Fazoli's Shawnee

Rating 2.6
2.6 out of 5 stars
(70 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Shawnee

(Displaying 6 out of 70 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Slow service. Two people running the establishment. Entire interior was filthy. Tables were not cleaned for 30+mins.
    Freezing cold food and incorrect order multiple times.
  • Rating 1.0
    1 out of 5 Stars
    the employee that was taking our order at the drive through very obviously did not memorize the restaurants menu and did not get any of the food we were ordering. We were so angry we left to find a different place to eat. i have been coming here my whole childhood and i was very disappointed.
  • Rating 1.0
    1 out of 5 Stars
    I was fixing my mower and stopped to eat dinner. I wanted fast food so I could get back home before dark to mow the grass. I like Fazoli's food from past experience so I went to this location and ordered a baked spaghetti with meatballs and a side salad. After waiting 30 minutes I got a "baked spaghetti" that was not the usual. It was in a smaller container with little cheese, sauce and three tiny meatballs. It was cold on the bottom. They forgot the salad so I ate the spaghetti while the salad was coming. After another 10 minutes waiting I went up and asked for my money back on the salad. All the guy could do is tell me one cook did not speak English, the manager was gone and other people had waited an hour. I got really upset that he thought these problems made it ok to provide a poor product and worse service. After becoming very upset, loud and demanding I then learned he had lied to me. The manager was in the kitchen and she did refund my money. They threatened to call the police, told me I had no right to complain to them since it was not their fault, I also could not point my finger when gesturing etc.

    In my opinion you need legal help that speaks English or a manager that speaks Spanish. Teach the staff their jobs and to provide food according to corporate standards. Provide adequate staff or at least tell people about the delay so they can go somewhere else. It is not rocket science and anyone knows a little bowl of chopped lettuce does not take over 45 minutes to prepare.
  • Rating 2.0
    2 out of 5 Stars
    Counter worker was great. Kitchen staff was slow. Manager was rude.
  • Rating 1.0
    1 out of 5 Stars
    Our order took 30 minutes. At that point I asked for our food to go. The employee preparing the food yelled at the front employee about making out items to go. I called him out on it and told him that was rude. Then he threw our food in a bowl and tried to tell me it was the correct menu item. I then said I'd rather get a full refund. The entire time the manager processed my refund, the employee on the food line yelled at me from behind the counter. I honestly didn't want food prepared by him because I thought he might spit in it. His name is Alfonso.
  • Rating 1.0
    1 out of 5 Stars
    Was given wrong order, & manager refused to give me a refund!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Shawnee, KS. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Outdoor seating
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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