Fazoli's Elizabethtown

Rating 3.7
3.7 out of 5 stars
(56 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Elizabethtown

(Displaying 6 out of 56 reviews)
  • Rating 1.0
    1 out of 5 Stars
    We go here often and it's usually pretty good. However last visit not so much.. we ate inside and they didn't even put our food in the glass bowls and plates like usual. We got served in plastic containers which made the portions smaller. We ordered a kids meal and they forgot the drink. The said was half wilted and the waiter somehow took my son's pacifier off the table and threw it away while we were getting drink refills.
  • Rating 5.0
    5 out of 5 Stars
    Fantastic experience! Misty L. is wonderful! 100%
  • Rating 1.0
    1 out of 5 Stars
    I wrote about my experience yesterday. Realized I had given the wrong email address. And, to let you know the GM did not even apologize about me finding hair in my food. She stated your company doesn't like to give money back. I stood my ground, so when she only gave me a portion of my bill; she stated, "It would take her a minute because she had to get the rest of my refund from her car." Was she paying it herself so your company wouldn't find out about the health issue?
  • Rating 1.0
    1 out of 5 Stars
    Just went through drive thru, when she handed me my bag, I asked I if this was everything, she said yes. I get home and my sons fettuccine was not there. I paid for it, it’s on the receipt. I have been trying to call but it just rings and rings. I am highly frustrated
  • Rating 1.0
    1 out of 5 Stars
    Got take out from your fast food restaurant. Got home, when I got to my salad and starting eating it, I found hair in my salad. Made sure it was not my hair. Went back to return the food. Thoughtful enough to go to the drive up to return the food instead of going inside the restaurant. The General Manager said it is not your policy to give the money back and asked if I wanted coupon for the value. I said I did not because it had ruined my experience. She initially gave me $5 and change. I told her my bill was $6 plus tax. I had forgotten to bring the rootbeer back. She questioned me about whether I had eaten the pasta. I brought the food back, she could have looked at it. She then stated, she would be back with rest of my money but had to get it from her car. When she gave me back my full refund, she stated,"This is a fast food restaurant, things like that happens. So, is it your policy for customers to expect to find hair in their food? I guess I need to check with the health dept. about what your General Manager stated to me. Not happy at all. She never apologized and that it mattered to her that a customer found hair in their food. Only picked the one rating because there is no zero rating, and had to pick one to be able to submit my experience.
  • Rating 1.0
    1 out of 5 Stars
    We ordered a meatball divinci through the drive thru, but the cashier rang up a primo submarino. We live 20 minutes away and didn’t realize what had happened until we got home. This is the third time they’ve gotten our order wrong in the last two months. Very frustrated!!!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Elizabethtown, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (270) 737-2993 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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