Fazoli's Madisonville

Rating 3.2
3.2 out of 5 stars
(53 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$6.99 Whole Pizza - All Day
$0.99 Kids Meals with Adult Entree Purchase - All Day
$4 Senior Meal - All Day
$4 Off Family Meals - All Day
$5 Lunch everyday until 4pm

Recent Guest Reviews for Fazoli's Madisonville

(Displaying 6 out of 53 reviews)
  • Rating 1.0
    1 out of 5 Stars
    This store has the worst service!! Its no wonder the place doesnt get any business!! My order was wrong and the staff is to young to run a business!!
  • Rating 1.0
    1 out of 5 Stars
    Just want to tell you how this place is being managed: I live in Hopkinsville, KY and my mother and father often drive to Southern Illinois to visit family. Often, they'll call me to ask if I want anything while they're passing thru either Evansville or Madisonville on the way back home. A month or so ago, I asked for baked ziti - got home, it was a triple sampler. Not what I wanted, but not really a big deal.
    Late this evening (July 19), they called and asked if I would like anything (they do love stopping there!) and I said Spaghetti and Meatballs. They ordered that and ordered 2 baked ziti with marinara sauce (they are both vegetarian). When they got home, I had baked spaghetti, NOT what I ordered again - and they had ziti with meat sauce. They threw it out - will not eat meat.
    I called and asked to speak to the manager - not sure if the girl I spoke to really was the manager (her name was Alize) but she did offer to give them a free meal when they went back thru Madisonville....they're not there but one time every 2 months.
    The orders are continuously wrong. Dad said he won't go back to that location again and wants me to put up a Yelp review about it. I thought I should contact you guys first.

    Thank you for your reading of this, I apologize for the length.
  • Rating 2.0
    2 out of 5 Stars
    Ordered salad w take out meal. Home and salad is marked w use by 6-14 end of day. It is 6-16 and salad should have been used 2 days ago. Soggy and brown. Very disappointed.
  • Rating 1.0
    1 out of 5 Stars
    I ordered a meatball sub to go and when I opened it there was NO sauce on the meatballs or bread. None! I would gladly ordered something else if I had been warned.
  • Rating 2.0
    2 out of 5 Stars
    We did not have a good experience. We came in to order. We waited 8 minutes at the register. There was a lady at the register. She was talking on a cell phone and laughing. She completely ignored. She did not acknowledge us. She did not say she would be with us in a minute. We were ignored. We were getting ready to leave when a young man from the back came and took our order. He must have been working the drive-in too since he placed them on hold to assist us. On our ticket it says Brayden G was the employee. There were six people behind us waiting to be served. He was the one who cared about the customers. But to be ignored, and for an employee to be laughing on a cell phone while people are waiting, that is terrible service. No matter how the food tastes, that is what is remembered.
  • Rating 1.0
    1 out of 5 Stars
    I could fuss about pricing, but that isn't the responsibility of the staff at our location. Breadsticks were hard and my fettuccine had a big piece of plastic film in it. I bit into it before I realized it was there. I have pictures to prove it and just imagine if a child had gotten this in their meal and choked. At what point in the food making process does an employee mistakenly put a piece of plastic film in that is literally 1/4 the size of the lid? I have had poor experiences in the past also, but these things all happened just today. Something is wrong at our Madisonville location and it needs to be fixed.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Madisonville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (270) 844-2338 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible
  • Online Takeout Ordering
  • Loyalty App / Rewards Program

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