Fazoli's Bardstown

Rating 3.4
3.4 out of 5 stars
(32 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Bardstown

(Displaying 6 out of 32 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Customer service was non existent. The visit was on June 9, 2019. A small group of mostly seniors visited this location after church. I wasn’t aware until I read it on a coupon that a senior menu existed at Fazoli’s. I’ve not ever seen it in the restaurant. So I proceeded to inquire as to what was on the menu. I was astounded when the young fellow taking orders said, “oh there’s all kinds of things on it. Spaghetti, etc, etc.” Well, to be honest, it should be on the board with the rest of the menu. And at the very least, there should be available copies with pricing for seniors to read & choose from. At that point, I ordered from the wall menu with the request for water to drink. I was then charged $2.09 for ice water. As was another lady in our group. I requested that he take the water off my order. It seemed to me to be a situation where he was not trained properly or had trouble retaining the information. My last visit prior to this one was with my young grandson. That visit could have been better as well. I, in all likelihood, will not be returning to Fazoli’s. Customer service makes all the difference in the world. And my last two experiences there have not shown anything good in that regard.
  • Rating 5.0
    5 out of 5 Stars
    So the manager named MIndy and her team are amazing so hospitable and kind the service was quick and the food was hot
  • Rating 1.0
    1 out of 5 Stars
    I would not give a single star for the experience that my family and I had this evening. My Mother, Father, Daughter, and I went for dinner tonight. We were not greeted when we entered. We stood at the counter while the manger that was on walked by us to locate the girl that was working the front counter. She never spoke to us. I had to ask her if there was anyone working the counter. She replied to me " That is what I was doing. I had to find her." We had three Lasagnas and an Chicken Parmesan Lasagnas. I had made mine a meal and added the Salad. I walked away after ordering to assist my Daughter with making the drinks. When I got to the table I asked my Father where my salad was and he said she didn't give me one. I went and asked for it and was told by the manager that "I am bringing it out with your food. Your food is coming out in just a minute." I like most people eat their salad before the meal. When the manager brought the food we had yet again another problem. My Mother and Daughters Lasagna was cold. My Daughter took it to the counter and waited for their meals. My Father and I were pretty much done with our food before they got theirs back. This was the worst visit ever.
  • Rating 3.0
    3 out of 5 Stars
    Not happy with the lunch price increase and nothing new offered.
  • Rating 1.0
    1 out of 5 Stars
    I ordered today at 12:06. I finally went up front and picked up my order at 12:18. the restaurant was a mess. Tables were dirty line of people out the door trying to get waited on. No one ever apologized tried to make things right never got so much as a breadstick other people were complaining and there was never a sense of urgency from anyone. This is my second bad experience in a row. I usually chalk the first one up as a bad day but not the second time. Please do something about this location it is one of my favorite lunch places in Bardstown but I am about to stop going there. I don't have my receipt as the person took it at the counter to get my order.
  • Rating 1.0
    1 out of 5 Stars
    This restaurant is filthy, all the floor area is sticky more than half the tables are very dirty and haven’t been cleaned off, you guys need to inspect this location ASAP

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Bardstown, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 348-0004 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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