Fazoli's Shepherdsville

Rating 3.5
3.5 out of 5 stars
(18 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch
Choose Two half portion menu items and a drink until 4pm.
Monday: Pasta Your Way Special
$3.99 Pasta Your Way
Tuesday: $0.99 Kids Meals
Available 5pm - 8pm with purchase of any adult entrée.
Wednesday: $4 Senior Deal
Offer valid with card, add a small drink for just $1.
Thursday: $4 Off Family Meals
Family meals include family salad and 8 breadsticks.

Recent Guest Reviews for Fazoli's Shepherdsville

(Displaying 6 out of 18 reviews)
  • Rating 2.0
    2 out of 5 Stars
    I totally understood that they were short staffed and the staff did a great job of explaining and trying to do the best they could but completely disappointed when we got home to our family meal to realize that the salad was slimey and lettuce was brown. Definitely not edible.
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service. EXTREMELY SLOW. After waiting ten minute in line behind a party of one, we placed our order. After that, 21 minutes passed. I returned to the counter to ask about how much longer it would be, as we were attempting to eat and get back on the road after a dance competition. The woman behind the counter said that they would start working on the order. Ten minutes later, the food finally arrived. We will not be back.
  • Rating 1.0
    1 out of 5 Stars
    The place was dirty, the ice machine did not work,they had ice in a container, where everyone was handling the ice scope and placing it back in the ice. There was water all over the floor by the coke machine. My lasagna was not hot. We were the last customers to leave, there had been 4 tables of customers. Not one person came out to clean. I felt ill afterwards. I wanted to say something while I was there but I just wanted to get out of there. My friend and I used to go all the time but have not been in several months. This was the worst experience ever.
  • Rating 2.0
    2 out of 5 Stars
    the food was okay, but the restaurant was dirty!! many, many tables needed to be cleaned and emptied from previous guests, no one returned to ask us if we wanted more breadsticks....several employees were outside smoking instead of tending to their business. Fazoli's is always a favorite treat when traveling and I was disappointed with this stop.
  • Rating 1.0
    1 out of 5 Stars
    We dined at this Fazolis for lunch on January 2nd. It was a tad concerning what happened during our time. First off, we walked in and it took some time for someone to even appear to take our order. We were not under any time constraint, so we were not bothered. We placed our order then went to go sit down. As soon as we walked into the dining area, it looked atrocious. There were plates piled up all over the garbage areas. There were people who had eaten earlier and clearly given up trying to bring their plates to the trash area because it was that full. If we would have seen this earlier, I am not sure we would have stayed. Then, we went to fill up our drinks, grab napkins, and silverware. Turns out, there was no silverware. There were 3 packets left of to go silverware, so we used that. I was unsure if I would be able to find someone to even get actual silverware or fill up the togo packets. We got our food and it was good. No complaints on the food. However, during our meal, a girl who was dining there decided to throw up 3 tables over from us. Yes, that can ruin a meal, but we were trying not to think about it. It looked as though the people dining with her went to go find an employee, but couldn't. Again, no one was around. So, they took it upon themselves to clean it up. They used napkins, but also discovered the soap bucket and rag sitting out by the garbage that is used to clean tables. The customer cleaning the puke off the table and seat kept dipping the same rag in and out of the bucket dirtying it with the puke. She then put the bucket back up with the rag and left. Not telling anyone as again no one was around. I am not sure if the employees every found out what had happened, but it is very concerning if they went and used that bucket and rag to clean any tables or places customers go. I just felt that it was important to get this information across. It is unfortunately a visit that will be hard to forget due to the circumstances. We do love Fazolis food, but this whole environment was very, very concerning. Thank you for listening.
  • Rating 1.0
    1 out of 5 Stars
    The evening dining experience at this location is falling apart. Third time in a row in three weeks, NO CLEAN FORKS!!! Tonight I was the only customer. All employees except cook were eating. Trash on floor. Tables dirty. Wet floor signs scattered throughout. Not to mention my ultimate spaghetti tasted a bit old.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Shepherdsville, KY. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (502) 543-4058 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible
  • Online Takeout Ordering
  • Loyalty App

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