Fazoli's Jackson

Rating 4.4
4.4 out of 5 stars
(107 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$6.99 Whole Pizza - All Day
$0.99 Kids Meals with Adult Entree Purchase - All Day
$4 Senior Meal - All Day
$4 Off Family Meals - All Day
$5 Lunch Everyday until 4pm

Recent Guest Reviews for Fazoli's Jackson

(Displaying 6 out of 107 reviews)
  • Rating 4.0
    4 out of 5 Stars
    This is not specific to the Jackson location. I've been in Lansing stores and just returned from Florida. Your food is really great and in particular your new Baked Shrimp disk is really good but there are two really dumb things I see at your restaurants. First, the 24" monitor behind the register where you show new dishes, etc., takes a long time to cycle through all the choices. And if you miss one, you wait for it to go around again. This is both frustrating and slow, especially when everyone does it while ordering. Put a camera up and watch people order: they look at the menu while they're ordering. With a monitor this means a long wait so they can see everything. Low tech paper is much better. Just use a regular menu please.

    Second, you tend to have only one fancy Coke multiple drink machine per store and there is *always* a line at it. By contrast, Five Guys has two to four machines, and their restaurants are smaller than yours.

  • Rating 1.0
    1 out of 5 Stars
    I had a complaint about the fact that you took the poppy seed salad dressing away and asked to talk to the manager. (A>J.)He was suppose to call me at my home. He never called and I could not express my complaint. This is the second time your company has taken a prefered salad dressing off the menu. The other time it was cherry vinegrette. When you wouldn't bring it back, I refused to go to Fazolis for 3 years. When I finally came back and tried poppy seed dressing I decided to start coming back. After a few visits you took that away. Also, on one of my last visits I was told you were out of it so I came once more and that time was told you weren't stocking it anymore. So It will be a cold day in hell before I come back. How much trouble is it to have a supply of prefered dressings on hand. Also, there is a sign listing dressings to choose from and poppyseed is on the top of the list. It is deceptive to have it posted and not have it. I would have left if I'd been told you don't have it any more. I,also, think your manager ought to do his job and return calls so customers can voice their complaints.
  • Rating 3.0
    3 out of 5 Stars
    Great customer service overall. The food is good and the people are friendly. The only reason it's not hire is that when I had my window down to pay the money and receive the food one of the employees on break was vaping upwind. So I got quite a bit of the sickeningly sweet mist in my car and on myself in the process.
  • Rating 3.0
    3 out of 5 Stars
    Check your order before you leave. What they say is in your bag probably isn't. It works well for them. You pay for things you never get. But that's your fault for not catching their mistake.
  • Rating 5.0
    5 out of 5 Stars
    This location has consistent, EXCELLENT service, whether it is eat in, or drive thru. One night, we ate in, and the drive thru was busy, delaying our meal. They came around with bread sticks, telling us it would be out soon... and everything ran smoothly with everyone getting along. Tonight we went through the drive thru, and the gal came out to the car (in the cold and snow) to make sure I was okay with there being meat in the lasagna. These guys are doing it right... and they’re doing a great job. P.S. I really think you should bring back the cheese lasagna. ☺️
  • Rating 4.0
    4 out of 5 Stars
    I am pleased that the online take out is easy to use. I order from work and pick up on the way home.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Jackson, MI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (517) 796-1974 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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