Fazoli's Shelbyville

Rating 3.2
3.2 out of 5 stars
(11 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$6.99 Whole Pizza - All Day
Free kids meals with Adult Entree Purchase 5-8pm
$4 Senior Meal - All Day
$4 Off Family Meals - All Day
$5 lunch everyday until 4pm

Recent Guest Reviews for Fazoli's Shelbyville

(Displaying 6 out of 11 reviews)
  • Rating 2.0
    2 out of 5 Stars
    Ordered baked spaghetti with meat sauce. Did not get meat sauce and told worker and no offer to correct. Did not eat it. Don’t care for plain marinara sauce.
  • Rating 1.0
    1 out of 5 Stars
    I never review restaurants but I couldn't let this experience go untold, unfortunately. Because if I was the manager, I'd want to know what's going on. When we arrived, the cashier taking orders did not greet us, did not say two words to us the whole time while ordering or afterwards. She didn't even hand us the receipt, we had to grab it ourself and wasn't even given a table number. We weren't sure if we should stay there or sit down due to the lack of words the cashier said, which was clearly nothing. So we decided to just go get our drinks and sit down. The display of forks and straws, etc. was a mess and I wasn't even positive the forks were clean. There were only two clean tables in the whole restaurant. (And we were the only people there eating, so the staff that was doing nothing just left tables untouched the whole time we were there.) When I went back up for breadsticks, the lady at the front desk (someone different now) was talking to a customer that came in (apparently a friend since she chose to ignore me to continue on with her conversation.) I stood there for at least 3-5 minutes for her to give me bread that was already made and sitting there to serve. When she decided to help me, she didn't say one word to me, continued her conversation with the friend the whole time, and didn't even acknowledge me with a "here you go" or "thanks, enjoy." Literally nothing besides the conversation she was having with her friend. Then some outside (assumed boyfriend) came in and just walked behind the counter. And to top it off, we were served our food in to-go containers even though we were dining in. Clearly because they wanted to save on dishes since the trash can didn't even have a big enough opening to accommodate a container. So I just laid the container on top of the trash can because there was no where else to put it. We've been to fazolis before with great experience (like the one in Columbus, IN) but this has to be the worst experience I've ever had eating out. Between the rude and unprofessional employees, a dirty, unattended to dining room, and not being served on actual plates, the whole experience was a disaster. I wish we honestly didn't even eat out that night it made me so upset. From being in a career of customer service and putting clients first, I am in awe of how rude and disrespectful the employees were. I hope this actually gets read because I guarantee anyone who goes there once will not ever go back.
  • Rating 1.0
    1 out of 5 Stars
    Pulled into drive thru at 7:29. Order was taken then she said hold on...comes back and needs to retake full order. 1 car ahead of us at window. Left drive thru at 7:59. Half hour in drive thru is ridiculous. Then get home and pizza was very burnt. All around terrible visit. Its too bad. I love Fazolli's but if using a drive thru for dinner again, because of this, I would most likely choose somewhere else. $34.50 should at least buy edible food.
  • Rating 1.0
    1 out of 5 Stars
    Lousy customer service
  • Rating 2.0
    2 out of 5 Stars
    My husband and myself, both obviously seniors, went to this restaurant just now, Wednesday, December 12, and ordered our meal and a drink. The meal costed us 20.00 and i thought that was outrageous! Then we sat down at the table to wait for our food. That is where, on that little stem advertising the daily deals. I saw that on Wednesday the deal was 4.00 meals for seniors! When the girl that took our order brought out our food i asked her about it. Her response was (as she is laughing) “i forgot to mention that” to which i said to her in a stern tone “i sure wish i would have known because i would rather had that!” As she walked off laughing she said “sorry and kept walking. I was truly upset!! More by her attitude than anything. I will never ot go back to s fazolis!!!
  • Rating 5.0
    5 out of 5 Stars
    Clean restaurant and friendly staff. Love your pizza!
    I don't like that the lasagna size on the $5 lunch was cut in 1/2! Even with a salad or slice of pizza, it leaves me hungry. So I don't buy it any more! Only awful thing that keeps me away.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Shelbyville, IN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (317) 825-0046 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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