Fazoli's Palomar

Rating 4.1
4.1 out of 5 stars
(86 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Palomar

(Displaying 6 out of 86 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Not happy at all with this visit. Food didn't seem real fresh. Dirty silver wear,no bread sticks when ask for more, she brought out some when we ready to leave and they were not fully baked . Staff not friendly at all . I can see why only 5 people in there .I don't know who is responsible for the mess, but I would be finding out .
  • Rating 1.0
    1 out of 5 Stars
    I would give zero (0) stars if it allowed me to. Waiting 18 minutes in drive thru for 2 meals and I asked clerk (Dakota) before pulling off if the order was correct and she said YES! I arrived home, opened bag and order was WRONG!!! OMG, I couldn't believe it - total incompetence or just total laziness. Order was #127
  • Rating 1.0
    1 out of 5 Stars
    New Chicken Parmesan Lasagna was inedible,looked and tasted horrible. Did not come close to looking like the advertisements. Bread sticks we're dry and hard. No excuse for serving that, $7.99 in the garbage.
  • Rating 1.0
    1 out of 5 Stars
    The most horrendous experience I have ever had at any restaurant. 15min to order in an empty restaurant. Staff hanging out in the back and at tables just chatting away, the manager (older gentleman in a green tie) was cursing, the restaurant wasn't clean. Finally order and receive my breadsticks 10min later (because that's literally all I ordered) only to get home to find they gave me 7 instead of 12. Not sure how the 8 people I'm feeding are going to share 7 breadsticks. It's no wonder they are all closing if this is the standard experience.
  • Rating 2.0
    2 out of 5 Stars
    I waited around 15-20 mins in the drive-thru after ordering. When I got home, the salad was extremely small, with little toppings and some of the lettuce was wilted. After adding ingredients I had at home and eating the salad, I got the spaghetti out of the bag and was shocked. It didn’t even come halfway up the box and it looked like a tablespoon of marinara was used. There wasn’t enough to mix w the noodles. Really disappointed in this experience. I’m a regular customer and usually have a pretty good experience. Epic fail today.
  • Rating 2.0
    2 out of 5 Stars
    I visited Fazolis #1670 on 1/28/2019. I ordered the family meal including parmesan chicken and fettucini alfredo. After getting everything home, there was not enough sauce for the fettucini and the parm chic was dry and we had to use our own marinara sauce from home just to make it normal. The salad looked like it had been sitting out for a while and part of the romaine lettuce was wilted and had to pick thru it. After spending $35.49 I was very disappointed. I have purchased the family portions before and never had this issue.
    The one positive thing I will say is, I also ordered the Manicotti, which turned out very well. I did have to wait about 10 minutes for it all to be brought out to me after pulling thru the drive thru.
    I hope this helps in remedying a solution for future purchases. Thank you.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Lexington, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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