Fazoli's Rochester

Rating 1.5
1.5 out of 5 stars
(86 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Rochester

(Displaying 6 out of 86 reviews)
  • Rating 1.0
    1 out of 5 Stars
    Terrible if you can call it that customer service. No stars to give and if could would be negative below no stars.
  • Rating 3.0
    3 out of 5 Stars
    Normally the food is excellent. But last night my parents and I ordered our food and when we got it, it was lukewarm and it wasn't very busy.
  • Rating 1.0
    1 out of 5 Stars
    Worst my family and I have ever had. No food after 30 minutes. Place was a mess trash cans overflowing no ice in machines. Went to counter to see where our food was and got no response. Other people in restuarant also experienced the same treatment. I finally went to counter and got my money for meal, which never came, back. Manager walked out for back after a wait and refunded our money, but never said a word of apology for their poor service
    The restaurant was not even busy that is the real problem here just very poor staff with no desire to do their jobs. This was on Aug. 30,2019
  • Rating 1.0
    1 out of 5 Stars
    Service was poor. Cashier seemed to have no idea what he wa doing. We ordered 2eald. He charged is for one. We caught it and he had to start all over.
    Halfway through eating, my son asked for more bread sticks. He was told more were being made and the server would bring us more when they were rrady. We sat there for 20 minutes waiting while everybody else there was served it wasn't very busy.
    Very tempted not to go back. Nothing like feeling invisible in a restaurant.
  • Rating 1.0
    1 out of 5 Stars
    Waited 30 mins for our food... came out cold. Breadsticks were smooshed and cold as well forks had stuck on food on them. Would give it negative stars if at all possible. Only positive was the lobby was very clean.
  • Rating 1.0
    1 out of 5 Stars
    I've eaten at this location several times when I'm in Rochester. Normally it's good.
    When I was there on 8-18-19 at 8:04 pm it was absolutely horrendous. The dining room was filthy, finally cleaned or own table to sit at. The girl at the counter looked like she hadn't washed her shirt in a month. She was hacking and coughing as she brought out the food. Nobody ever brought out breadsticks. There were only maybe 8-10 other customers in the store. If we weren't tired from driving in that day, I would have sent the food back and gone somewhere else. I hope this isn't the new normal for this store.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Rochester, MN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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