Fazoli's E Carmel - Indiana

Rating 3.1
3.1 out of 5 stars
(51 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Monday

Whole Pizza

Whole Pizza with 8 Breadsticks just $8.99
$8.99
Tuesday

Kids Meals

All Day with adult entree purchase. Limit 3 per adult entree purchase.
$0.99
Wednesday

Senior Meal

Add a small drink for just $1
$4
Thursday

Family Meal

Family meals include 8 breadsticks and a family salad. Serves 4.
$4 Off
Happy Hour

Italian Breadstick Slider

Everyday between 2pm-4pm and 8pm to close.
$1.50
Happy Hour

Pepperoni Pizza Breadsticks

Everyday between 2pm-4pm and 8pm to close.
$2
Happy Hour

Small Drink or Italian Ice

Everyday between 2pm-4pm and 8pm to close.
$1

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Recent Guest Reviews for Fazoli's E Carmel - Indiana

(Displaying 6 out of 51 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Missing silverware and napkins. Parm fries were put in my bag by mistake but the employee ran out to my car to give me the correct item. Soda was flat. I had to use my Starbucks straw to eat my meatballs. Very disappointed.
  • Rating 1.0
    1 out of 5 Stars
    1st visit on ( 6.11.19 )- was extremely rushed while trying to place my order. There was no line in the drive thru, so it was very irritating being under pressure to decide what I wanted to order.
    2nd visit ( 6.13.19 ) - had this visit not happened- I wouldn’t have left the review from the first time on Tuesday.
    - staff member advised she would be right back to take our order while in the drive thru
    - once she was back to take the order, we still weren't ready to place it, however I was asked multiple times what we wanted and if that was all... I placed our order and I clearly requested no ice in my coke.
    -got to the drive thru window and was given my total - As I handed her my phone for my rewards on my Fazolis app she scanned it, then stated "the total is STILL $xxx" (she acted like scanning the phone was a huge inconvenience)
    - she then snatched the cash out of my hand and then provided me with my change
    - We were handed our food and the cashier said thank you
    - I then reminded her that we had a drink we hadn’t received yet
    - she handed me the drink which had ICE in it. I reminded her that I had requested no ice in my coke- her reply was “just keep that” (referring to the coke with the ice)
    - I then got my coke with no ice
    **** this is the same person that I had to deal with both times I went to this Fazolis location this week*** as much as I love the food here, I will not be back to this location due to the rude customer service I have received by this one employee ****
    RECEIPT INFO::
    DATE: 6.13.19 11:58:35 AM
    #7 Drive Thru
    Employee: DT Ordertaker
    Total $14.16

    Rated a one star since I didn't have the option for zero stars.
  • Rating 1.0
    1 out of 5 Stars
    I went inside to place my order because there were several cars in the drive thru line and I assumed it would be quicker/easier. My order was taken right away, at 6:16 pm. I only ordered an order of 6 meatballs. I stood 10 ft away from the counter the whole time and was finally served my small order of 6 meatballs at 06:30 pm. The store was busy and I don't mind waiting, but the staff seemed completely overwhelmed and unorganized. When I was finally given my order, I was handed a bag by a gentleman, who I'm assuming was the manager on duty. He walked over to me and asked if I was #1, which I was. He then said, with clear annoyance in his tone, "I've been looking all over the restaurant for you" I said "Sir, I've literally been standing in this same spot in front of you for about 15 minutes" He only turned and walked away. No apology for the wait, zero acknowledgment for the poor customer service at all. Never once during my wait did he ever call out my order number or anything to let me know that my order was ready. The whole experience was pretty lousy.
  • Rating 1.0
    1 out of 5 Stars
    Take out order, 4/23/19, after 6pm, waiting close to the counter on my order the 2 cooks in the kitchen were having a good time, laughing, talking about what one of them did to a 5th grader, very loudly. Then one says to the other, I can't believe you said all that in front of that 'old lady', referring to me. They laughed hysterically while making my 3 to go pasta dinners, basically making fun of me, a forty year old woman. One was dark hair, pony tail, full beard red shirt, the other man was bald, goatee, gold necklace, navy shirt. I said nothing because I didn't trust them to not do something to my food, although I wanted to say GROW UP AND HAVE SOME RESPECT for your CUSTOMERS. The bald goatee guy was eating a piece of pizza in the kitchen right behind the area they pass the food up and the girl working drive thru came over & said still waiting on my pepperoni pizza for drive thru, WHICH YOU'RE EATING! He then had to make another one. Meanwhile cashier Jacob (name on my receipt) is bagging my entrees and realizes that after bagging some of the breadsticks earlier, I ordered an extra dozen, that there were none. So red shirt guys grabs a tray of breadsticks to put in the oven and I wait longer. When Jacob gave me my order I said how many bread sticks total, he said 18, I wanted to make sure he got them all, but when I get home we were 2 short. I understand this is fast food and it's hard to find good help, but do you not have night management that keeps these so called men in line? It's a business. I totally understand having fun at work & liking your coworkers, but disrespecting customers, unacceptable. We won't be back, but wanted to let you know what goes on at this location.
  • Rating 3.0
    3 out of 5 Stars
    The meal we ordered was really good and hit the spot. And, the new Cinnamon Swirl Breadstick Bites were super delicious. However, no one told us the bowl they were being served in was 250 degrees and taken directly from the oven and, thus, I burned my middle finger and I touched it to move it. It wasn’t a bad enough burn to warrant medical attention other than a piece of ice and maybe some burn cream when I get home. I suggest you figure out a different way to serve this or you are going to subject yourself to lawsuits when kids touch the bowl since no one is mentioning that it is friggin’ hot!
  • Rating 4.0
    4 out of 5 Stars
    Normally I would rate a 5 the guys at that location (Jacob, Andy and two others are great!!!) HOWEVER the last two times a manager guy named Kristopher L has helped us and he is the most negative and hateful person. I would not go back but I like the rest of the crew and may start calling to see if hateful is working or not and make my decision accordingly. How is he hateful> well, he is short and not very nice in the conversation, he is not very good at working the cash register and when we say something he gets upset and you can tell he wants to get in our face but he has not gone that far. It would be a blood bath as my PTSD might make me strike back and I would win or die trying. It is not worth that so we will call to see if he is there. The shift manager Jacob and the others are so nice. We have seen many crews come and go as we have been loyal customers for several years.... it is starting to have consistent and good food! Making us want to return. Not sure what you can do about Mr. Hateful Kristopher L but he is not an asset to your company with his attitude and demeanor. Thank you for listening to my rant.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Carmel, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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