Fazoli's Hurstbourne Lane

Rating 4.0
4.0 out of 5 stars
(55 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Hurstbourne Lane

(Displaying 6 out of 55 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Service was horrible. Not sure if short staff or just a bad day... took over 20 minutes to get food. Food was luke warm at best, and the portions were so small. I got the $6 lunch combo (used to be $5 just a week or so ago) and the portions were even smaller. I know the portions are half but it had it not been for the breadsticks I would have left hungry. By the way, I asked for additional breadsticks and was told that I have them... (the 2 that came with my meal). I asked for extras because I knew by the time I needed the additional ones it would take an additional forever to get them. I will give them another chance, really hoping this was just an off day for them. didn't even have TV screens on showing lunch specials etc. just really odd. AND I LOATHE those freestyle machines, they are so unsanitary.
  • Rating 1.0
    1 out of 5 Stars
    I ordered my food at 12:43 My food was not bagged until 1:59. I did not receive my food until 2:10pm. Also I ordered baked penne with sausage with an extra marinara sauce. Did not get sauce either also I didn't know Spaghetti noodles should be in Baked Penne so this whole ordeal has been terrible.
  • Rating 2.0
    2 out of 5 Stars
    They had no one working! This is for the one on hurstborne Lane. Super slow and food was everywhere on tables and trash was over flowing
  • Rating 1.0
    1 out of 5 Stars
    Was eating there 3/20/19 when a employee that appeared to be the manager was upset over the drink despener not working. He said someone messed it up and was shaking his head and throwing his arms up in the air. Put the blame on the employees. The way he was acting was unprofessional to say the least. I will not be back to this location again.
  • Rating 5.0
    5 out of 5 Stars
    went to the drive thru and ordered about 30 dollars worth of food.food was very hot and delicious. Alexis B was our employee and she was very nice and professional.
  • Rating 5.0
    5 out of 5 Stars
    I am a frequent Fazoli's customer. Last night there was a new lady named Joy behind the counter. She greeted me with a big smile and quickly took my order. She brought my food out and because they were not busy she checked on me to make sure everything was good and whether I needed additional breadsticks. She made the experience amazing! Thank you for hiring someone amazing like Joy!!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 423-1777 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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