Fazoli's Richmond - Indiana

Rating 3.5
3.5 out of 5 stars
(50 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials


Whole Pizza

Whole Pizza with 8 Breadsticks just $8.99

Kids Meals

All Day with adult entree purchase. Limit 3 per adult entree purchase.

Senior Meal

Add a small drink for just $1

Family Meal

Family meals include 8 breadsticks and a family salad. Serves 4.
$4 Off
Happy Hour

Italian Breadstick Slider

Everyday between 2pm-4pm and 8pm to close.
Happy Hour

Pepperoni Pizza Breadsticks

Everyday between 2pm-4pm and 8pm to close.
Happy Hour

Small Drink or Italian Ice

Everyday between 2pm-4pm and 8pm to close.

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Recent Guest Reviews for Fazoli's Richmond - Indiana

(Displaying 6 out of 50 reviews)
  • Rating 1.0
    1 out of 5 Stars
    They took 25 minutes to get us our food, then only brought one of our meals. Chicken was so dry it was rubbery. Never offered any more breadsticks. Was told sorry but they had a lot of call offs today
  • Rating 5.0
    5 out of 5 Stars
    Amazing customer service from Kat C. She answered all the questions I asked and told me about the app that I am now in love with.
  • Rating 5.0
    5 out of 5 Stars
    Greatfood,wonderful employees, amy even went out of her way to make me breadsticks the way i like them. Had a great time eating there.
  • Rating 5.0
    5 out of 5 Stars
    Great service and very fast. Chelsie was very friendly couldn’t ask for a better experience.
  • Rating 1.0
    1 out of 5 Stars
    I ordered the Fettuccine Alfredo when it was delivered to my table it was luke warm, I told the girl that was wanting tables and she said she would tell someone in the back. I waited for a few minutes and no one showed up for my plate. So I took it up front and asked for manager. Manager said she would get me a new one. It was a lot hotter then the other one. I asked the waitress twice for parmesan, she finally brung me to go packs. Don't they have that in shakers anymore?? The next thing was I ordered the NY Cheesecake it was frozen!! This is the worst experience I have ever had at Fazoli's. None of the staff was very friendly. Will think twice before I go back again!
  • Rating 1.0
    1 out of 5 Stars
    Our experience was awful, along with just about everyone else in the restaurant. The girl at the register (our receipt says Amee) Was very rude and had no knowledge of anything. She almost acted like she was on drugs or something. I asked for the to 2.99 salad and drink add on to an entree and she told me I could not do that with my meal. She was very unsure about everything. It took forever for food, and when we got it it wasn't even hot. The restaurant was a total mess, dirty tables everywhere, the drink station was a mess, the sweet tea was not sweet tea, the cherry Coke was straight carbonation. There were several other tables that waited an extremely long time as well and 3 of the tables did not even get the correct order. We observed one table getting their money back because they waited so long. We did not get any refills on breadsticks and when we asked she said they would be out in a minute we waited about 15 minutes and then I stopped the same person that had waited on us originally and she told me they were too busy that we probably wouldn't get any more breadsticks. There was only about 6 or 7 tables in the whole restaurant that had customers at them. Everyone in the restaurant was pretty upset and pretty frustrated. We could have gone anywhere in Richmond and we chose Fazolis and that was the worst mistake of the night. Noone seemed to care about customer service and noone seemed to care about making things right. They even had the big dining room blocked off so there wasn't that many people in the restaurant. I hope you consider checking into how this establishment is being ran as to many situations like this and customers will stop coming. Thank you for your time.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Richmond, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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