Fazoli's Shawnee

Rating 2.4
2.4 out of 5 stars
(38 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Shawnee

(Displaying 6 out of 38 reviews)
  • Rating 1.0
    1 out of 5 Stars
    There was no one to take our order. There was an angry employee saying she couldnt handle this. We waited for twenty minutes and no one even apologized or took our order. We had to go to another location
  • Rating 5.0
    5 out of 5 Stars
    Brenda was a wonderful waitress and hard worker always checking in on us very friendly made our dinning experience a 10 out of 10 we will definitely be back again
  • Rating 1.0
    1 out of 5 Stars
    I ordered lunch from this location and there was a moth baked in my food!!!!! I was very dissatisfied and to top things off when I spoke to the manager she just offered to make me another one....I had to demand my money back. That is very poor customer service!!!! I am very disappointed!!!
  • Rating 1.0
    1 out of 5 Stars
    4/5/19 I just stopped to grab a quick lunch and ordered a baked spaghetti. When I was given my meal I was given a lunch sized portion when ordered a full. I was told that was a full size and when I inquired abo ut the different shape in containers (small rectangle vs. oval) I was told they were out of the oval containers but it was the same amount of food and was charged correctly. There is no way it’s is the same amount, the pasta container is smaller than the salad container. I was speaking to the manager and she refused refund my money continuing to say it was the same when sleazy it was not. This is a dry disappointing experience and Shluld be charged correctly, not $13 for a meal that is half the size.
  • Rating 4.0
    4 out of 5 Stars
    Greeter Amy J did a fantastic job she should be a example of excellence in treating people..
  • Rating 4.0
    4 out of 5 Stars
    First the good things about this location: Food quality, freshness and temperature were great. The employees Amy, Philip, Brenda and Reuben all were working really hard to keep up with a busy Tuesday night rush. In particular, Amy went out of her way to take care of us. Things that could be improved: The store clearly needed more staff to keep up with the dinner rush. We were patient with the hard working staff but other customers were getting upset with the long wait times. The dining area looks worn and dated with chipping paint and could use a refresh. The exterior desperately needs a refresh with faded paint, broken lights, parking lot and drivethru pavement pot-holed and curbs falling apart. I enjoy the food and friendly employees here but please add staff and refresh the place inside and out. Thanks

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Shawnee, KS. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Outdoor seating
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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