Fazoli's Emerson

Rating 3.9
3.9 out of 5 stars
(36 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch

Choose Two half portion menu items and a drink until 4pm.

Monday: $6.99 Whole Pizza Special

Cheese or Pepperoni Pizza, includes 8 breadsticks.

Tuesday: $0.99 Kids Meals

Available all day with purchase of any adult entrée.

Wednesday: $4 Senior Deal

Offer valid with card, add a small drink for just $1.

Thursday: $4 Off Family Meals

Family meals include family salad and 8 breadsticks.

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Recent Guest Reviews for Fazoli's Emerson

(Displaying 6 out of 36 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I go to Fazoli’s A LOT. It is my favorite “fast” food restaurant by far. This location is hibitually dirty and service is beyond slow. I don’t mind waiting a few extra minutes because the food quality and taste is normally so good. But I have, on four separate visits, waited easily 15-20 minutes for my food. Then my order has been wrong twice. No breadsticks were offered to me while I waited for my food on any of these visits, nor were any additionl breadsticks offered to me during my meal. The delicious all-you-can-eat breadsticks is a major reason I continue to come here. It is just very disappointing. If it happened once or may twice I would write it off as just a busy or bad day for this location. But 4 times in a row makes me feel like this must be the way this place is managed all the time. I will say most of the employees I have encountered have always been friendly. The cleanliness of the restaurant is less than good as well. I will continue to go to Fazolis but I will most likely avoid this location in the future which is frustrating because it is literally 60 seconds from my office. Thank you!
  • Rating 5.0
    5 out of 5 Stars
    Friendly, fast service. Order always correct.
  • Rating 5.0
    5 out of 5 Stars
    I LOVE this fazolis!! The most AMAZING customer service everytime and I get a smile just from ordering my meal. I will definitely be back and just wanted to say thankyou for the employees thoughtfulness and kindness as always

  • Rating 2.0
    2 out of 5 Stars
    Great friendly customer service but the Italian submarino that I got had so much dressing on it that it leaked through the box and the bag. It was not that great at all I was very disappointed it.
  • Rating 1.0
    1 out of 5 Stars
    Slowest restaurant I have ever been to. I have tried multiple times as it is close to my house and the drive thru is beyond slow. Today I attempted to order...after a 20 minute wait, asking the drive-thru worker 3 times if I could order I finally left. There were 2 cars in front of me. I will never visit this location again.
  • Rating 1.0
    1 out of 5 Stars
    If I could rate this any lower I would. We just visited the location on Emerson Avenue and it could quite possibly be the worst experience my family has ever had at any food establishment. We started by walking in to a counter that had no one to greet us. We waited literally 5 minutes before anybody even came to the register. Once she got there we werent greeted with even a hello, instead a blank stare like we were a nuisance. After we ordered we couldnt get to the drink machine because the floor was covered in a red drink spilled everywhere. I got a side salad with my meal and after going through and unsafe slip hazard to get my families drinks, not a single piece of silverware to be found. Luckily we found a plastic fork in the straw bin. Fast forward 40 MINUTES later, were still sitting waiting on 2 slices of pizza and a meatball sub...REALLY? We ask the manager where our food was and he turned around and asked his kitchen staff if anybody made our order. They yell back at him saying they made it and sent it out the drive through. Then have the audacity to tell my wife you should have asked us earlier where your food was and told us you wanted it here. However we did tell them we were eating in, which is why we had a number given to us to begin with. Rather than wait again we asked for a refund, which we were given, but to give us a coupon for $10 off our next meal...you will never see me or my family in your establishment again...if you can't fulfill an order of 2 slices of cheese pizza and a meatball sub...id hate to see what kind of experience you would have with catering. I would like an explanation to why we were treated in this manner, and how $10 off a meal we can't honestly say we would even receive would be a valid solution.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Indianapolis, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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