Fazoli's Richmond - Indiana

Recent Guest Reviews for Fazoli's Richmond - Indiana

• Rating 1.0

  1 out of 5 StarsOct 18, 2019
  The person taking our order, delivering our food, and checking on our experience also bused and cleaned the tables. When we said our food was cold, she offered to reheat our food (and when we said "no," she asked if there was anything she could do to make it up to us). Beth M needs a pay raise and some help since she seemed to be the only one working. We were unable to find a clean table, had to wipe our utensils before using them, and the floors were filthy.

  Christine R
• Rating 5.0

  5 out of 5 StarsOct 12, 2019
  Customer Service Good

  Marie D
• Rating 1.0

  1 out of 5 StarsOct 09, 2019
  Efficiency and award detail were great. The young woman at the window was handling money and serving food without wearing gloves or washing hands in between. She also was licking fingers to separate plastic bags, then proceeding to handle utensils to move breadsticks to bags and serve to customers. The employees were all commenting on how many breadsticks were being sold at this time - perhaps this is why our breadsticks (2 dozen) tasted as if they were soaked in oil. Not a good visit.

  Shari K
• Rating 1.0

  1 out of 5 StarsSep 28, 2019
  I’ve usually get baked pasta. It used to be good. The last few times I don’t seem to be getting adequate sauce. I have not been happy I asked for & paid for “extra sauce” before & still don’t get enough to cover the pasta. I paid again today for extra sauce & cant hardly even see the sauce once it’s mixed up a little bit. This is ridiculous. I wish I could send a photo to show you how pitiful it is.

  Lisa T
• Rating 2.0

  2 out of 5 StarsAug 10, 2019
  Cashier was rude. I told her i had tried to call my order in and she said the phone hasn't rang. She said I've been right here and the phone is right there. She proceeded to pick up her personal cell phone and called the restaurant with no luck. She said it doesn't matter because here soon you have to order online anyway. No apology, no NOTHING!

  Robin C
• Rating 1.0

  1 out of 5 StarsAug 09, 2019
  Kate the manager on duty was EXTREMELY RUDE. After bringing our food she set a side of Alfredo sauce on the edge of the table in the middle of my having a conversation with my husband and I had said, "WOW" to my husband and Kate the Manager walked away and MOCKED me and proceeded to mock me LOUDLY all the way to the kitchen. As a manager this behavior is completely unacceptable. I'm shocked someone like this would even work in dealing with customers daily. We will NOT be back to this location any time soon.

  Anne Monebrake
• Rating 1.0

  1 out of 5 StarsJul 16, 2019
  They took 25 minutes to get us our food, then only brought one of our meals. Chicken was so dry it was rubbery. Never offered any more breadsticks. Was told sorry but they had a lot of call offs today

  Mandi Y
• Rating 5.0

  5 out of 5 StarsJul 12, 2019
  Amazing customer service from Kat C. She answered all the questions I asked and told me about the app that I am now in love with.

  Mackenzie
• Rating 5.0

  5 out of 5 StarsJul 08, 2019
  Greatfood,wonderful employees, amy even went out of her way to make me breadsticks the way i like them. Had a great time eating there.

  Hope l
• Rating 5.0

  5 out of 5 StarsJul 07, 2019
  Great service and very fast. Chelsie was very friendly couldn’t ask for a better experience.

  Brooke C
• Rating 1.0

  1 out of 5 StarsJun 29, 2019
  I ordered the Fettuccine Alfredo when it was delivered to my table it was luke warm, I told the girl that was wanting tables and she said she would tell someone in the back. I waited for a few minutes and no one showed up for my plate. So I took it up front and asked for manager. Manager said she would get me a new one. It was a lot hotter then the other one. I asked the waitress twice for parmesan, she finally brung me to go packs. Don't they have that in shakers anymore?? The next thing was I ordered the NY Cheesecake it was frozen!! This is the worst experience I have ever had at Fazoli's. None of the staff was very friendly. Will think twice before I go back again!

  Rick B.
• Rating 1.0

  1 out of 5 StarsJun 28, 2019
  Our experience was awful, along with just about everyone else in the restaurant. The girl at the register (our receipt says Amee) Was very rude and had no knowledge of anything. She almost acted like she was on drugs or something. I asked for the to 2.99 salad and drink add on to an entree and she told me I could not do that with my meal. She was very unsure about everything. It took forever for food, and when we got it it wasn't even hot. The restaurant was a total mess, dirty tables everywhere, the drink station was a mess, the sweet tea was not sweet tea, the cherry Coke was straight carbonation. There were several other tables that waited an extremely long time as well and 3 of the tables did not even get the correct order. We observed one table getting their money back because they waited so long. We did not get any refills on breadsticks and when we asked she said they would be out in a minute we waited about 15 minutes and then I stopped the same person that had waited on us originally and she told me they were too busy that we probably wouldn't get any more breadsticks. There was only about 6 or 7 tables in the whole restaurant that had customers at them. Everyone in the restaurant was pretty upset and pretty frustrated. We could have gone anywhere in Richmond and we chose Fazolis and that was the worst mistake of the night. Noone seemed to care about customer service and noone seemed to care about making things right. They even had the big dining room blocked off so there wasn't that many people in the restaurant. I hope you consider checking into how this establishment is being ran as to many situations like this and customers will stop coming. Thank you for your time.

  Angie D
• Rating 1.0

  1 out of 5 StarsJun 21, 2019
  Food was not hot. Asked for extra plate and a dirty one was brought to us. The couple of forks that was available, were dirty. Extra bread was old and hard

  Tammy S
• Rating 1.0

  1 out of 5 StarsMay 24, 2019
  Awful service, waited on bread sticks after waitress said she would bring them out when done, yet served multiple others... Very dirty restaurant also... A lot of trash on floor

  Amanda p
• Rating 2.0

  2 out of 5 StarsMay 24, 2019
  Why does the manager lady with the short blonde or silver hair always act rude and butthurt whenever you redeem a reward? Is the money coming out of her check or bonus? Maybe the loyalty program is a bad idea if it makes the employees hate customers who use them.

  Anonymous p
• Rating 2.0

  2 out of 5 StarsApr 23, 2019
  Good food. Disgusting dinning area , the floors and all the tables are gross. The forks to eat with were all nasty , black floaties in my sprite. Overall gross

  Sierra K
• Rating 1.0

  1 out of 5 StarsApr 23, 2019
  I normally don't rush to leave poor reviews because everyone has a bad day at one point. However, I am a regular at this establishment, and have witnessed this manager be rude to me, my husband, and my mom on separate visits. It seems she is not just having a "bad day", but struggles with good customer service in general. My husband ordered four kids spaghetti meals for 99 cents each as this is their special on Tuesday evenings. He ordered me a classic sampler. She proceeded to tell my husband they are doing away with this special because the store is hurting from this special. She said that the people who don't follow the rules by purchasing two adult entrees in order to receive the kids' meals for 99 cents each are ruining it for everyone else. (Obviously this was a stab at my husband as we only ordered one entree) I've been getting this special for well over a year, and I've never ever been told you have to order two adult entrees by a single employee. Besides, I'm not the one running the register, so instead you blame the customer for not following the rules?! TELL YOUR CASHIERS! Also, may want to fix the website as it says only one purchased adult entree is needed to receive the special. She talks to customers like they are huge inconveniences. I can't believe how she spoke to mom after she was overcharged and simply pointed it out to receive reimbursement and she never once apologized for the inconvenience. To top it off, she was rude to her and short and snippy and acted like she wouldn't reimburse her ALL because of THEIR mistake, not my mother's. I hate that I LOVE Fazolis because I really don't want to go back because of her. She could learn a thing or two from her employees on how to treat customers because they do a fantastic job!

  Jessica J
• Rating 2.0

  2 out of 5 StarsApr 21, 2019
  The ravioli was great but the pizza was not. It was overcooked and dry, with very little sauce. We couldn't eat it and threw it away.

  Ann G.
• Rating 1.0

  1 out of 5 StarsApr 12, 2019
  The cashier along with the manager was very rude. I felt as if we were in their way as it was getting late. A mistake was made on our order and the staff became rude once it was pointed out. We will not be back.

  Anne Hanley
• Rating 1.0

  1 out of 5 StarsApr 03, 2019
  Parm baked chicken - breading tasted old
  Floor filthy
  Out of tea

  Staci