Fazoli's Hillview

Rating 4.1
4.1 out of 5 stars
(34 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Hillview

(Displaying 6 out of 34 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Would give zero stars if it would let me. Two rude managers, arguing with me about an order that was taken wrong and bagged wrong. When I returned to the drive through window after going all the way home, the lady (who later said she was a manager) told me that I could get one of the things that was wrong on my receipt but that I would have to pay for the other item because I should have looked at the receipt or in the bag to make sure my order was right???? Really, since when did I get a job at Fazolis? She decided to ignore me and take another order when I continued to tell her that I wanted the two items that I ordered. So, I asked for a manager and she shut the window so she couldn't hear me and proceeded to continue to take the order. Needless to say I went in the store where then the other manager told me I could not get the two items I wanted but that he could give me a refund. I told him I did not want a refund I wanted the items that I paid 19.98 for. He told me no several times while I continued to tell him I don't want a refund, I want my two items. The lady manager walked over, told me I am not getting them, they have 22 years and 12 years of service between them so she couldn't have been rude. Okay, thats beside the point, you shut the window and continued to take another order. ALL I WANTED WAS MY TWO ITEMS! Finally, to the disliking of the female manager, I was given the two items. Why wasn't I just taken care of at the window? The mistake was not my fault! I will not return to this Fazolis and will make sure to spread the word to check your receipts and orders at this Fazolis because it is the customers job to do so.
  • Rating 2.0
    2 out of 5 Stars
    they served me day old bread sticks they were hard and dry almost toast and they were pretty skimpy on the meat sauce on the pasta as well. Order 5257. Order ID. aabtlhhnanab
  • Rating 1.0
    1 out of 5 Stars
    I used to love Fazoli's, but my husband and I recently ate there and dissappointed was an understatement. The food tasted like something from a microwave dinner, nobody came around to see if we needed any extra breadsticks or anything, the cashier was rude and obviously didn't want to be there. And to top it all off, the resturant was disgusting. It smelt like a dirty dish rag. If I wasn't starving, we would have just chose somewhere else to eat.
  • Rating 1.0
    1 out of 5 Stars
    Had a horrible time getting my order, food was cold, breadsticks weren't seasoned properly.
  • Rating 1.0
    1 out of 5 Stars
    Both dinners were wrong. Regular spaghetti was served for baked spaghetti. Fettuccini Alfredo was served instead of chicken fettuccini Alfredo. Not one piece of chicken on the plate.
  • Rating 1.0
    1 out of 5 Stars
    The lady manager was extremely rude! Ive never been talked to the way she talked to me and with a phone in her ear to I will never go back to that location and I have been there several times. When I tried to speak to tell her I understand if your mad about something fine but i did nothing to you so I dont understand your attitude with me she just started shaking her head back and forth walked off and then acted like I didnt exist so finally I left. I'm sure she will make up some story so I hope you guys have cameras because you can watch it for yourself

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 969-4442 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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