Fazoli's Georgetown

Rating 2.9
2.9 out of 5 stars
(33 reviews)
8:00 AM - 10:00 PM 8:00 AM - 10:00 PM 8:00 AM - 10:00 PM 8:00 AM - 10:00 PM 8:00 AM - 11:00 PM 8:00 AM - 11:00 PM 8:00 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Georgetown

(Displaying 6 out of 33 reviews)
  • Rating 1.0
    1 out of 5 Stars
    My wife and I ate at the Georgetown, KY restaurant last night. We stood at the counter waiting on someone to take our order for 6-minutes before a gal came from the kitchen. She must have been new, or poorly trained, as she had difficulty finding the right keys to push on the register. After finding a table, we waited 23-minutes for our food to arrive. The Oven Baked Sampler was all mixed together in a bowl instead of being separated on a plate. My wife ordered a small fettuccine but received a large order. And, finally, no one came around with breadsticks. I had to find someone to get more. This was the worst experience we've ever had at this restaurant, and we eat here often.
  • Rating 1.0
    1 out of 5 Stars
    Post poor service ordered spaghetti and asked for extra sauce got home there was a tablespoon of sauce over the entire meal would have went back but its 25 miles one way just think because of drive thru they can skimp on food service
  • Rating 1.0
    1 out of 5 Stars
    Food was terrible-it was takeout or I would have taken it back and got my money back. Spaghetti w/ chicken, Chicken tasted OLD - I am not sure how you can mess spaghetti up! It may have been the bad chicken but the entire thing was just not good. We tried to eat it but I gave up and just tossed mine in the trash and my husband and did the same.
  • Rating 1.0
    1 out of 5 Stars
    The Drive through was incredibly slow. It took 15-20imutes for me to get a single baked spaghetti. The person at the window seemed to ignore me when I mentioned using my rewards which I had also mentioned at the order box previously. When she took my card, I asked if she needed to see my coupon but she walked away quickly so I'm not sure if she left so quick she didn't hear or if she just didn't feel like dealing with it. When she returned she had already swiped my card for the full price which wasn't a huge difference in price but she seemed annoyed and not friendly, especially considering how long I had to wait to receive my meal. It may not have been her fault at all that it took so long but a brief apology for the wait, or just friendly demeanor would have made me much less likely to even think this warranted leaving a review. Also this is not the employees fault but the drive thru is very oddly structured and not conducive to easy traffic flow.
  • Rating 1.0
    1 out of 5 Stars
    Being an ex manager at Fazolis of 9 years this visit was u acceptable. I was in the drive thru for a total of 43 minutes! I order a lasagna a slice of pizza and a penne with Alfredo... 2 cars ahead of me. I was charged for stuff I did not get. My pizza is so old a crusty that I can tell I was sitting under the warmer to long. I attempted to call the number on the window while at the window and it does not work?! I wave my hands multiple times to get someone’s attention so I could get my money back and nothing. This is ridiculous something needs to change her. How can you have growth and increases in sales with 2 maybe 3 cars a hour in DT. This location was not busy and I saw the bags that was handed out these orders were not whole pizzas and family meals. I am so disappointed as a customer and as an ex employee in the service that I witnessed and received. I would like someone to contact me back about this visit.
  • Rating 5.0
    5 out of 5 Stars
    Dylan offered fantastic service. He made sue our dining experience was memorable.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Georgetown, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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