Recent Guest Reviews for Fazoli's Frankfort

• Rating 4.0

  4 out of 5 StarsJan 17, 2020
  We ordered and paid extra for pizza and we got home and realized they hadn’t even given it to us.

  Sadie D
• Rating 5.0

  5 out of 5 StarsDec 27, 2019
  The service and food were EXCELLENT. More so, the General Manager is one of the BEST GM's I have had ever had. She was very professional and friendly. She asked each customer how they were doing and how was the food. I will DEFINITELY be eating here MORE OFTEN!!! Thanks for the EXCELLENT SERVICE!!!

  Rod M
• Rating 2.0

  2 out of 5 StarsDec 26, 2019
  They seemed short-handed this time. It took an unusually long time to receive our food which was barely warm. Also, there were several other people who were waiting for their food as well. Also, the music being played in the restaurant did not match the mood. 80’s rock was playing, but jazz or easier listening music would have been more appropiate.

  James M.
• Rating 1.0

  1 out of 5 StarsDec 08, 2019
  We had the most horrible experience ever. Our food was horrible. It took extremely long to get. Manager did nothing. Everyone in the restaurant was complaining and manager was hiding out in the back. Very unprofessional and the employee at the register was so frustrated she kept complaining saying to wanted to go home and was about to quit. Just a all around bad experience. I would love to get a refund or our next meal on the house and cooked right. We spent $40 there for nothing but garbage.

  Tina k
• Rating 2.0

  2 out of 5 StarsNov 25, 2019
  Dine in - on this visit i don't know if the girl was new or something else, i repeated my order three times, she said she would give me the meal price, it was not - all i wanted was three sliders and a drink , 2 pepperoni and 1 meatball, i got 1 pepperoni , and baked italian meatballs, i was able to use my reward for a dollar off, but it was not what i wanted

  Heather L
• Rating 1.0

  1 out of 5 StarsNov 05, 2019
  Came to Fazoli’s with my wife and waited at the counter with others behind us and nobody working. Saw one young lady cleaning tables and eventually I walked around the corner and found the counter lady chatting it up with some friends. I asked her if anyone was working the counter and she tried to throw the young lady that was actually working under the bus saying she was working the counter. This lady took our order and when she brought us the food my dinner was missing. Funny how she suddenly had selective hearing. I told her to forget it. My wife said hers wasn’t very good either. Guess it’s normal for the employees not to wear name badges so I can’t give you her name. Probably won’t be back here again!

  Ken J.
• Rating 5.0

  5 out of 5 StarsOct 28, 2019
  CHOOSE A NEW MENU ITEM: BLACKENED SHRIMP/CHICKEN BAKE. IT WAS DELICIOUS !!!!!

  ANITA L.
• Rating 4.0

  4 out of 5 StarsOct 26, 2019
  S’mores desert was not nearly as good as the cinnabon’s.

  name s.
• Rating 2.0

  2 out of 5 StarsSep 03, 2019
  My last two drive thru orders have been wrong. Last time, they forgot to add the strawberries to the cheesecake. Today, they didn’t give me two breadsticks. This significantly impacts my enjoyment of the food and makes both meals not worth the cost.

  Kristen C
• Rating 5.0

  5 out of 5 StarsJul 15, 2019
  Ken was short handed Friday July 12 and was still able to pleasantly serve piping hot fresh food personally at each table while managing the counter and kitchen. If I owned a restaurant I would steal Ken from you...he rocks! Blessings to the Fazolis family.

  Tom
• Rating 5.0

  5 out of 5 StarsJul 12, 2019
  Great customer service, awesome food 💙

  Chris Mucker
• Rating 5.0

  5 out of 5 StarsJul 07, 2019
  Best cashier we've had. 5 stars. Her name was Taylor H. Very friendly and efficient.

  Julie R
• Rating 5.0

  5 out of 5 StarsJul 01, 2019
  Kenneth at Frankfort Fazoli’s was very friendly and helpful to our big group of teachers.

  Ashley E
• Rating 5.0

  5 out of 5 StarsJul 01, 2019
  We came to the restaurant as a large group of 27 and Kenneth W. and the staff here were so accommodating and efficient with our orders. They were very friendly and patient and had out food to us within a few moments of sitting down.

  Crystal R.
• Rating 5.0

  5 out of 5 StarsJul 01, 2019
  Kenneth W. was so amazing at accommodating my group of 25 educators for an impromptu lunch. The food was delicious and the service was outstanding!!!!

  Jen J.
• Rating 5.0

  5 out of 5 StarsJul 01, 2019
  Kenneth W. was great and very helpful. Great and fast service. Very clean. Kenneth W. was very helpful for our very large group and got our orders out to us in very quick and timely manner. We will defiantly be going back.

  Jane K.
• Rating 5.0

  5 out of 5 StarsJul 01, 2019
  Kenneth W. provided excellent service to our group. We had a group of 26, and he and his team accommodated us in a timely manner. We received excellent service and our food was great as well.

  Tiffany W.
• Rating 5.0

  5 out of 5 StarsJul 01, 2019
  Kenneth W. did an outstanding job of accommodating our large group. Food was prepared correctly, served hot, and delivered to our table in a timely manner!

  Patrick W
• Rating 5.0

  5 out of 5 StarsJul 01, 2019
  Kenneth W. was amazing. He accommodated our very large group in a timely fashion, all with a smile. The food was great and the staff was wonderful. It was a great experience!

  Carmen M
• Rating 5.0

  5 out of 5 StarsJul 01, 2019
  Kenneth W. was very helpful. We had a large group (25), and they were fast and friendly. The food was great.

  Janellyn B.