Fazoli's Richmond Rd.

Recent Guest Reviews for Fazoli's Richmond Rd.

• Rating 5.0

  5 out of 5 StarsJan 20, 2020
  Toya made our visit extremely memorable she has the most vibration attitude.you can tell this lady loves what she does.If I had a buissnes of my own I would definitely recriut her.Shout out to Toya for giving me and my family the best customer service we've had in a long time.I will definitely be back.This lady has it together we need more people like her

  John Crowders
• Rating 5.0

  5 out of 5 StarsJan 18, 2020
  Neil provided us with great customer service and a friendly smile, also liked that the dining room was clean unlike a lot of other places now and days.

  Madison
• Rating 5.0

  5 out of 5 StarsJan 13, 2020
  Amazing customer service

  Toya
• Rating 1.0

  1 out of 5 StarsDec 30, 2019
  Once again, rude customer service. The cashier at the drive-thru window forgot my drink. No big deal. I went back through the drive thru, tapped on the window. The same cashier opened the window and gave me a withering glance. I simply said “You forgot my drink.” She closed the window, made the drink, and handed it to me with smirk. All I wanted was an apology and to not be treated as if I was inconvincing her.

  Susannah R.
• Rating 5.0

  5 out of 5 StarsDec 28, 2019
  I experienced GREAT customer service from Toya. She was very generous and had an amazing positive attitude. I will absolutely be returning because of her and her help.

  Jodi Ray
• Rating 2.0

  2 out of 5 StarsDec 21, 2019
  Poor customer service. The young lady at the drive thru window gave looks of disdain. She was very unfriendly and left out the extra Alfredo sauce that I paid for. She didn’t give us breadsticks either.

  Sandy B
• Rating 5.0

  5 out of 5 StarsDec 13, 2019
  I was in Fazoli's this afternoon and I wanted a vegetarian pasta dish, but the menu does not have anything really geared that way. But the woman that was waiting on me, her name is Tee (sp?), said "You want a veggie dish? I can make you a veggie dish." She worked with the kitchen to freestyle a dish loaded with veggies. I appreciated her effort.
  
  Also, the dining room was clean, which I'm noticing gets overlooked at a lot of restaurants these days.

  Aaron L.
• Rating 5.0

  5 out of 5 StarsDec 01, 2019
  Great customer service

  Barbara C
• Rating 1.0

  1 out of 5 StarsNov 29, 2019
  This is my "neighborhood" Fazolis, so it's frustrating that the counter is rarely staffed. I often have to go through the service door to find someone to take my order. I can see employees through the pass-through window--and they can see me. Employees come and go to deliver orders, but never make eye contact or offer to get someone to help. Is the store chronically understaffed or is it a problem of restaurant design? Whatever, it's a major irritant.

  Karen K.
• Rating 2.0

  2 out of 5 StarsNov 23, 2019
  I ordered a brownie and it was ridiculously small and dry. It looked nothing like the advertisement.

  Marian G
• Rating 1.0

  1 out of 5 StarsNov 05, 2019
  Very disappointing. I placed my order for 11/5/19, it arrived 11/4/19. On the 11/5/19 it was 40 mins late. I called to tell them to just turn around and issue me a credit but the gal talked over me and hung up. We were charged for chicken, didn't receive it. The sweet tea was almost hot. The driver Carol was very sweet and polite. The person answering the phone in the office was terrible - unfortunately, I couldn't understand what she said for her name. In my previous job, I ordered a lot from Fazoli's and they were awesome - different location (Nicholasville Rd.). It's a shame because I cater a lot of events for my company.

  Karen H
• Rating 1.0

  1 out of 5 StarsNov 04, 2019
  I went to this Fazolis today around 12:30PM first, they forgot to give me my salad with my order. I had to turn back and go to the store to get my salad. Then I noticed when I got back to work, the Chicken Alfredo I ordered had no chicken in it. They seemed to be behind and under staffed at the store. Really disappointing... I was looking forward to a great meal

  Monica, S
• Rating 1.0

  1 out of 5 StarsNov 03, 2019
  Horrible customer service. We had to wait at least 6 mins before our order was even taken. Waited about 3 mins before any explanation was given as to why we were waiting. The register was being counted. Wasn’t greeted at all. No sorry for your wait or how can I help you. Didn’t even look us in the eye. Rolled his eye when we pointed out the mistake on the order. Not friendly at all. Just disappointed.

  Jessica L
• Rating 1.0

  1 out of 5 StarsNov 01, 2019
  Bad service

  Thomas H
• Rating 3.0

  3 out of 5 StarsOct 29, 2019
  I was in the drive thru line for about an hour. The cashier was really nice and offered me a free drink, however, part of my order was missing, when I got home. I was missing my caesar salad

  Rachel R.
• Rating 2.0

  2 out of 5 StarsOct 29, 2019
  Disappointed in service time. Restaurant was not overly busy and it look me 20 minutes to receive my lunch. Nothing special... just the pick 2 spaghetti with meat sauce and pizza slice. I come here regularly for a quick lunch and never been this disappointed.

  Chris Gipson
• Rating 1.0

  1 out of 5 StarsOct 08, 2019
  the manager was extremely rude to me. he talked very bad to me and i will not return to a fazolis.

  crystal r
• Rating 1.0

  1 out of 5 StarsOct 05, 2019
  The lady who took my order was short. Idk her name but she was mean and my food was cold and looking in the restaurant from the drive thru window it was extremely dirty

  Grace D
• Rating 5.0

  5 out of 5 StarsOct 04, 2019
  KEN AND THE STAFF AT THIS LOCATION GAVE AWESOME CUSTOMER SERVICE.

  Teresa F
• Rating 2.0

  2 out of 5 StarsSep 24, 2019
  Nautica, the drive thru person never once used manners when talking to the customer. No thank you or anything else. I purposely didn’t say anything to give her the chance to say it thinking she might’ve been busy bit she never did. When handing money and taking order there was nothing. I hope she will be taught or reminded of expectations of customer service.

  Brandi W