Fazoli's E Carmel - Indiana

Rating 3.1
3.1 out of 5 stars
(54 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Monday

Whole Pizza

Whole Pizza with 8 Breadsticks just $8.99
$8.99
Tuesday

Kids Meals

All Day with adult entree purchase. Limit 3 per adult entree purchase.
$0.99
Wednesday

Senior Meal

Add a small drink for just $1
$4
Thursday

Family Meal Special

Free Family fresh-tossed pasta or salad with purchase of any family meal.
Free
Happy Hour

Italian Breadstick Slider

Everyday between 2pm-4pm and 8pm to close.
$1.50
Happy Hour

Pepperoni Pizza Breadsticks

Everyday between 2pm-4pm and 8pm to close.
$2
Happy Hour

Small Drink or Italian Ice

Everyday between 2pm-4pm and 8pm to close.
$1

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Recent Guest Reviews for Fazoli's E Carmel - Indiana

(Displaying 6 out of 54 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I made an online order for today to be picked up at 1pm. When I arrived, the doors were locked with no sign. So I had to sit in line and then when I got to the intercom, the person tells me he's the only person in the store besides the cook and I would either have to wait in line or wait for him to bring it out to the parking lot. So now my 30 min lunch is now a 5 mins lunch even though I am 2 mins from the restaurant. This is unacceptable. If there was a problem then your online ordering shouldn't be working if I am still having to wait in line and there should've been a sign on the door.
  • Rating 2.0
    2 out of 5 Stars
    I have been to many of your restaurants. This time I did not have a good experience. I did not get the pizza slice although I upgraded to a meal. When I asked the clerk told me no pizza because I got a salad. Also there was no sweetner for my tea.
  • Rating 5.0
    5 out of 5 Stars
    Great service and helpful team members! Speedy service and hot tasty food! Thank you so much Carmel team!!!
  • Rating 1.0
    1 out of 5 Stars
    Missing silverware and napkins. Parm fries were put in my bag by mistake but the employee ran out to my car to give me the correct item. Soda was flat. I had to use my Starbucks straw to eat my meatballs. Very disappointed.
  • Rating 1.0
    1 out of 5 Stars
    1st visit on ( 6.11.19 )- was extremely rushed while trying to place my order. There was no line in the drive thru, so it was very irritating being under pressure to decide what I wanted to order.
    2nd visit ( 6.13.19 ) - had this visit not happened- I wouldn’t have left the review from the first time on Tuesday.
    - staff member advised she would be right back to take our order while in the drive thru
    - once she was back to take the order, we still weren't ready to place it, however I was asked multiple times what we wanted and if that was all... I placed our order and I clearly requested no ice in my coke.
    -got to the drive thru window and was given my total - As I handed her my phone for my rewards on my Fazolis app she scanned it, then stated "the total is STILL $xxx" (she acted like scanning the phone was a huge inconvenience)
    - she then snatched the cash out of my hand and then provided me with my change
    - We were handed our food and the cashier said thank you
    - I then reminded her that we had a drink we hadn’t received yet
    - she handed me the drink which had ICE in it. I reminded her that I had requested no ice in my coke- her reply was “just keep that” (referring to the coke with the ice)
    - I then got my coke with no ice
    **** this is the same person that I had to deal with both times I went to this Fazolis location this week*** as much as I love the food here, I will not be back to this location due to the rude customer service I have received by this one employee ****
    RECEIPT INFO::
    DATE: 6.13.19 11:58:35 AM
    #7 Drive Thru
    Employee: DT Ordertaker
    Total $14.16

    Rated a one star since I didn't have the option for zero stars.
  • Rating 1.0
    1 out of 5 Stars
    I went inside to place my order because there were several cars in the drive thru line and I assumed it would be quicker/easier. My order was taken right away, at 6:16 pm. I only ordered an order of 6 meatballs. I stood 10 ft away from the counter the whole time and was finally served my small order of 6 meatballs at 06:30 pm. The store was busy and I don't mind waiting, but the staff seemed completely overwhelmed and unorganized. When I was finally given my order, I was handed a bag by a gentleman, who I'm assuming was the manager on duty. He walked over to me and asked if I was #1, which I was. He then said, with clear annoyance in his tone, "I've been looking all over the restaurant for you" I said "Sir, I've literally been standing in this same spot in front of you for about 15 minutes" He only turned and walked away. No apology for the wait, zero acknowledgment for the poor customer service at all. Never once during my wait did he ever call out my order number or anything to let me know that my order was ready. The whole experience was pretty lousy.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Carmel, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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