stars
    Excellent customer service from: Tyler, Conner, Damaekis. Very courteous and professional! Keep up the good work!
  • Rating 1.0
    1 out of 5 Stars
    Chicken parmesan looked nothing like the picture. It had a few small cut up pieces of the breaded chicken and was way too light on sauce. Also, an order of ravioli came with marinara sauce and not the meat sauce we ordered.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Normal, IL. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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