Fazoli's Mishawaka

Rating 2.2
2.2 out of 5 stars
(50 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Mishawaka

(Displaying 6 out of 50 reviews)
  • Rating 1.0
    1 out of 5 Stars
    First of all... menu outside is outdated. Nothing new was an option. I dont eat meat and I get tired of spaghetti and sauce! Well it was a Tuesdauy and I ordered my baked spaghetti and 3 kids meals, a slice of cheesecake and brownies. I got to the window and was charged for 2 of my milks that are included in the kids meal and not charged for my cheesecake, but before I had a chance to look and see they asked me to pull up. I went inside and took the reciept and my card to pay the diffrerence and get what I had originally ordered. When it was all said and done, I got home only to find that I was not given any utensils, napkins or my brownies. I tried to call the number on the reciept numerous times, but nobogy ever answered the phone. I live less than 0.6 miles from the restaurant. It is a matter of convenience and children why I go there and why I did not go back that night. I started my order a little after 9, and I didn't get home to realize it all wasn't there and call until 9:41. That is over a half hour for something that should take minutes. spaghetti w/ marinara, 3 kids fettucine alfredo's and cheesecake and brownies that should be prepared. This is not the first time I have had a terrible carry out experience here either.I love fazolis but this store is ridiculious. I have left and not had my desserts so many times and like I mentioned before, nobody answers the phone or they say... oh come back and get it. WHY WOULD I WANT TO COME BACK WHEN I AM ONLY GETTING THE FOOD THERE BECAUSE I AM IN A HURRY!!!! I am just extremely disappointed.

    I have a screenshot of the phone calls that night if you need me to send it
  • Rating 2.0
    2 out of 5 Stars
    At first my experience was not good. I waited I. The drive through for ten min before I just went in. Once in the restaurant a two staff members Sanovia, and Rhonda we're working hard to make another customer happy. The manager who didn't have name tag on just his red shirt (that was dirty) look at the older gentleman ( who was a veteran) that was trying to tell him that his meal was not right and that he needs to make it right and I said "say what" very unprofessional. Sanovia and Rhonda this would be a much better place if you both were in charge. I would give them 6stars.
  • Rating 2.0
    2 out of 5 Stars
    I am a regular but the last few visits have not been that great.
    Dirty tables, no ice, overcooked bread sticks. Floors need cleaning. Appear to be short on help. Did not come around to ask if I would like more bread sticks. Needs new management.

    Joseph M.
  • Rating 3.0
    3 out of 5 Stars
    Not enough employees to help fulfill customers needs.
  • Rating 5.0
    5 out of 5 Stars
    Our last visit was extremely great. Everything was correct and at good portion size.really enjoyed our meal...
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service! I was asked to pull ahead in drive-thru and waited 20 minutes for one order of Chicken Alfredo. Never bothered​ to put napkins or silverware in bag. This isn't the first time of terrible service. Won't be going back!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Mishawaka, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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