Fazoli's Nicholasville

Rating 3.7
3.7 out of 5 stars
(40 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

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Recent Guest Reviews for Fazoli's Nicholasville

(Displaying 6 out of 40 reviews)
  • Rating 5.0
    5 out of 5 Stars
    We arrived at the restaurant around 5:30 on 5/15 and a large crowd entered right after us. Our cashier was very kind and helpful as our kids ordered; after we sat down there was a girl running from table to table trying to keep up with the rush and apologizing for any wait. She was incredible and never stopped running, the crew at this restaurant is excellent!
  • Rating 1.0
    1 out of 5 Stars
    Every time I try to call ahead to place an order for a pizza, no one will answer the phone. Then I have to go there and wait forever for the pizza. Not sure why they won't answer the phone. When I went last night I asked about it and the worker said he had no idea what the number was for the store and that was all he said. Frustrating when I can't order ahead.
  • Rating 1.0
    1 out of 5 Stars
    Horrible stood at the register for 5 mins after cook in back told other coworker “theirs people up front.” Then after finally placing out order it took about 20 mins for a plate of alfredo, slice of pizza, and 5 COLD baked meatballs, on top of that another 10-15 mins to get my white peach Italian ice. We only got 2 bread sticks with our food and didn’t see no one after. My boyfriend had to go up to the register and wait for some one to ask for some more bread sticks. The I’m assuming “manager” (if you can call her that) was rude with employs and customers. Doubt we will be coming back. The people sitting at another table also had to wait forever for food and go up front and ask for more bread sticks. This is the worst customer service I’ve ever experienced.... highly doubt we will ever go to a fazolis again.
  • Rating 2.0
    2 out of 5 Stars
    Horrible service. i usually use the online ordering but my order is always wrong. Usually the salad is missing or the cups are missing. So today I went into the store to place our order. There was only 3 employees at 12:50 on a Wednesday. There was a girl on drive thru, a girl running the register and a manager on the food. I waited forever for them to fix our food. The manager asked the girl at the register more than once what I was waiting for. My order time was 12:59 and I walked out of the store at 1:20 but I had to go back in to have them fix a mistake again! I love fazoli's but hate the service. Today was a train wreck.
  • Rating 1.0
    1 out of 5 Stars
    Horrible experience. Waited in the drive thru line for 40 minutes. The person taking the orders was slow and didnt say thank you or anything in the end. Pretty much threw the bags of food out the window. The wait was ridiculously slow.
  • Rating 3.0
    3 out of 5 Stars
    I ordered the new item you are offering. Pasta with spinach, shrimp, Panko breadcrumbs, etc. it was a to go order. After getting home I received the plain one. I tried ordering this at a different Fazoli’s and got the plain pasta again. I’m thinking I need to go in to order but this defeats the convenience of ordering from the car. I also want you to know I really like your app and your reward points. Thank you.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Nicholasville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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