Fazoli's Dixie Highway

Rating 4.0
4.0 out of 5 stars
(45 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Dixie Highway

(Displaying 6 out of 45 reviews)
  • Rating 5.0
    5 out of 5 Stars
    Food was very good. Some employees talked down about other employees in front of the customers which did not leave a good impression. Anthony was a very hard working, friendly employee. He was always cleaning and working hard. He was very helpful and there to assist.
  • Rating 1.0
    1 out of 5 Stars
    After having struggle to get our order taken all seemed to be fine. But when our food was being brought to us it was a little at a time with everyone getting something they ordered but not all of it. Then finally after waiting ten plus minutes we go to see where the rest of our food was and here it finally came out of nowhere. Then I ordered extra chicken in my chicken parm and I asked for it and the response I got was “what do you want to do about it” and I was taken back for a minute not knowing what to say and I was like well I would like to have my chicken I already paid for it and again was asked “what do you want to do about it” I finally said I would like it on a plate that would be fine then after another twenty minutes everyone has finished their food including myself the extra piece of chicken never came and the girl who was helping us Bridgett to be exact went on break and I never received what I paid for. So went to ask for my money back and was offered either the piece of chicken or a free dessert so I asked for the piece of chicken in a to go box. Instead I was offered a whole chicken parm entree for my trouble. So we waited another 15 minutes and never received the complimentary entree so we just left. There was no excuse for any of this they were not busy and no one seemed to care even the general manager Chris Glenn. Look at the reviews about this location and see that you need to do some restructuring and fast it’s horrible worst location I’ve ever been to and will never return.
  • Rating 1.0
    1 out of 5 Stars
    COMPLETELY HORRIBLE I HATE TO EVEN GIVE ANY BUSINESS A BAD REVIEW BUT IVE HAD ENOUGH.i love Fazolis but this store is just BEYOND AWLFUL. I have let this go at least 10 times and tonight did it We get there we order and the crap begins. First we get our cups there's NO ICE IN THE MACHINE ok that happens no problem but we go to get iced tea and there's no tea in the lobby and this IS EVERY TIME WE GO THERE! I AM NOT EXAGGERATING IT IS EVERYTIME WE GO then to make matters worse when he goes to ask for tea not only was there attitude involved from staff but they only fill his LARGE cup HALF WAY. NOW THIS IS EVERYTIME WE GO. THEN we need silverware. One set was there that is it. So back u pop to the counter to get silverware. I'm not asking for ANYONE TO LOSE THEIR JOBS IM NOT ASKING FOR ANYONE TO BE YELLED AT. But maybe a little more training in having pride in your work. Having the lobby"grand opening" ready EVERYDAY AND KEEP UP WITH IT CONSISTENTLY. Making sure there's napkins.. silverware ..ice ..TEA and clean tables. Making sure that they know this is how you get paid by keeping us open to keep customers coming in and making sure they have a nice experience each time. First impressions are very important and if that were my FIRST TIME I wouldn't wanna go back. This is only from someone who used to be in the food and retail management industry. I hope this makes a difference in this store because it needs a little help.
  • Rating 1.0
    1 out of 5 Stars
    This was the absolute worst experience at Fazoli's in all my years of eating there. I will never patronize them again. I was completely disappointed in the pasta dish that they tried to sell me. It was the creamy basil pesto chicken penne baked pasta that used to be my favorite dish. They changed the recipe and the presentation was awful!!! As a server myself, I hate returning food but after one bite of that flavor-neglected pasta and sloppy strawberry chicken salad, I marched right up to the counter and asked for the manager. I voiced my dismay and waited for the remake. To my surprise the dish was not good the second time. Just awful! Do not be mistaken, this dish was disgusting and I plan on complaining to corporate. Goodbye FOREVER!
  • Rating 1.0
    1 out of 5 Stars
    The salad we received looked and tasted as if the lettuce was freezer burned, the lemonade was watered down, I didn't receive any breads sticks with my order.
  • Rating 1.0
    1 out of 5 Stars
    They forgot my daughters meal, and our salad was not full all the way it looked liked they threw the salad in the box. When we went back they were rude, and slammed my daughters meal down and pretty much gave the salad back I always go to that fazolis but after this service I will no longer be back THE WORST EXPERIENCE EVER!!!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 933-5212 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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