Fazoli's Hurstbourne Lane

Rating 3.7
3.7 out of 5 stars
(65 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Hurstbourne Lane

(Displaying 6 out of 65 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Went through drive-thru to order a chicken bacon Cesar salad. Took over 10 minutes to get my order and then when I did, I got home and there was no Cesar dressing.
  • Rating 1.0
    1 out of 5 Stars
    I sat in the drive thru for about 10 minutes with only two cars in front of me that I could see. I watched the other two cars sit there and do nothing before finally ordering and it didn't look like it was because they didn't know what they wanted. When I got to the speaker I sat there with no one acknowledging that I pulled up so I got out of line and went inside. I walked in right behind another lady. We stood at the counter for a solid 10 minutes before someone acknowledged us. There was an old man walking around cleaning the tables. The guy in the kitchen had two different windows through which he could see us and he made no effort to help or tell someone to help us. A different person came from kitchen wearing a drive thru headset. He went to the refrigerator under the counter, got two bowls of salad, with his thumb in the bowl, and went back to the drive thru without saying a word. Finally a girl came out of nowhere. I think she was cleaning the bathroom. She disappeared into another room for a couple of minutes then came out. She took her gloves off, wiped her hands on her pants and took our orders. I only asked for bread sticks. She got them herself. She took the bag for them and stuck her hand in to open it all the way. I was so frustrated at that point I just took it and left because I wasn't sure I could ask her to wash her hands first without being incredibly rude. I haven't been to a fazolis in 5 years. I've never been to that location. It was terrible. I'm kinda afraid to eat the bread sticks but I'll feel bad for wasting food so I don't know what I'm going to do. Something needs to be addressed. I worked in fast food places from age 16-24 while I was in school so I know sometimes it gets busy and things happen but there is no excuse for how things were going there this evening.
  • Rating 5.0
    5 out of 5 Stars
    I had to come here to talk about the AMAZING service we received tonight. I showed up with my family for my son’s 2 year old birthday celebration. I saw there was a party room and asked Joy if there was any way we could use the party room even though it was totally a last minute request. She said yes and we were thrilled. From that first interaction on the entire staff at this location was fantastic. They brought our group of 12 breadsticks, were so incredibly kind and attentive, brought my kids cookies and even provided us with paper plates for the cookie cake I brought. I just can’t say enough great things about Joy and the rest of the crew working. Please please please give them praise for the awesome work tonight. We will most definitely be back to this location soon!
  • Rating 1.0
    1 out of 5 Stars
    I went to this location twice within a week. The wait time on both occasions, was ridiculously long. The first visit was eat in, and we were still waiting for our food, 47 minutes after ordering. The second was an attempt to use the drive thru, but we sat in the line for over 15 minutes, behind 3 other cars, and the line did not move.

    We like the food, but we went down the street to Panda.

    If you don't improve the service at this location, it won't survive, and we would hate to see that happen.
  • Rating 5.0
    5 out of 5 Stars
    Excellent customer service, even though I could tell they were short-staffed they were working together and were positive and friendly great great staff especially want to say how good Joy is on your front counter, she's excellent
  • Rating 1.0
    1 out of 5 Stars
    It took 48 minutes to get a take-out primo submarine sandwich. The drive-thru was backed up with cars, so we went inside (8/1/19). Entered the store at 8pm & order was taken at 8:11pm & food was finally ready at 8:48pm. While the staff was nice, they obviously did not have enough help. Recently, during another attempt to get food we waited in the drive-thru line for over 30 minutes.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Louisville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 423-1777 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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