Recent Guest Reviews for Fazoli's Zandale

• Rating 5.0

  5 out of 5 StarsFeb 12, 2020
  Excellent service always from Ms. Betty!!

  Ruthie D
• Rating 5.0

  5 out of 5 StarsFeb 04, 2020
  I generally visit this restaurant regularly (3-4 times a month) and I wanted to write and just say how helpful and courteous Ms. Betty always is. I like to come in for lunch with a good book. She has come to know my face and still treats me as if it's my first time visiting. She never fails to check on me during my meal and has even taken my dirty items in lieu of my putting them away. This kind of service in a "fast food" establishment is rare these days.

  Paige C
• Rating 1.0

  1 out of 5 StarsJan 18, 2020
  Terrible!! I have tried over and over to get good service but I’m always disappointed. From the time I place the order, usually the person on the other end is annoyed your are placing an order from the time you pick up the food, it just seems like we are bothering the employees by actually placing an order. Please consider hiring employees that will help your brand not destroy it. My experience happen on Saturday, January 18 at around 11:15 if you want to follow up on who was working on that shift.

  Michelle, R
• Rating 3.0

  3 out of 5 StarsJan 17, 2020
  Ordered a carry out meal and when I got where I needed to go I discovered my side salad wasn't there and I got no flatware. Too far to turn around and go back. Kicking myself for not checking because it's happened at this store before.

  Tanzi M
• Rating 5.0

  5 out of 5 StarsJan 16, 2020
  Hey y'all! We love the Impossible Spaghetti so much. Hope you keep it around :)

  Rebecca B.
• Rating 1.0

  1 out of 5 StarsJan 14, 2020
  I waited over 20 minutes for my order. I had to ask. Horrible service

  Rex C
• Rating 5.0

  5 out of 5 StarsJan 03, 2020
  Ms. Betty made our experience the best!! Anything we needed she brought us with a smile!!

  Heather Dailey
• Rating 2.0

  2 out of 5 StarsDec 10, 2019
  Very bad customer service. Empty store and it takes 10 minutes just to take my order. Not only that as soon as the transaction was dine bith manager and employee turn their back on me leaving me with my words on my mouth. Also, employee arguing with me about giving me breadsticks. Last time I eat here. I'll make sure my friemds and family know about my experience

  Gabriel R
• Rating 5.0

  5 out of 5 StarsDec 02, 2019
  MS. Betty is awesome!!!! we use to have one of these restaurants in Conway Arkansas while I was in college. it was the go to spot!!! Ms. Betty reminded me of those memories. Give her a raise because she personifies excellence in customer service :)

  genai macklin
• Rating 1.0

  1 out of 5 StarsNov 18, 2019
  I ordered a salad, for the price it looked skimpy. When I opened the container I noticed the lettuce didn’t look fresh. When I went back to return my salad, two of the workers were extremely rude.

  KeKe, W
• Rating 1.0

  1 out of 5 StarsNov 16, 2019
  Breadsticks were dry.asked about some that were buttery. She didn’t even reply. Baked spaghetti too much sauce meatballs hard as a rock not like baked spaghetti I got here before. Spaghetti and meatballs meat balls hard. They replaced with fett chicken Alfredo. Noodles and chicken dried out. Very disappointed in food tonight. Also heard someone in the kitchen ask if there was more chicken and he said no.

  Marina H
• Rating 1.0

  1 out of 5 StarsNov 14, 2019
  2 locations close to my home have closed in recent years. I went out of my way to visit your store and they didn’t put very much Alfredo sauce on my chicken penne and they keep putting the salad in with the hot food. They’ve done this several times at this location. Today I had to ask for a separate bag. I’m disappointed. I actually had a choice of having homemade pasta and meatballs at a local restaurant called Zims and thought Fazolis would be a better deal. I may have to rethink that next time. I would like to continue coming here but considering how expensive and the time to drive across town....if I just keep getting bad food, it may not be worth it. I hope you guys can turn it around

  Myla J
• Rating 1.0

  1 out of 5 StarsNov 04, 2019
  What is going on at this location?? The service has gone down hill. The drive thru takes forever and something is always left out of an order. Was there last night and waited behind another car that just left because he got tired of waiting for someone to acknowledge him. Since when did Fazoli's stop giving out a breadstick with a $9 or $10 salad. I was told I had to purchase them??? This location needs help

  Tracy F
• Rating 1.0

  1 out of 5 StarsNov 03, 2019
  First mobile order experience and I am not impressed. My order was incorrect, cold, and missing items.

  Melanie I
• Rating 1.0

  1 out of 5 StarsNov 01, 2019
  So we decided to go to fazolis (Nicholasville Rd) tonight for dinner..About 822 PM 11/01/2019. After eating we noticed a bug on the table next to us. Wondering what it was so we decided to go look and noticed it was a roach... My wife didnt want to say anything. Well we got a dessert for the kids and when the lady comes to our table I told her "Look at that bug on the table behind you ." she had no clue and it took a minute to find it. Well when she did she walked over and smashed it with her bare hand. Yes BARE hand.... Like this was a normal thing for her.... Like who in the world would do this??? After she did this the young women walked straight to the kitchen.. Well, before we left she sprayed the table quickly and wiped it. Then came back again to spray and wipe with the same rag and threw it on top of the trash can for reuse... At this point it ruined everything for us and we hurried to leave this nasty place. On the way out I looked at the bottle labeled "glass cleaner" END OF STORY....spent almost $60 and couldn't stomach the eat the dessert.. Thinking how many roaches in the ice machine since this was directly behind this.....

  Andrew, P
• Rating 5.0

  5 out of 5 StarsOct 31, 2019
  Me. Betty is AN ICON! As someone who works in customer service, Ms. Betty provides the best of the best service! She was the absolute sweetest and made an ordinary lunch trip something to never forget! I hope Ms. Betty gets a raise and a promotion for her kindliness! Lexington <3’s Ms. Betty.

  Karleigh H.
• Rating 5.0

  5 out of 5 StarsOct 31, 2019
  Ms. Betty is the greatest! She loves people, her job, and it’s very evident in her 10/10 customer service skills. Lexington, KY and Ms. Betty forever!!!!

  Heather, S
• Rating 1.0

  1 out of 5 StarsOct 13, 2019
  Had a really crappy experience at your drive-thru 10 minutes before closing. Was given TW0 double slices of pizza that were TINY and also COLD. You get a big, fat F! They were outrageously overpriced, too. Pure crap! Boo!!!!!!

  Cathy Jones
• Rating 5.0

  5 out of 5 StarsOct 10, 2019
  Betty was an amazing cashier and very sweet and communicative

  Cameron B
• Rating 5.0

  5 out of 5 StarsOct 04, 2019
  Miss Betty was fantastic. She was very kind and helped me with my order, as well as engaging with me personally. I'll be sure to return!

  Louis P