Fazoli's Preston Highway

Rating 3.7
3.7 out of 5 stars
(46 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PMClosed Today

Recent Guest Reviews for Fazoli's Preston Highway

(Displaying 6 out of 46 reviews)
  • Rating 1.0
    1 out of 5 Stars
    The person working the drive-through was very rude and unpleasant. I cheerfully greeted her with a hello (because she did not greet me) and her response was to roll her eyes and slam the window shut. She didn't say a word to me after that. It was quite rude and bizarre. I called the manager to complain and she acted indifferent about it. Also, my cheese pizza was poorly made with only about half having cheese on it.
  • Rating 1.0
    1 out of 5 Stars
    The manager on the night of 4/6 (older white woman with gray hair) was absolutely horrific. She stood behind the counter in plain view of customers, eating food and licking her fingers, and then plating customers food without gloves or washing her hands. I specifically asked the cashier to plate my bread sticks, I was so shocked. She also attempts to limit your unlimited bread sticks to 2 per order. When she isn't contaminating everyone's food, she is micromanaging employees to the point of embarrassment. I have been a manager for years, she is wildly inappropriate to the team here. I couldn't help but notice I wasn't the only customer cringing as she played 21 questions with the cashier after each order. I cannot say I will be back here.
  • Rating 1.0
    1 out of 5 Stars
    This location is the filthiest I have ever been in. Almost every table is covered with dirty dishes also silverware and trash on the floor. No tea at the drink counter no forks or other items avalible. I have to go ask for everything I need. I am here on business but will never return to this location again.
  • Rating 5.0
    5 out of 5 Stars
    Great food
  • Rating 1.0
    1 out of 5 Stars
    My husband and I stopped in to eat dinner at Fazolis on Preston highway in Louisville Kentucky. OMG!!!! The restaurant was disgustingly dirty. We both went to the restroom to wash our hands and it was disgusting. We came out and went to the counter to order but looked around and the whole place was gross so we left and went elsewhere. We eat at Fazolis in Hillview and it is always clean and the food has never disappointed. Thanks for your time
  • Rating 1.0
    1 out of 5 Stars
    Went to restaurant on 2/15/19.9pm waited 5 mins to be served manager was on the phone handling what she referred to as a store issue. Ate in no bread ready. Waited to be served again for to go order several minutes as manager drank a coke on the front line. Horrible service considering posting this experience online.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 969-4532 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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