10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM
Recent Guest Reviews for Fazoli's Jackson
Rating 4.24.2 out of 5 stars
(Based on 125 reviews)
- Rating 2.02 out of 5 StarsJan 30, 2020Waited to order for almost 5 minutes with nobody in line ahead of me and 6 employees behind the counter. One was eating breadsticks in plain view and looking at me stand and wait, 2 were cooks, another was reading some sign on the wall, a third just kept walking around, and the last was running food, filling breadsticks, and doing other things. This is the one who finally helped me (and was the only one actively working or trying.. her name was raven) after ordering I sat to eat and was never offered more breadsticks.Adam H.
- Rating 1.01 out of 5 StarsJan 14, 2020We ordered 3 meals and 1 of the meals was supposed to be a Baked Spaghetti and we received a Baked Lasagana instead. Also,we should have received 2 breadsticks for each meal but didn't. We did receive the 6 extra breadsticks we paid for. Usually have no issues but tonight we did.Angela F.
- Rating 5.05 out of 5 StarsJan 03, 2020Your employee, Siera C, provided fantastic customer service to our family on New Year's day. She was not only very helpful but had a great sense of humor which made our long drive better! In addition to greeting us at the door and taking our order, she followed up with during our meal and brought us to go containers and more bread sticks. She did a great job!Gary S.
- Rating 1.01 out of 5 StarsDec 29, 2019Cashier was extremely rude and disrespectful. Aside from that, this location got rid of their coke freestyle which seems like a poor choice. Very disappointed.Jon F.
- Rating 5.05 out of 5 StarsDec 06, 2019Every time we come here the people are SO awesome, tonight was no exception. The staff here is really great and we appreciate it!Corey A
- Rating 5.05 out of 5 StarsOct 19, 2019This restaurant had the best customer service I have had at any restaurant in a long time. AJ the assistant manager was absolutely awesome. The service was quick and our order was perfect. Thank you!Samantha W.
- Rating 1.01 out of 5 StarsOct 10, 2019Ordered two slices of pepperoni pizza in the drive thru; received a bowl of noodles drizzled with marinara sauce.Kyle V
- Rating 1.01 out of 5 StarsOct 01, 2019Ask for sampler, with no meat. I got a meatball in it. Not happy.Tammy r
- Rating 5.05 out of 5 StarsSep 29, 2019I MUST SAY I'VE BEEN GOING AT THIS LOCATION FOR 5 YEARS AT LEAST AND THE SERVICE HAS ALWAYS BEEN GREAT... IT TAKES AT LEAST A HALF HOUR TO GET THERE AS I LIVE A FEW TOWNS AWAY.. BUT AGAIN THE SERVICE IS ALWAYS GOOD... THANK YOULOUIS COLAGIOVANNI
- Rating 5.05 out of 5 StarsSep 02, 2019manager = great customer serviceStephanie Howe
- Rating 1.01 out of 5 StarsAug 02, 2019Worst customer service I've ever experienced. They couldnt locate my order, instead of making it and waiting a little bit, they made me wait 30 mins. My wait included them complaining about customers coming in at 9pm (closed at 11), complaining about working since 6am, and giving everyone dirty looks as they came in. Ended up paying again, but asking for corporates number so i could get a refund on my paid order. The cashier literally made up some number, expecting us to walk away and her not to have to deal with it. I called it as i was there and it was a random warranty number. They literally made this experience, which would be my first return Fazolis experience in 6 years as the Traverse City location closed, the absolute worst experience of customer service i have every had. I will never return to Fazolis, especially this one.Leanne n
- Rating 5.05 out of 5 StarsAug 02, 2019The person cleaning up dishes off tables and giving people bread was such a nice young man. I would come here again just to be waited on by him. He is so cheery and shows that he really cares about the costumers. I was at this shop at 6:30 on August 2ndEmily P.
- Rating 1.01 out of 5 StarsAug 01, 2019Been going to Fazoli's for years and this is the first time I was totally disappointed. It was actually the first time, also, that I got the spaghetti with marina sauce. It was a take our order and when I got home , I would of sworn it was a child's portion . The black contain was only about 1/4 filled with spaghetti and sauce. It definitely looked like something was missing.Marcia K.
- Rating 1.01 out of 5 StarsJul 22, 2019Food was good. I called in the Monday special, for 6.99, a cheese and pepperoni. Picked up at drive through, quoted $25 plus for the order. Apparently they didnt ring it up that way, even though it was made a fact through the call in. I was told on pick up that it wasn't rang up right. I know better, I an the one that called the order in and specifically asked what the special was and the price. The manager had attitude, as well as the drive through worker. Not sure of the hustle they were trying to pull, but sorry you two didnt get to split ten bucks. It was obvious the hustle you two were trying to pull. Shame on you both and I hope you both get fired.Jason, D.
- Rating 3.03 out of 5 StarsJul 11, 2019Wonderful cuteous staff.
Ive always been happy with the food I've gotten at many of your locations. Unfortunately not the case today. Ordered penne creamy basil chiicken. Didn't have much flavor and the chicken was very tough, took a lot of chewing. I took it to go so it was too inconvient to take it back.Susan m
- Rating 1.01 out of 5 StarsJul 06, 2019The choice of music playing through out the restaurant was appalling. When did it become ok for public places to force the customers to listen to the music chosen by a select few employees instead of dinner music that is comfortable for all audiences and age groups. I won't be back.Bill j
- Rating 2.02 out of 5 StarsJun 12, 2019I don't understand or agree with not taking phone orders and directing people to the website. That frustration was compounded when the website was not working and the restaurant stopped answering the phone. I did end up getting through after about the fifth time I called in 10 minutes. That idea still needs some work.Kenson W.
- Rating 5.05 out of 5 StarsMay 31, 2019We had our ordered delivered. Wonderful service and great food. It was for our end of the year Teachers/Staff Luncheon at Northwest High School. Teachers are picky and I got nothing but raves, so thank you ever so much for the great meal!!! And the great delivery service!!!Cathy H
- Rating 4.04 out of 5 StarsMay 01, 2019This is not specific to the Jackson location. I've been in Lansing stores and just returned from Florida. Your food is really great and in particular your new Baked Shrimp disk is really good but there are two really dumb things I see at your restaurants. First, the 24" monitor behind the register where you show new dishes, etc., takes a long time to cycle through all the choices. And if you miss one, you wait for it to go around again. This is both frustrating and slow, especially when everyone does it while ordering. Put a camera up and watch people order: they look at the menu while they're ordering. With a monitor this means a long wait so they can see everything. Low tech paper is much better. Just use a regular menu please.
Second, you tend to have only one fancy Coke multiple drink machine per store and there is *always* a line at it. By contrast, Five Guys has two to four machines, and their restaurants are smaller than yours.
- Rating 1.01 out of 5 StarsMar 04, 2019I had a complaint about the fact that you took the poppy seed salad dressing away and asked to talk to the manager. (A>J.)He was suppose to call me at my home. He never called and I could not express my complaint. This is the second time your company has taken a prefered salad dressing off the menu. The other time it was cherry vinegrette. When you wouldn't bring it back, I refused to go to Fazolis for 3 years. When I finally came back and tried poppy seed dressing I decided to start coming back. After a few visits you took that away. Also, on one of my last visits I was told you were out of it so I came once more and that time was told you weren't stocking it anymore. So It will be a cold day in hell before I come back. How much trouble is it to have a supply of prefered dressings on hand. Also, there is a sign listing dressings to choose from and poppyseed is on the top of the list. It is deceptive to have it posted and not have it. I would have left if I'd been told you don't have it any more. I,also, think your manager ought to do his job and return calls so customers can voice their complaints.Judy