Fazoli's Muncie

Rating 3.2
3.2 out of 5 stars
(128 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Monday

Whole Pizza

Whole Pizza with 8 Breadsticks just $8.99
$8.99
Tuesday

Kids Meals

All Day with adult entree purchase. Limit 3 per adult entree purchase.
$0.99
Wednesday

Senior Meal

Add a small drink for just $1
$4
Thursday

Family Meal

Family meals include 8 breadsticks and a family salad. Serves 4.
$4 Off
Happy Hour

Italian Breadstick Slider

Everyday between 2pm-4pm and 8pm to close.
$1.50
Happy Hour

Pepperoni Pizza Breadsticks

Everyday between 2pm-4pm and 8pm to close.
$2
Happy Hour

Small Drink or Italian Ice

Everyday between 2pm-4pm and 8pm to close.
$1

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Recent Guest Reviews for Fazoli's Muncie

(Displaying 6 out of 128 reviews)
  • Rating 5.0
    5 out of 5 Stars
    I want to recognize an employee name Mariiah who was serving an elderly gentleman and he was being very difficult she never lost her patience she was kind she smiled and treated him with great respect even though he was being very difficult to deal with. She was awesome!
  • Rating 1.0
    1 out of 5 Stars
    This place is awful. I've been there once before and we waited 30 minutes for food. This time, with only 2 tables seated, food took 15 minutes. Breadsticks another 5 (although I saw employees eating breadsticks on their breaks). The plate/bowl I was given had burnt food on the handle from a previous use. The dishes tray was piling up on the trash stand, and 2 or 3 employees passed it and just let it be. Most employees were too busy having personal conversations to clean the dining room. Finally, a young lady who had the headset on (assumed she was running drive-up) came out a bussed all the tables, emptied the trash and took the dish tubs that were very full back. The drink bar was filthy - and again, at least 2 employees used it but never picked up. The young lady (tall, thin, black) was doing everything! She tried to get help from the others but had to ask at least twice. I wasn't the only one waiting. The dining room was empty except for me, and the waited at least 15 mins for her food. And - when I came in, one of the employees at the counter when to a register. I had to ask "down there?" And while she was taking my order, she was having a conversation and didn't hear what I was saying and had to ask again. I would like a certificate for a free meal - this was ridiculous. And the young lady that did everything - promote her.
  • Rating 1.0
    1 out of 5 Stars
    Okay I don’t to come off mean or rude, and I wouldn’t even write this if it were the only time it’s happened. My girlfriend and I went to your Muncie location and ordered 2 baked spaghettis, 2 small drinks, 2 Caesar salads, and 13 breadsticks. We ordered at 6:15. We didn’t get our food until 7:05. I’ve only gone to this Fazoli’s 3 times, the first one was on the Fourth of July, and it still took a while to get our food. Then I returned a week later to get some more, and it was busy, but it took around a half hour that day to get our food. Not only did it take almost an hour to get our food, we weren’t discounted, refunded, or anything like that. We also didn’t get utensils, napkins, Caesar dressing or croutons for our salad. I work in the restaurant business so I get that it can get quite hectic around dinner time. However if I took 50 minutes to get food out, let alone at a fast food restaurant, I would be fired, or have my job threatened. It’s been messy each time I’ve gone there. I’ve been nothing but nice since I’ve gone. And trust me with today, there were multiple customers who were waiting for a long time. While your staff seemed willing to work hard, it looked like they had no idea how to work and operate a restaurant. I think we both know who that falls on. I am not sure I want to go back when I could easily spend the money I did to make everything you guys did plus have a ton of leftovers. I would really love a response and some sort of explanation as to how this problem can be fixed. I don’t want to see places die because it isn’t properly ran on the inside. Again, if this were just a one time thing, I would be more understanding. I hope you can get things figured out before no one starts coming back.
  • Rating 1.0
    1 out of 5 Stars
    I was already frustrated with placing my order through the mobile AND desktop before I even got my food. Had my order ready to go, logged in and established my location, then discovered the prices had gone up drastically and some items were removed from the cart. I had to go through the process 3 times, before it finally worked as it should and I was able to checkout. Even then, I couldn't update the number of guests past 1. It is the most horribly designed and bug-filled online checkout I've experienced in a long while.

    My order was scheduled for Pronto Pick UP at 6 pm. Had to sit there for another 15 minutes past for my order, and not one single employee acknowledged us the entire time we were waiting there. It took me 15 minutes to place my order online, another 25 to wait for my Pronto Pick UP time, and then another 15 minutes waiting past my pick up time for "fast food". I could have had a meal in a sit-down restaurant faster than this.

    Got home, realize none of the bread sticks that accompanied the meals were included. The lasagna that came with my sampler, as well as the lasagna meal were extremely al dente, to the point where both servings were unappetizing. The fettuccine was al dente, and most of the noodles were stuck together. The individual portions for the sampler were very small, and certainly not worth the $8.49 I paid for it. The pizza slices were placed upside down in the box.

    Overall, the experience was incredibly frustrating and the food was not remotely good. I don't typically go out of my way to provide feedback, but I was very upset with the service and quality of food I was provided. I can overlook one or two small things, but this frustrated me to the point that I don't care to go take my business here.
  • Rating 5.0
    5 out of 5 Stars
    Food was excellent and service was fast!
    The manager was friendly and made our visit a pleasurable one! *****
  • Rating 1.0
    1 out of 5 Stars
    I can't give any stars for a rating, but it seems to be a required answer, so 1 star.

    I placed my order, 08/05/19 # AAA2AHHT2AECU at 7:46:27 pm, finally at 8:06 pm, my order was brought to my table. 20 minute wait for 1 dish of Baked Ziti w/meat sauce.

    Before leaving, I asked for a comment card and no one seemed to know what that was, I was told for any comments "GO ONLINE TO FAZOLIS.COM". The manager wasn't to be found so I couldn't talk about this before leaving.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Muncie, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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