Fazoli's Kalamazoo

Rating 3.7
3.7 out of 5 stars
(50 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$7.99 Whole Pizza - All Day
$0.99 Kids Meals with Adult Entree Purchase - 5-8pm
$4 Senior Meal - All Day
$5 Lunch Everyday until 4pm

Recent Guest Reviews for Fazoli's Kalamazoo

(Displaying 6 out of 50 reviews)
  • Rating 1.0
    1 out of 5 Stars
    4 people brought back food that was wrong while I waited in line for over 15 minutes. The workers were very rude. I come to this location once a week and have never had an experience this bad here.
  • Rating 1.0
    1 out of 5 Stars
    Very bad customer service. Two employee's and 1 manager was very rude over handling a simple situation. I got a lot of strong attitude and rudeness. My order started in the drive through. I asked for there to be some small modifications. Order went through and I got my food. I checked it like I always do because I live 20 minutes away. I seen very large flat pieces on my pasta and I had never seen them before. I have been going to Fazoli's for 10+ years. When I was checking the food, my alfredo sauce spilled open. Not a big deal. So, I went in with my food, I Calmly stood there and waited my turn. One of the employee's very rudely said "What's wrong?" No smile, no act of concern. Just attitude. I said..."Is there a manager available?" I was told the manager was out and not there. So, another employee looked over the food..."That's just cheese". I said "Oh ok, I had just never seen it like that before." Then I calmly asked for a new side of Alfredo sauce. Then this employee very rudely, with high pitched attitude said: "Next time you want an alfredo sauce replaced, bring it in" As she was walking away very rudely. There was nothing friendly about the entire ordeal. While the one employee walked away, 3 other employee's walked over to her, and they were talking loadly about my dissatisfaction, right in front of me. I was in the restaurant business for many years when I was in my teens/young 20's. You should always greet a costumer with respect from start to finish. I was not being difficult. A simple solution would have been:
    "Mam, may I help you today"
    "Oh this is just cheese, this is normal"
    I will go ahead and replace that spilled alfredo sauce for you". OR "Mam, that new alfredo sauce I need you to pay for it."
    "Have a wonderful day, and please visit Fazoli's again!"

    ... Nothing was pleasant about my visit today. It was rude behavior from start to finish. Then when I called to complain, the same employee answered the phone..."Is this that blonde that ordered the 2 samplers?" Nothing of this was right. The food was excellent, the customer service is why I will never visit this location again. I called also the Battle Creek, MI location and they told me this should have been dealt with much differently. I am not a hard customer to deal with. But when I am getting disrespected, attitude, rude behavior I do not return to those restaurants. My daughter and I could have easily drove back by our house, and went to an applebee's restaurant that's 5 minutes from my house. But my daughter asked for Fazoli's. She loves the icey's there, the strawberry cheesecakes. But to be treated the way we were, we will never give that location our business again.
  • Rating 3.0
    3 out of 5 Stars
    Catered event and did not receive what I ordered. Fettucine did not have sauce on it. Was given wrong order instructions. Bought too much.
  • Rating 2.0
    2 out of 5 Stars
    Normally I have a great experience at this location, fast service no issues. However, yesterday, 4/09/19, I went in and tried to order the new Parmesan Crusted Alfredo Bake. Even though it shows online, I was told this item was not available yet. It would be available on the 10th. I don't know if it is available today or not. I was very disappointed. If you are going to show an item online, it needs to be available in store. I also felt the cashier could have handled it better. I will continue to visit Fazoli's in the future, but I am very disappointed with this situation and the way it was handled.
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service. We waited over 25 minutes for our food. There was only one person working front and drive thru. They let a huge line form at the front before helping us, never greeted us and never apologized. My spaghetti was cold when it came out.
  • Rating 5.0
    5 out of 5 Stars
    Great, friendly service. Yummy food. Highly recommend.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Kalamazoo, MI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (269) 553-1991 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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