Fazoli's Madisonville

Rating 3.3
3.3 out of 5 stars
(50 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$6.99 Whole Pizza - All Day
$0.99 Kids Meals with Adult Entree Purchase - All Day
$4 Senior Meal - All Day
$4 Off Family Meals - All Day
$5 Lunch everyday until 4pm

Recent Guest Reviews for Fazoli's Madisonville

(Displaying 6 out of 50 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I ordered a meatball sub to go and when I opened it there was NO sauce on the meatballs or bread. None! I would gladly ordered something else if I had been warned.
  • Rating 2.0
    2 out of 5 Stars
    We did not have a good experience. We came in to order. We waited 8 minutes at the register. There was a lady at the register. She was talking on a cell phone and laughing. She completely ignored. She did not acknowledge us. She did not say she would be with us in a minute. We were ignored. We were getting ready to leave when a young man from the back came and took our order. He must have been working the drive-in too since he placed them on hold to assist us. On our ticket it says Brayden G was the employee. There were six people behind us waiting to be served. He was the one who cared about the customers. But to be ignored, and for an employee to be laughing on a cell phone while people are waiting, that is terrible service. No matter how the food tastes, that is what is remembered.
  • Rating 1.0
    1 out of 5 Stars
    I could fuss about pricing, but that isn't the responsibility of the staff at our location. Breadsticks were hard and my fettuccine had a big piece of plastic film in it. I bit into it before I realized it was there. I have pictures to prove it and just imagine if a child had gotten this in their meal and choked. At what point in the food making process does an employee mistakenly put a piece of plastic film in that is literally 1/4 the size of the lid? I have had poor experiences in the past also, but these things all happened just today. Something is wrong at our Madisonville location and it needs to be fixed.
  • Rating 5.0
    5 out of 5 Stars
    Customer service was amazing. I never rate a restaurant, if I enjoy the experience I’ll tell the manager in person. Today I did, and now I’m here,all because a very hard worker Broanna made the experience great! Great work ethic, always on the move and a wonderful working attitude with a great smile! This is what I wish every place had, a wonderful employee!
  • Rating 1.0
    1 out of 5 Stars
    They charge 50 cents “EXTRA” for the strawberries that come on the New York “strawberry” cheesecake!!! It’s not about the 50 cents, but I have never been charged extra unless I ordered extra strawberries! Called other Fazoli’s and ,,Not ONE,, other than Madisonville, Kentucky charges extra!!! The other restaurants said “no, it comes with it but you can have it left off” ,,, smh!!!
  • Rating 1.0
    1 out of 5 Stars
    I went on my lunch today & ordered the Parmesan chicken lasagna with side order of spaghetti. When I get back toy office to eat the chicken was cold! Not even close to warm while the spaghetti was warm. I called the manager but no one answered so I left a message to return my call. No return call. Very bad customer service & there is no way they cooked the lasagna fresh.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Madisonville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (270) 844-2338 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible
  • Online Takeout Ordering
  • Loyalty App / Rewards Program

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