Fazoli's Jenison

Rating 3.9
3.9 out of 5 stars
(82 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$7.99 Whole Pizza - All Day
$0.99 Kids Meals with Adult Entree Purchase - 5-8pm
$4 Senior Meal - All Day
$5 Lunch Everyday until 4pm

Recent Guest Reviews for Fazoli's Jenison

(Displaying 6 out of 82 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I have the entertainment app that I already paid for
    The book and have registered for it on line. You guys have an offer to buy one adult entree and get a build your own pasta free. I was in line and ordered and then it says click for offer and when. You do it takes you to a fazolis website to fill out a ton of info and once you fill it all out and submit it all is does is clear the fields and make you start over. I did this three times but with people behind us I didn’t want to hold any one up any longer so we paid full price. Seems like it’s always something with your offers to get customers in there and then we get screwed over. Please I thought when you dine in you were offered more breadsticks and not once. Plus the air was broken!!
  • Rating 1.0
    1 out of 5 Stars
    My family has been going 1 time per week for 2years. The other day I ordered Fettuccine Alfredo, as I always do. It was so "dry" this time I asked the skinny young little blond gil if I could get some xtra sauce. She said that will be 50 cents. I showed her how dry my pasta was, She didn't care one bit. I told her we are regulars and this isn't normal..she stuck to her guns. I could not eat it that way and left it, I also told her my family of 4 would no longer come again..she acted like "so what". You lost a regular family over the stupidity of this employee. I left our whole order on the table with a msg That because of this we will no longer come here. BTW the bathrooms at this place are ALWAYS filthy. Mirror never cleaned, sink and counter always a mess. I suggest a surprise visit to this place w/o them knowing it..it would be a eye opener for your co.
  • Rating 3.0
    3 out of 5 Stars
    been a fan for years however someone needs to check on this location. Dirty tables and condiment area. trash in parking lot, doors were dirty the kid at the counter had on dirty close. the place should have been cleaner it is apparent that it is in need of some TLC or real management.
  • Rating 1.0
    1 out of 5 Stars
    I’ve eaten several times at this location. The last time my meatball davinci sub was soggy and looked like it had been dropped. Customer service was poor. Young man at the window was short and borderline rude.
  • Rating 1.0
    1 out of 5 Stars
    Walked in at 938pm, store closes at 10. We were asked for here or to go, we planned on sitting to eat as a family so said for here. The cashier said well we close in 20 minutes...I asked how long to make our order, she responded 15 minutes, with an attitude. You could tell she did NOT want us to stay and eat because then she wouldn't be out of work on time. We had already waited 8-10 minutes to even order our food, kids had already picked out what they wanted and after we decided to go elsewhere we were not even offered any type of apology. Very disgusted with the way we were treated, I have deleted my rewards app and will never eat at this fazolis location ever again, once was a favorite weekly family outing.
  • Rating 1.0
    1 out of 5 Stars
    Terrible service. Super slow. Chicken wasn’t cooked all the way through.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Jenison, MI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (616) 667-9030 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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