Fazoli's Shelbyville

Rating 2.8
2.8 out of 5 stars
(14 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$6.99 Whole Pizza - All Day
Free kids meals with Adult Entree Purchase 5-8pm
$4 Senior Meal - All Day
$4 Off Family Meals - All Day
$5 lunch everyday until 4pm

Recent Guest Reviews for Fazoli's Shelbyville

(Displaying 6 out of 14 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Very poor service. Tables were dirty and only silverware available for dine-in was plastic. Had to wait 30 minutes for food which was barely warm. The cinnamon breadstick bites were so salty we couldn't eat them. The trash was overflowing and was completely unsanitary. We only received breadsticks 1 time the entire hour we were at this restaurant. The employee taking orders was basically running the store all by himself. He was working his butt off while those preparing the food bickered back and forth about whose job was whose.If I could give this particular restaurant zero stars I would. I will NEVER visit this location again. Honestly I don't know if will eat at another Fazolis again. If I were the manager or district manager of this store I would be embarrassed.
  • Rating 1.0
    1 out of 5 Stars
    Waited in line to order...only to get to register to be told they don’t accept coupons, a coupon that located on the Fazoli’s app. There is not a sign posted that states this or anything. Manager was also very rude in front of customers to the cashier.
  • Rating 2.0
    2 out of 5 Stars
    How can a Italian restaurant not have an Italian salad. I pulled in the drive thru and right back out :(
  • Rating 2.0
    2 out of 5 Stars
    Ordered baked spaghetti with meat sauce. Did not get meat sauce and told worker and no offer to correct. Did not eat it. Don’t care for plain marinara sauce.
  • Rating 1.0
    1 out of 5 Stars
    I never review restaurants but I couldn't let this experience go untold, unfortunately. Because if I was the manager, I'd want to know what's going on. When we arrived, the cashier taking orders did not greet us, did not say two words to us the whole time while ordering or afterwards. She didn't even hand us the receipt, we had to grab it ourself and wasn't even given a table number. We weren't sure if we should stay there or sit down due to the lack of words the cashier said, which was clearly nothing. So we decided to just go get our drinks and sit down. The display of forks and straws, etc. was a mess and I wasn't even positive the forks were clean. There were only two clean tables in the whole restaurant. (And we were the only people there eating, so the staff that was doing nothing just left tables untouched the whole time we were there.) When I went back up for breadsticks, the lady at the front desk (someone different now) was talking to a customer that came in (apparently a friend since she chose to ignore me to continue on with her conversation.) I stood there for at least 3-5 minutes for her to give me bread that was already made and sitting there to serve. When she decided to help me, she didn't say one word to me, continued her conversation with the friend the whole time, and didn't even acknowledge me with a "here you go" or "thanks, enjoy." Literally nothing besides the conversation she was having with her friend. Then some outside (assumed boyfriend) came in and just walked behind the counter. And to top it off, we were served our food in to-go containers even though we were dining in. Clearly because they wanted to save on dishes since the trash can didn't even have a big enough opening to accommodate a container. So I just laid the container on top of the trash can because there was no where else to put it. We've been to fazolis before with great experience (like the one in Columbus, IN) but this has to be the worst experience I've ever had eating out. Between the rude and unprofessional employees, a dirty, unattended to dining room, and not being served on actual plates, the whole experience was a disaster. I wish we honestly didn't even eat out that night it made me so upset. From being in a career of customer service and putting clients first, I am in awe of how rude and disrespectful the employees were. I hope this actually gets read because I guarantee anyone who goes there once will not ever go back.
  • Rating 1.0
    1 out of 5 Stars
    Pulled into drive thru at 7:29. Order was taken then she said hold on...comes back and needs to retake full order. 1 car ahead of us at window. Left drive thru at 7:59. Half hour in drive thru is ridiculous. Then get home and pizza was very burnt. All around terrible visit. Its too bad. I love Fazolli's but if using a drive thru for dinner again, because of this, I would most likely choose somewhere else. $34.50 should at least buy edible food.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Shelbyville, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (317) 825-0046 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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