Fazoli's Hillview

Rating 4.1
4.1 out of 5 stars
(45 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Hillview

(Displaying 6 out of 45 reviews)
  • Rating 5.0
    5 out of 5 Stars
    I haven't been to Fazolis in a long time. When I first arrived I was greeted by a VERY nice lady named Rachel R. I didn't know what I wanted and she asked me if I wanted a sample of something so I tried the new spicy tomato penne. I loved it so I ordered it. Everything was great and Rachel would walk by every now and then to check on me to see if everything was ok. Her smile and positive attitude is certainly infectious. When I wanted more bread, a guy named Troy helped me. I told him I didn't want a ton of butter on it because of my diet and he said he'd be happy to make fresh "dry" bread for me. I was really impressed with both Rachel and Troy. Both were VERY VERY nice to me and made me felt like I was family and that I was a guest in their home. My experience at this particular Fazolis will always be remembered by how I was treated hence why I took the time to go to your website to compliment both of them. I will certainly be back! I just wish other restaurants had this type of talent and people who actually care and make you feel like you're "at home".
  • Rating 2.0
    2 out of 5 Stars
    Customer service was fine. Fettuccini ultimate the sauce was much too thin. Not up to normal and not as tasty as usual. Whatever cleaners they were using were not good. The floor was very sticky as well as the tables. It wasn’t because they weren’t cleaning because they were so it had to be the cleaner itsrlf
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service. Never got the extra plates I asked for. Did not get my salad or breadsticks til we were almost finished. There was no ice and no sweet tea and limited availability of drinks. The help was not rude my any means but not particularly friendly or helpful. Guess I got spoiled at another Fazoli’s I went to that had exceptional and friendly customer service. Fresh grated cheese on my salad shortly after sitting. Very unimpressed with this visit.
  • Rating 1.0
    1 out of 5 Stars
    No f*cking stars!!!! Dumbest manager and worst restaurant in Louisville. Every aspect of my visit was horrible. You were excessively understaffed. The restaurant was filthy. Almost all of my order was inaccurate. I didn't receive my lunch and everyone else in the office got theirs. When asking where my lunch was, the lady told her employee Dwayne to tell me she'll email me. WTF??? Dwayne tried to accomodate and there was no preparing my order for me. I wasn't rude or loud or unaccomodating to her but I have NEVER seen such a mess of a restaurant. If this is your quality control and management, then you are a poorly run company. The interaction between the staff and customers is the first priority. By the way, how do you run out of breadsticks only to give burnt sticks when you finally have some. It took 30 minutes to take a counter order. What a crappy restaurant you run in Louisville off of Hurstbourne Pkwy. I am a rewards customer who has been to your Somerset restaurant many times, I only wish I could go the the Somerset store where they know how to manage.
  • Rating 5.0
    5 out of 5 Stars
    Best manager in the biz
  • Rating 5.0
    5 out of 5 Stars
    Very friendly staff. Always ask if you need anything when dining in. Great job!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 969-4442 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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