Fazoli's Overland Park

Rating 3.5
3.5 out of 5 stars
(22 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Overland Park

(Displaying 6 out of 22 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Absolutely AWFUL customer service. Was charged $5 extra and was not given my money back. We were regular customers but not anymore. Will never return to a fazolis ever again.
  • Rating 1.0
    1 out of 5 Stars
    So on my last visit I did not get my bread sticks. So on this visit I let Angelica C know of my issue. She did nothing. NOTHING. Not the biggest deal in the world but a little customer service go's a long ways.
  • Rating 1.0
    1 out of 5 Stars
    This is the second time reporting this. Nobody cared the first time, hopefully someone else gets this one. But the lady that took my familys order was very rude, to me & another male employee. She even had the nerve to call me a lier after i told her 3different times that my families order was wrong. Someone needs to something, im not spending my hard earned money on a company that doesnt care. For a 40$ dinner for my family i can spend somewhere else.
  • Rating 5.0
    5 out of 5 Stars
    Always a great experience. Food is good, but the staff is the best. Donna always greets us with a smile.
  • Rating 1.0
    1 out of 5 Stars
    Order was wrong, had to explain it 3different times,lady was very rude & called me a lier & was also very rude to another worker blaming him for her mistakes. For a 35$ meal for my family, the service was not what i expected.
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service. Worker came to my table, asked if I wanted more bread sticks, I said yes. She said she would get them. 10 minutes pass. Customers at three different tables were brought breadsticks (one table was given at least a dozen!). Finally I went to the counter to complain, and the worker said somebody else took all the breadsticks, despite the fact that I SAW her bring them to the other tables. She apologized for being out of breadsticks, but not for her awful service

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Overland Park, KS. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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