Fazoli's Franklin

Rating 3.5
3.5 out of 5 stars
(19 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$6.99 Whole Pizza - All Day
Free kids meals with Adult Entree Purchase 5-8pm
$4 Senior Meal - All Day
$4 Off Family Meals - All Day
$5 lunch until 4pm

Recent Guest Reviews for Fazoli's Franklin

(Displaying 6 out of 19 reviews)
  • Rating 2.0
    2 out of 5 Stars
    I frequently stop in this location for dinner with my kids, we love the food. Unfortunately tonight we ran into a few service opportunities. After we ordered we took a seat to wait on our food, dinning room had a few full tables. My kids’ spaghetti came out before my chicken alfredo. I never received my salad, my Alfredo came out before I was even given a chance to ask for my salad. We had almost finished eating and still had not been offered breadsticks. My daughter had to go to the counter and ask for breadsticks. No one ever checked on us outside of them bringing our food to the table. We have had several very good experiences here, so we will be back, but just thought someone should be aware of the service opportunities tonight.

    Receipt: 87
    2/15/19, 6:58pm
    Total $19.94
    Host: Lindsey
  • Rating 1.0
    1 out of 5 Stars
    This was our first time here and our last!! The lady started off by telling us what they were out of. No hello. (we should have left then) my daughter ordered spaghetti with meat sauce and I order chicken Alfredo. My salad was warm. All they had was plastic utensils. Breadstick were soggy and very salty. We didn't finish our food and left. Then my daughter wakes up in the middle of the night throwing up all her spaghetti. You all clearly need to check dates on product.
  • Rating 2.0
    2 out of 5 Stars
    Food was fresh and hot but customer service was not good. The host Lindsay was nice but the girl giving me the food had no customer service whatsoever. She pretty much threw the food at me without even looking at me all while talking to the other girl. Didn’t say a word to me. Just forcefully handed me the food, shut the window, and walked away.
  • Rating 1.0
    1 out of 5 Stars
    My husband received the Ultimate Spaghetti and the mushrooms were burnt. I took back to counter and they wanted to fix something else, my husband said he would not eat anything else there. Their reply was come again. NOT!!!
  • Rating 1.0
    1 out of 5 Stars
    If I could give negative stars I would. I had the WORST experience I have ever had at a fast food restaurant. It started with me wanting chicken fettuccine well they were out of fettuccine. so ordered 2 baked lasagnas and a chicken parmesan. I pull up and payed. Then wait and wait (I see a lady now I think is the manager come up to the guy working the drive through and before he could shut the window I hear her say "what am I supposed to do about the chicken parmigiana"). Finally I'm guessing she was the manager came to the window said she was sorry but the lasagna she made disappeared and it takes 3 passes in the oven each pass 3 min. So she was gonna give me my money back for the lasagnas ok great thank you. We wait for about 40 more minutes then they handed me the food I pull up and check the food. I was missing the 2 lasagnas the chicken in the chicken parmigiana was grilled pepper chicken instead of the norm breaded chicken breast. I take all the food inside where the front counter older guy was rude and disrespectful. The I'm still guessing manager comes and tells me oh... I thought he told u it was the wrong chicken however I'm sure that's what she was talking to him about that I started previously in this message. And I asked her about the lasagnas she said well i gave u the money back for them. (I ordered meals) so I guess my 2 kids will be ok with just a side salad and a drink . If she would have told me she couldn't make the lasagnas I would have gotten my money back and went somewhere else. Witch is what I ended up doing in the end but it would have saved me an hour of waiting on messed up and missing food. Everything about this experience was absolutely horrible!
  • Rating 5.0
    5 out of 5 Stars
    Good customer service

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Franklin, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (317) 560-5380 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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