Fazoli's Florence

Rating 2.8
2.8 out of 5 stars
(27 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Florence

(Displaying 6 out of 27 reviews)
  • Rating 1.0
    1 out of 5 Stars
    You won’t believe this story. My wife and I went to Fazoli’s in Florence on Saturday. The girl at the register said we couldn’t order any food because the manager left. I thought they just couldn’t cook anything. I already had my shot so I just asked for a cookie. They were sitting right there. She looked at me with wild eyes and screamed “ I said we don’t have no manager”!
  • Rating 1.0
    1 out of 5 Stars
    Waited in drivethur for 20 mins without getting our food. We had to leave to get back from our lunch break. Never got our food called restaurant noone answered. I need a refund on my card asap.
  • Rating 5.0
    5 out of 5 Stars
    We highly recommend this restaurant and the staff!
  • Rating 5.0
    5 out of 5 Stars
    Great food, great prices and wonderful service, it is hard to find a reasonably priced fast food restaurant that offers pasta in this area!
  • Rating 1.0
    1 out of 5 Stars
    I am furious and in shock of how I was treated by THE store manager. First, there have been three prior issues where my family and I have ordered pasta and they bagged them in a paper bag that gets wet and then has ripped and food has fallen out! I have two of the three pictures of this happening. The very last time happened yesterday and I was even carrying the bag from the bottom and it was wet in the corner and it fell through the corner and splattered all over my driveway. I would be happy to send you these pictures if there is a way to do so.

    So I called and spoke to the other manager Angela and explained to her yesterday evening and she said next time I come through she would take care of our meal. Went this evening and THE store manager scolded me through the drive-thru window telling me that it is not their policy to give an in-store credit and that the policy is to send it through the mail. I explained to him that this is what his other manager told me and at first it seemed like he was trying to refuse my credit. I showed him the picture and he again literally scolded me! I told him I am the customer and that this is a discussion he needs to have with the other manager and not go over the policy with me. It’s not my job to know the policy. So as I have been an avid customer, I will no longer be going to Fazoli’s. I’m furious at how I was treated and upset that this bag issue keeps happening. I wish you there was another location and that you did not use paper bags.
  • Rating 5.0
    5 out of 5 Stars
    excellent food

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Florence, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Outdoor seating
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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