Fazoli's Richmond - Indiana

Rating 3.7
3.7 out of 5 stars
(41 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch
Choose Two half portion menu items and a drink until 4pm.
Monday: $6.99 Whole Pizza Special
Cheese or Pepperoni Pizza, includes 8 breadsticks.
Tuesday: $0.99 Kids Meals
Available all day with purchase of any adult entrée.
Wednesday: $4 Senior Deal
Offer valid with card, add a small drink for just $1.
Thursday: $4 Off Family Meals
Family meals include family salad and 8 breadsticks.

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Recent Guest Reviews for Fazoli's Richmond - Indiana

(Displaying 6 out of 41 reviews)
  • Rating 2.0
    2 out of 5 Stars
    Good food. Disgusting dinning area , the floors and all the tables are gross. The forks to eat with were all nasty , black floaties in my sprite. Overall gross
  • Rating 1.0
    1 out of 5 Stars
    I normally don't rush to leave poor reviews because everyone has a bad day at one point. However, I am a regular at this establishment, and have witnessed this manager be rude to me, my husband, and my mom on separate visits. It seems she is not just having a "bad day", but struggles with good customer service in general. My husband ordered four kids spaghetti meals for 99 cents each as this is their special on Tuesday evenings. He ordered me a classic sampler. She proceeded to tell my husband they are doing away with this special because the store is hurting from this special. She said that the people who don't follow the rules by purchasing two adult entrees in order to receive the kids' meals for 99 cents each are ruining it for everyone else. (Obviously this was a stab at my husband as we only ordered one entree) I've been getting this special for well over a year, and I've never ever been told you have to order two adult entrees by a single employee. Besides, I'm not the one running the register, so instead you blame the customer for not following the rules?! TELL YOUR CASHIERS! Also, may want to fix the website as it says only one purchased adult entree is needed to receive the special. She talks to customers like they are huge inconveniences. I can't believe how she spoke to mom after she was overcharged and simply pointed it out to receive reimbursement and she never once apologized for the inconvenience. To top it off, she was rude to her and short and snippy and acted like she wouldn't reimburse her ALL because of THEIR mistake, not my mother's. I hate that I LOVE Fazolis because I really don't want to go back because of her. She could learn a thing or two from her employees on how to treat customers because they do a fantastic job!
  • Rating 2.0
    2 out of 5 Stars
    The ravioli was great but the pizza was not. It was overcooked and dry, with very little sauce. We couldn't eat it and threw it away.
  • Rating 1.0
    1 out of 5 Stars
    The cashier along with the manager was very rude. I felt as if we were in their way as it was getting late. A mistake was made on our order and the staff became rude once it was pointed out. We will not be back.
  • Rating 1.0
    1 out of 5 Stars
    Parm baked chicken - breading tasted old
    Floor filthy
    Out of tea
  • Rating 4.0
    4 out of 5 Stars
    The only time I have ever experienced this, but today when I got a salad, there were 2 big chunks of the core of the lettuce head. Not edible and it made my salad pretty small after removing it.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Richmond, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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