Fazoli's Overland Park

Rating 3.6
3.6 out of 5 stars
(28 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Overland Park

(Displaying 6 out of 28 reviews)
  • Rating 2.0
    2 out of 5 Stars
    I ordered a side salad in the drive thru along with other items. I didn’t eat it right away but later that evening. All that was there was about a 1/3 rd cup lettuce- nothing else! I was so disappointed because I have gotten food here for years and I was really surprised!
  • Rating 1.0
    1 out of 5 Stars
    Wanted to place an order for pickup and the soonest possible on the app was an hour too late. So I called to place it over the phone and the person who answered made every possible excuse to not take my order.
    She said I could
    1. Place order in the app and I explained that I wanted the order sooner
    2. That I had to pay before we hung up, which I said there wasn’t an issue
    3. That it would take her 10 minutes to place an order over the phone and it would be quicker for me to just walk in and order in person.

    I work in the restaurant business and that was all completely unnecessary and rude considering it was a very small order. I’ve had problems every time I go there and it’s no surprise to me that I had yet another bad experience.
  • Rating 5.0
    5 out of 5 Stars
    Bethanni went above and beyond in her service to us - she is a great example of true customer service
  • Rating 5.0
    5 out of 5 Stars
    Great service, Donna is always helpful
  • Rating 5.0
    5 out of 5 Stars
    Just a note to let you know that I had the most pleasant lady take my order on 8/2 around 12N. My ticket has the name "Donna" as employee at the top (unfortunately I didn't look at her name tag). She was pleasant, efficient & gave great service to every customer. She appears genuine & said "come back & visit us again" as I was leaving. You just don't get this kind of old fashioned hospitality anywhere these days. How refreshing & nice. Hope she gets acknowledged for her above & beyond service.
  • Rating 5.0
    5 out of 5 Stars
    James S was the employee that took our order and helped us through out our visit. He was outstanding, our two girls had a hard time deciding and he was great with them. It took US a long time to figure out what we all wanted (we don't have a Fazolis where we live) and he was very patient and kind. He came ny our table multiple times to make sure our food was ok and to clear our table. Our experience was great. The food was wonderful and all the employees were very, very pleasant.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Overland Park, KS. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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