Fazoli's Dixie Highway

Rating 3.8
3.8 out of 5 stars
(50 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Dixie Highway

(Displaying 6 out of 50 reviews)
  • Rating 1.0
    1 out of 5 Stars
    AWFUL SERVICE. I went through the drive thru and ordered 2 Chicken Alfredo’s, I pull up to pay and they only had one chicken Alfredo on my order and I told them I ordered 2. After fixing my order they told me to pull up and they would bring out our food. When they brought out our food they only brought one bag of food out. So then they had to go back in and get another meal because they forgot the second one. On top of all of this, I get home and they gave me Alfredo and noodles with NO CHICKEN in both meals. I tried to contact them and they won’t answer their phones either. Awful service, I will NOT be back.
  • Rating 1.0
    1 out of 5 Stars
    My husband just picked up a salad there for me. It was discussing, the lettce was brown and rotten all through it. I tried calling with no answer. I ended up throwing it away. I expect a refund or some type of reimbursement of the cost of something that ended up in the trash.

    It was order #45 and id number AABS6HS6ANBT
    At 5:28
  • Rating 1.0
    1 out of 5 Stars
    Terrible experience; the guy that took our order was expressionless and did not give a friendly greeting; we only ordered a baked Ziti and baked Lasagna and it took a half hour to get it! I asked for bread and got none; when I went up to ask the Mgr for bread he said nothing and gave it to me w/o making eye contact. The food was barely warm enuff when we did finally get it. And I counted 5 tables with piles of dirty dishes on them! What’s up with this Fazolis! Until a few months ago we loved going their but now have no intentions of going back until we hear of a change of management.
    I hope Corporate investigates this! A change is definitely needed. Thank you.
  • Rating 5.0
    5 out of 5 Stars
    Excellent customer service with an extremely attentive staff. Dining area was neat and clean. Food was delicious. Definitely the pick me up I needed from a difficult Saturday!
  • Rating 1.0
    1 out of 5 Stars
    The the employee Bria S was rude and rushed us since the menu changed and didnt have my husband's usual. I am not happy with my food at all which was a baked sampler there is hardly no cheese and no sauce on my food very disappointed and added my own sauce and cheese when I got home I would send a picture but there is no option to do so very disappointed and I'm turned away from going to the Dixie location do to the lack of the customer service.
  • Rating 5.0
    5 out of 5 Stars
    Food was very good. Some employees talked down about other employees in front of the customers which did not leave a good impression. Anthony was a very hard working, friendly employee. He was always cleaning and working hard. He was very helpful and there to assist.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 933-5212 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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