Fazoli's Hurstbourne Lane

Rating 4.1
4.1 out of 5 stars
(52 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Hurstbourne Lane

(Displaying 6 out of 52 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Was eating there 3/20/19 when a employee that appeared to be the manager was upset over the drink despener not working. He said someone messed it up and was shaking his head and throwing his arms up in the air. Put the blame on the employees. The way he was acting was unprofessional to say the least. I will not be back to this location again.
  • Rating 5.0
    5 out of 5 Stars
    went to the drive thru and ordered about 30 dollars worth of food.food was very hot and delicious. Alexis B was our employee and she was very nice and professional.
  • Rating 5.0
    5 out of 5 Stars
    I am a frequent Fazoli's customer. Last night there was a new lady named Joy behind the counter. She greeted me with a big smile and quickly took my order. She brought my food out and because they were not busy she checked on me to make sure everything was good and whether I needed additional breadsticks. She made the experience amazing! Thank you for hiring someone amazing like Joy!!
  • Rating 1.0
    1 out of 5 Stars
    ABSOLUTELY HORRIBLE TODAY. USUALLY THIS IS A VERY GOOD FAZOLIS, BUT I WAITED IN LINE ABOUT 10 MINUTES, BUT AT LEAST I SAW THE LINE AND DECIDED TO WAIT THROUGH IT. AFTER I PAID, IT TOOK 25 MINUTES TO GET THE FOOD, AT LUNCH TIME, THE LUNCH SPECIAL. 25 MINUTES. FOR 1/2 LASAGNA AND 1/2 FETTUCINI ALFREDO. AND THEN I GOT THE SPAGHETTI INSTEAD OF THE LASAGNA. BUT I WAS SO TIRED OF WAITING, I TOOK IT. I HAVE NEVER WAITED LIKE THIS HERE, IT'S ALWAYS A GOOD ONE, BUT TODAY WAS HORRIBLE. I'M DEBATING EVER GOING BACK, AS I DON'T HAVE THAT KIND OF TIME AT LUNCH. PLEASE LET ME KNOW WHAT HAPPENED TODAY, AND HOW IT WON'T HAPPEN AGAIN.
  • Rating 1.0
    1 out of 5 Stars
    I drove to this location and asked at the drive through if they had “baked spaghetti”. I was told yes. There was ONE car ahead of me. By the time I got to the window and paid for my order, $7.41, 5 minutes had gone by. A car immediately behind me left as the wait was so long. I had worked all day and was tired and hungry. I waited at the window over FIFTEEN minutes. The girl had placed other orders by the window. Where was mine?! I asked for a manager and asked what the problem is...”I’m fixing your food”. Seriously?! I told him just refund my money. We should have been told from the get go there would be a long wait.
  • Rating 3.0
    3 out of 5 Stars
    Comment on chocolate cheese cake ordered on 13 Feb at 2:30 PM. I was full from my entree so took the cheese cake home to eat later. When I tossed the plastic container out, I noticed a date code on the bottom. It said thawed on 8 Feb, Use before 4:30 PM on 12 Feb. I bought it on 13 Feb, a day past expiration. Too late as I already ate it. Luckily I'm feeling fine this morning.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 423-1777 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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