Fazoli's Hamburg

Rating 4.0
4.0 out of 5 stars
(75 reviews)
8:00 AM - 10:00 PM 8:00 AM - 10:00 PM 8:00 AM - 10:00 PM 8:00 AM - 10:00 PM 8:00 AM - 11:00 PM 8:00 AM - 11:00 PM 8:00 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Hamburg

(Displaying 6 out of 75 reviews)
  • Rating 3.0
    3 out of 5 Stars
    I had checked the app for the price of items prior to going to the restaurant. We ordered a dozen breadsticks and were told a price. I drove to the pick up window and showed the employee the difference from the app price to what she told me. And asked if she would honor the app she said she was new and did not know anything about the prices. I asked her to check with someone else and she did not. At that point I was frustrated and told her she needed to inform the manager of the price difference and let. I doubt seriously if she did. Very disappointed in her attitude and competence
  • Rating 1.0
    1 out of 5 Stars
    Horrible service. Went inside to place to go order. Took about 3 minutes before anyone came to take my order and then took about 20 minutes to get my food. Ridiculous! Date 5/13/19 order ID AAAW7HNSACA6
  • Rating 1.0
    1 out of 5 Stars
    4 cats 45 minutes for one order did not call it back to me so I knew what I was getting ma Ger standing there during a rush with his hands on his hips
  • Rating 5.0
    5 out of 5 Stars
    A friend and I received Michelin Star service from a new employee by the name of Ozzie. I truly thought I was at the Waldorf Astoria or Gordon Ramsey's (I am not joking) based on my interaction with this young man. Fazoli's would be wise to have Ozzie train ALL employees corporate wide to his outstanding level of kindness, professionalism, execution, service and courtesy. He would be an asset to your training program. Ozzie delivered my friend's Shrimp Bake, asked me what had I ordered and I said Chicken parmesan, he replied "let me get that right out for you" or something similar. I had barely finished telling my friend what an amazing young man he is and there he was setting up the collapsable tray and asking would I like fresh parmesan. Seriously? I'm at Fazoli's! and this is the service I received? Absolutely amazing!!! He will to do great things in life. I hope he receives the recognition he deserves and opportunities to grow with your company. At any moment someone walking through that door would/could/should offer him a position with their organization. This was April 25th, 2019 @ 6:03pm, order ID: AAAW7HMNACA9.
  • Rating 5.0
    5 out of 5 Stars
    We took a class of special needs students to this Fazoli's and were simply amazed. Dot, Ozzy and Mindy went above and beyond to make our students feel welcome and loved. The food was amazing and fast but the flexibility and love that was shown made this a very memorable experience for our students. I can't thank you or express the gratitude I feel for the workers at this location. You guys are the best!!
  • Rating 5.0
    5 out of 5 Stars
    Great & friendly staff! Ozzie is a very energetic, friendly young man who was on top of everything!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Lexington, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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