Fazoli's Muskegon

Rating 3.8
3.8 out of 5 stars
(51 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM

Deals + Specials

$7.99 Whole Pizza - All Day
$0.99 Kids Meals with Adult Entree Purchase - 5-8pm
$4 Senior Meal - All Day
$5 Lunch Everyday until 4pm

Recent Guest Reviews for Fazoli's Muskegon

(Displaying 6 out of 51 reviews)
  • Rating 1.0
    1 out of 5 Stars
    My husband and I grabbed food on my way to a concert. My sandwich had hair in it so we did not eat any of the food. I called the store and notified them of the problem. I brought in the receipt only to be treated in a very unkind way. 5 TRIPS to the store later only one sandwich was replaced along with a speech. I chose to let my complaints do the arguing because I have no energy. I just wanted a sandwich with no hair. It should not be this hard.
  • Rating 1.0
    1 out of 5 Stars
    My experience there today was absolutely horrible!! While trying to order, the gentleman waiting on me turns around and walks away from the register. I have to wait for him to return before I could order and then while ordering her was having a conversation with his coworker that was standing next to him. Was handed my glass and then continued having his conversation. When my food finally came up, I was told there were no bread sticks, but they would bring me some when they came up, which was fine.
    As I'm eating, the gentleman that was took my order, came up to my table to ask me if I was finished using the Parmesan cheese and red pepper. Before I could give him an answer he had already picked them up and was walking away from my table.
    I finally got some bread sticks after I asked for them again, by the time I got them my spaghetti was gone.
    Overall, the customer service sucked!!

    Word of advice Damein Z., focus on your customer when you are waiting on them. Always wait for an answer before walking away.
    It will be a LONG time, if ever, before I return.
  • Rating 3.0
    3 out of 5 Stars
    I was very disappointed this time. I eat here probably 3 times per month. I ordered my usual, double pepperoni pizza lunch special. Heard cook tell another person she’s only putting one slice in because they had one sitting here already. So one slice was delicious and hot, the other warm kinda, with butter slathered on the crust to soften it up. Greasy and ick.
  • Rating 1.0
    1 out of 5 Stars
    Staff was poorly trained, didn't know their own menu, or basic ordering procedure. No breadsticks were given when I received my meal. I was told they would bring them out when ready. I finished my meal and went up to ask for breadsticks which I still had not receieved and was told no bread was in the oven. I went in at noon - lunch time - and dont understand why for 30 minutes (the time it took me to eat my food) no breadsticks were being made. Staff had little to say and offered no apology for the incomplete meal. Very dissapointed with todays visit.
  • Rating 1.0
    1 out of 5 Stars
    I am so disappointed with this place. My family and I drove around trying to find a sit down restaurant on a Saturday night. Before ordering, we asked what time they were open until, and they said “10pm” I looked at my phone and it was 9:23. So we went ahead and ordered. I then hear a young lady in the back say “ugghhh it’s a big family too!” I then said to the cashier “We can leave if you like?” He stated “No, please take your time.” This really upset me. The food is always good here, but service??? I’m sorry we interrupted your evening.
  • Rating 2.0
    2 out of 5 Stars
    Good customer service. But I had rotten, black tomatoes on my house side salad. Also, I had asked for croutons for my salad, and she said she'd put them in my bag. When she brought my food, I asked again if the croutons were I. The bag and she said yes. I didn't have croutons when I got home. My fettuccini Alfredo was cold.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Muskegon, MI. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and ​Primo ​Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!

We also offer catering Anytime. Anywhere. Any Occasion. Call (231) 737-6448 to place your order!
Restaurant Amenities
  • Catering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Deals
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Handicap Accessible

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