Fazoli's Hillview

Rating 3.9
3.9 out of 5 stars
(48 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Hillview

(Displaying 6 out of 48 reviews)
  • Rating 3.0
    3 out of 5 Stars
    This store never given u shred cheese unless the District manager is in the store
  • Rating 1.0
    1 out of 5 Stars
    The food I got on 6/19/19 was a double slice of pizza. It was raw and the cheese wasn't even melted. I called and complained to a manager named David. He said he would send me a coupon from a free entree. He didn't send me anything. Awful food & poor customer service. Safe to say I will never go back to Fazoli's ever again.
  • Rating 1.0
    1 out of 5 Stars
    Despite few cars being in the drive-through, I had to wait several minutes at the speaker before even being able to order. Then there was a long wait to get to the window. Once I was at the window and paid, I waited an excessive amount of time to receive my food. I was planning on asking for a refund the next time the employee came back to the window, but she finally had my food in her hand. I wasn’t offered any form of compensation for the excessive wait time. Then I got to my destination with my food to find there were no utensils in my bag. I will not be returning to this location any time soon.
  • Rating 5.0
    5 out of 5 Stars
    I haven't been to Fazolis in a long time. When I first arrived I was greeted by a VERY nice lady named Rachel R. I didn't know what I wanted and she asked me if I wanted a sample of something so I tried the new spicy tomato penne. I loved it so I ordered it. Everything was great and Rachel would walk by every now and then to check on me to see if everything was ok. Her smile and positive attitude is certainly infectious. When I wanted more bread, a guy named Troy helped me. I told him I didn't want a ton of butter on it because of my diet and he said he'd be happy to make fresh "dry" bread for me. I was really impressed with both Rachel and Troy. Both were VERY VERY nice to me and made me felt like I was family and that I was a guest in their home. My experience at this particular Fazolis will always be remembered by how I was treated hence why I took the time to go to your website to compliment both of them. I will certainly be back! I just wish other restaurants had this type of talent and people who actually care and make you feel like you're "at home".
  • Rating 2.0
    2 out of 5 Stars
    Customer service was fine. Fettuccini ultimate the sauce was much too thin. Not up to normal and not as tasty as usual. Whatever cleaners they were using were not good. The floor was very sticky as well as the tables. It wasn’t because they weren’t cleaning because they were so it had to be the cleaner itsrlf
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service. Never got the extra plates I asked for. Did not get my salad or breadsticks til we were almost finished. There was no ice and no sweet tea and limited availability of drinks. The help was not rude my any means but not particularly friendly or helpful. Guess I got spoiled at another Fazoli’s I went to that had exceptional and friendly customer service. Fresh grated cheese on my salad shortly after sitting. Very unimpressed with this visit.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 969-4442 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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