Fazoli's Richmond - Indiana Italian Restaurant

Recent Guest Reviews for Fazoli's Richmond - Indiana

• Rating 3.0

  3 out of 5 StarsDec 02, 2022
  Missing breadsticks and the dipping sauce wasn’t hardly full

  Michael Brown
• Rating 1.0

  1 out of 5 StarsDec 02, 2022
  Horrible experience. All you hear when you dine in is hateful attitudes. Tall dark haired woman who appeared to be a Manger talks horrible to her employees. No wonder they stay short staffed. Sad world sad restaurant. I'll eat in the car before I listen to the bickering.

  Ella Thomas
• Rating 1.0

  1 out of 5 StarsDec 01, 2022
  Awful Awful Awful never would I work here again. Management is a joke. Front counter lady nodding off. One outside smoking. Stood 15 mins for girl to come in to order

  Momma Mill
• Rating 5.0

  5 out of 5 StarsNov 28, 2022
  Food came out in a flash! Hot and delicious and emma is always eager to take care of me with fast a friendly service hats off to her and the whole team!

  Jeff Dare
• Rating 5.0

  5 out of 5 StarsNov 25, 2022
  Had the most wonderful and polite customer rep (Jamie) at Drive thru. I had questions about size of dish vs Kiddie meal for my nephew and she knew exactly how many ounces per dish! Very pleasant and friendly while fast and professional. Good representative of your Company.! ill be back to this location in Richmond, Indiana very hot food and customer service!

  LAURA WEITE
• Rating 2.0

  2 out of 5 StarsNov 18, 2022
  Every time I pick up an order they are extremely slow or it's not ready at the time they say to pick up.

  Julie Fallon
• Rating 5.0

  5 out of 5 StarsNov 13, 2022
  We stopped on Veterans Day and Bri took our order and made it an enjoyable experience. Her kindness was awesome

  Ray Turpin
• Rating 1.0

  1 out of 5 StarsNov 11, 2022
  Cashier seemed like she was tweaking. Line going out the door and other employees refused to help.

  Winter Morrison
• Rating 5.0

  5 out of 5 StarsNov 10, 2022
  Elisha Snyder always greets you with a warm welcome when you walk in the door. She is very helpful with menu selections.

  Alyssa Earles
• Rating 5.0

  5 out of 5 StarsNov 10, 2022
  This location at the time was very busy. But the service was still amazing. Elisha Snyder takes pride in her service to her customers and makes your dining experience very enjoyable no matter how busy it is. Thank You Elisha

  Annette Cowgill
• Rating 5.0

  5 out of 5 StarsNov 10, 2022
  Elisha Snyder was there to help us and take care of our dining experience. She is very personable pleasant and bubbly. She is a Joy to communicate with. She is a great asset to Fazoli's. We always enjoy coming to this location because of her hospitality to her customers.

  Carl Cowgill
• Rating 3.0

  3 out of 5 StarsNov 06, 2022
  All I am saying is do your job and do it right. You can have fun at work, but please respect the people giving you business so you can have a job. I've had great service there, but only because a manager that knows who I am gave me that good service. Pick it up. Please and thanks.

  Lauren Moore
• Rating 3.0

  3 out of 5 StarsNov 06, 2022
  Adding to current review. I understand working in fast food is no joke and can be hard labor, but when you younger workers get older you will realize what the paying for your dollar's worth means. Do your job and do it right. There is no sense in slacking and making somebody go home and regret spending money at your business that could've bought 2 day's worth of groceries. Before you have a remark about what money is spent on; I'm allowed to go out and get my money's worth.

  Lauren Moore
• Rating 3.0

  3 out of 5 StarsNov 06, 2022
  I worked at fazoli's for awhile. I NEVER witnessed any of us workers send out a pizza with the top layer AND bottom layer brown. Also, I should not have to add my own sauce onto my pasta when I get home, because you guys added the bare minimum. The toppings on my pasta {broccoli, bacon bits and mushrooms} were the smallest amount. I could buy a whole pack of mushrooms for the price charged for adding them. When I made it to the drive-thru everybody was chit-chatting and not doing their job.

  Lauren Moore
• Rating 5.0

  5 out of 5 StarsNov 02, 2022
  The staff was super fast, friendly, and helpful. Specifically Amanda K. who checked me out today. Even though it was really busy, I still felt like I was important to the associates. They were all really careful to make sure each order was right and everyone was treated kindly!

  Marcy Kindred
• Rating 5.0

  5 out of 5 StarsNov 02, 2022
  I liked it, but there wasnt enough sauce!! I was dissapointed i that!!

  AnneMarie Vonderwerth
• Rating 5.0

  5 out of 5 StarsNov 02, 2022
  Richmond, IN Location # 1665
  Brianna C was SO nice & very helpful!! very pleasant! they were busy & she was on her own!

  AnneMarie Vonderwerth
• Rating 5.0

  5 out of 5 StarsOct 31, 2022
  Jamie was very friendly taking my order and delivering to my table! A pleasure to talk with! It was Halloween and she was dressed in a cute costume!

  Naomi McKendree
• Rating 1.0

  1 out of 5 StarsOct 23, 2022
  My order took forever to fill. I waited for 40 + minutes and had ordered 10 minutes before I arrived requesting it be made immediately.
  

  Ruth Ragsdale
• Rating 2.0

  2 out of 5 StarsOct 21, 2022
  Had late lunch yesterday and the only reason I am giving any stars at all is the food. The dining room was a mess, tables piled up, trash and food everywhere, no service of any kind, we had to keep getting up to go ask for anything we needed, and the biggest disappointment, how the management especially Beth treats the employees
  No wonder nobody is ever smiling here. Nightmare visit.

  Lindsay Olsen