Fazoli's Olathe

Rating 2.5
2.5 out of 5 stars
(4 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch

Choose Two half portion menu items and a drink until 4pm.

Monday: Pasta Your Way Special

$3.99 Pasta Your Way

Tuesday: $0.99 Kids Meals

Available 5pm - 8pm with purchase of any adult entrée.

Wednesday: $4 Senior Deal

Offer valid with card, add a small drink for just $1.

Thursday: $4 Off Family Meals

Family meals include family salad and 8 breadsticks.

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Recent Guest Reviews for Fazoli's Olathe

(Displaying 4 out of 4 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Incredibly disappointing from a consumer standpoint and should be utterly embarrassing from Fazoli's perspective. Online order # 653038. pick up time 7:10 PM. Actual time provided food was 7:40. When I arrived to pick up the food, I was told they were still working on my order. then I was told it was delayed because they were out of rotini. I asked why we weren't notified and they stated they couldn't do that. I called my daughter and she selected chicken fettuccini Alfredo. I asked what would be done about the price difference and was told "nothing". They said they have no way to credit back an online order. I then firmly stated that I was not paying for this mistake and a manager was summoned and I was asked what the price difference was and then given the difference in cash out of the register. Really? The manager had no idea what the price difference was between the entrees? I was accompanied by at least 4 other patrons waiting for their food. We would have been joined by another online patron but when the woman walked in and stated she had an online order, the young woman told her it would be while. The woman asked long and the young woman stated she didn't know. The woman asked "an hour"? the young woman said it shouldn't be that long and then said I'm not sure. The woman walked out and I could tell she wasn't happy. My order was slowly built and as it came out, it sat on counter. When it was finally completed and I made the 6 minute home, it was luke warm at best. Before I left, I questioned the order to ensure it was complete because there was no way I wanted to return to this environment. I asked the young woman working the counter to read back my order. She read it back and it appeared to be complete. Since I ordered breadsticks I asked how many there should be. She stated that 8 came with our meals and the extra order contained 12. I said so is there 20 there? She said yes there was between the 2 bags. Once home I found 8 in one bag and 7 in the other. Unbelievable. To say I had a bad experience is an understatement. So to recap, online ordering saved me no time and wound up costing me 30 minutes of standing in the lobby, my order could not be completed as ordered and no effort was made to contact me, I was expected to pay extra for a substituted item because they don't know how to credit an online order and we got to enjoy a luke warm meal that was incomplete. I don't know that I have it in me to experience a meal like that again.
  • Rating 3.0
    3 out of 5 Stars
    I ordered family meal & extra order of rolls, didn't get the salad or the extra rolls.
  • Rating 1.0
    1 out of 5 Stars
    The last two times I have been there I have been very disappointed I had been emailed coupons to get a bowl my way and they just couldn't understand what the coupon was. I was in the drive thru and the speaker out their Works about half of the time and I got so frustrated I just left. I myself do not feel like they have enough help because they are always so slow. There is only two Fazoli's in Kansas that I know of and we really enjoy going through the drive-thru and picking up our meal and heading home but it's never that easy there. The wait in the Drive-Thru line is horrible I really feel like they need more help in the kitchen.
  • Rating 5.0
    5 out of 5 Stars
    Great customer service and love the bread sticks that come around

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Olathe, KS. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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