Fazoli's Florence

Rating 2.7
2.7 out of 5 stars
(40 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Florence

(Displaying 6 out of 40 reviews)
  • Rating 1.0
    1 out of 5 Stars
    My kids are obsessed with Fazoli’s so we go WAY too much. My son had a great day in school today and chose you as a reward. They were out of 3 kinds of pasta noodles (all the small ones that we can easily feed kids). How are you out of noodles at a pasta place? The floor was horrendously sticky and the breadsticks had ZERO butter/ salt. Wet duappointed from a place that is usually much better.
  • Rating 5.0
    5 out of 5 Stars
    Always polite and right on point!
  • Rating 1.0
    1 out of 5 Stars
    Terrible service...don't have items available that are listed on the menu. Third time in a month the lemon ice machine is "broken"...no explanation or compensation given for repeated inconvenience.
  • Rating 5.0
    5 out of 5 Stars
    Absolutely fantastic. Service, food, cleanliness, atmosphere, couldn’t ask for better.
  • Rating 1.0
    1 out of 5 Stars
    Every table was dirty. Several plates were left on the table. We walked around and found the least dirty table to sit at. Plates and bowls were stacked over two feet tall by the garbage can. The ladies bathroom was filthy. My wife didn’t even use it because it was gross.
  • Rating 1.0
    1 out of 5 Stars
    Bad customer service. Very very dirty from bathrooms from the restaurant. They had parts blocked off and it was only 7:30 pm. When asked for breadsticks it seemed like they did not wana give them. I wanted to use one of my rewards on my app but the machine did not work. Not sure if it was broke or the lady at counter did not wana make it. Was just a bad experience. My mom had the same as me the sampler and it did not come out till we were almost done with our meals. Here all of sudden it was setting up in the window. To lazy to deliver NOT Happy !! I am concerned about this store again. I had bad experience there once before. I think it's going be long long time if I ever eat at this fazoli's again. Manger never came to see how things were garage built up full n over flowing. Dishes were stacked high. Very Disappointed in the service!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Florence, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Outdoor seating
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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