Fazoli's Jackson

Rating 4.3
4.3 out of 5 stars
(111 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$6.99 Whole Pizza - All Day
$0.99 Kids Meals with Adult Entree Purchase - All Day
$4 Senior Meal - All Day
$4 Off Family Meals - All Day
$5 Lunch Everyday until 4pm

Recent Guest Reviews for Fazoli's Jackson

(Displaying 6 out of 111 reviews)
  • Rating 3.0
    3 out of 5 Stars
    Wonderful cuteous staff.
    Ive always been happy with the food I've gotten at many of your locations. Unfortunately not the case today. Ordered penne creamy basil chiicken. Didn't have much flavor and the chicken was very tough, took a lot of chewing. I took it to go so it was too inconvient to take it back.
  • Rating 1.0
    1 out of 5 Stars
    The choice of music playing through out the restaurant was appalling. When did it become ok for public places to force the customers to listen to the music chosen by a select few employees instead of dinner music that is comfortable for all audiences and age groups. I won't be back.
  • Rating 2.0
    2 out of 5 Stars
    I don't understand or agree with not taking phone orders and directing people to the website. That frustration was compounded when the website was not working and the restaurant stopped answering the phone. I did end up getting through after about the fifth time I called in 10 minutes. That idea still needs some work.
  • Rating 5.0
    5 out of 5 Stars
    We had our ordered delivered. Wonderful service and great food. It was for our end of the year Teachers/Staff Luncheon at Northwest High School. Teachers are picky and I got nothing but raves, so thank you ever so much for the great meal!!! And the great delivery service!!!
  • Rating 4.0
    4 out of 5 Stars
    This is not specific to the Jackson location. I've been in Lansing stores and just returned from Florida. Your food is really great and in particular your new Baked Shrimp disk is really good but there are two really dumb things I see at your restaurants. First, the 24" monitor behind the register where you show new dishes, etc., takes a long time to cycle through all the choices. And if you miss one, you wait for it to go around again. This is both frustrating and slow, especially when everyone does it while ordering. Put a camera up and watch people order: they look at the menu while they're ordering. With a monitor this means a long wait so they can see everything. Low tech paper is much better. Just use a regular menu please.

    Second, you tend to have only one fancy Coke multiple drink machine per store and there is *always* a line at it. By contrast, Five Guys has two to four machines, and their restaurants are smaller than yours.

  • Rating 1.0
    1 out of 5 Stars
    I had a complaint about the fact that you took the poppy seed salad dressing away and asked to talk to the manager. (A>J.)He was suppose to call me at my home. He never called and I could not express my complaint. This is the second time your company has taken a prefered salad dressing off the menu. The other time it was cherry vinegrette. When you wouldn't bring it back, I refused to go to Fazolis for 3 years. When I finally came back and tried poppy seed dressing I decided to start coming back. After a few visits you took that away. Also, on one of my last visits I was told you were out of it so I came once more and that time was told you weren't stocking it anymore. So It will be a cold day in hell before I come back. How much trouble is it to have a supply of prefered dressings on hand. Also, there is a sign listing dressings to choose from and poppyseed is on the top of the list. It is deceptive to have it posted and not have it. I would have left if I'd been told you don't have it any more. I,also, think your manager ought to do his job and return calls so customers can voice their complaints.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Jackson, MI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (517) 796-1974 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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