Fazoli's Preston Highway

Rating 3.5
3.5 out of 5 stars
(60 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Preston Highway

(Displaying 6 out of 60 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Order didn't have the store address on the website or in the email. There are 2 stores on Preston Hwy in Louisville. My wife called the number and the guy said they were off Indian trail so my wife went to the other location that is literally on Preston Hwy but they didn't have it. This is ridiculous!
  • Rating 1.0
    1 out of 5 Stars
    I will never go back to any of your restaurants. I spent 20 minutes in the drive through and when I got to the window my food was still not ready. I left without my food. There were only weak excuses made. NO service recovery efforts
  • Rating 1.0
    1 out of 5 Stars
    I filled out one of these messages the day it happened but no one has responded. I am writing again to notify you of a horrible experience with my food and the manager, Kennedy. We live on Dixie Highway. The location closest to us is not good. We refuse to eat there after many attempts. the location was consistently disheveled and the food tasted old and the presentation was less than appetizing. We usually wait until we are in Clarksville, Indiana or on Preston Highway. However, I was craving fazolis so my sweet fiance drove way out of the way (25 min each way) to get my chicken parmesan. When he arrived home with it, I immediately noticed the container was full of liquid and the contents looked like potato soup. I tried to take a bite but the taste was so sour, I couldn't consume it. My household agreed that something wasn't right. The chicken was not properly cooked or breaded. It was a soggy mess and looked worse than a chicken patty from a school lunch. I tried to pick the chicken off and just eat the pasta but the combination of marinara and alfredo sauce was disgusting. It was mixed together throughout the dish. I was already unhappy with the salad as more than half was thrown out for being brown and nasty. I took video and pictures of the entire meal. I called the manager who identified himself as Kennedy. He told me that the dish was supposed to be made with a ladle of each sauce. I explained that the chicken parmesan is the only item I ever order and it's never been this way. Usually, if I have any compliant it is that it is too dry and lacking marinara. This mess was just awful. I was most shocked that Kennedy argued with me instead of listening. I was told that I could return to the location that night to have the meal remade but it would be made the same way. I was not sending my fiance on another 40 min round trip on a work night, costing him his time and our gas. I asked if the man could put our name down to replace the item the next time we were in the area. He said he could not do that and would need to original item back. So, I've been keeping said item in a bag outside. It's going to be pretty disgusting by the time I'm in the area to have it replaced. And a manager is asking me to walk into your restaurant with old, disgusting food...at the counter with who knows how many customers standing there while I explain the situation to the manager on duty. That doesn't seem right to me. I've never encountered such a request or a rude response.
  • Rating 1.0
    1 out of 5 Stars
    I need someone to contact me about the food and experience I had with Kennedy, the manager.
  • Rating 1.0
    1 out of 5 Stars
    I was refused a kids meal because I didn't have a kid with me in the car. That is the most ridiculous thing I've ever heard.
  • Rating 1.0
    1 out of 5 Stars
    better customer service needed from older lady!!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 969-4532 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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