Fazoli's Rochester

Rating 1.5
1.5 out of 5 stars
(72 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Rochester

(Displaying 6 out of 72 reviews)
  • Rating 5.0
    5 out of 5 Stars
    As soon as I walked in to the fazoli's in Rochester, Christian greeted me with enthusiasm. This is my first time dining at a fazoli's he broke down the entire menu and let me know exactly what I should get. He really deserves some sort of recognition. Keep up the good work Christian!
  • Rating 2.0
    2 out of 5 Stars
    The e food was good. The service was not. I had to ask for a clean fork. I was given a cold wet fork. The server only spoke to me when he brought my food. Nobody ever came back to check anything and no unlimited bread sticks. There were workers in the food preparation area with long hair and no hair net. Is that allowed? Also the men's bathroom looked clean but smelled like urine. I have been happy with fazolis in the past but very dissatisfied today.
  • Rating 1.0
    1 out of 5 Stars
    Stopped to eat at this location on the way back from Minneapolis on 6/16/19. Waited 15 minutes before a worker decided to take our order. Other workers kept walking past us. A young male worker kept looking at us and said that I would help you but I do not know how to run the cash register. While we were waiting in line, other people left the restaurant because of the long wait. After we finally sat down there was at least an additional 15 minute wait when I went back to the counter and asked about our orders. I asked if we could at least get some breadsticks as we continued to wait. A worker picked up a bag and put some breadsticks in it and then went to the drive through and gave them out. We were in the restaurant for 1 hour. There were many tables that had dirty plates and food sitting on them. When our order finally came out there were no plates to put them on. I said that was because all of the plates were still on the tables. We have enjoyed eating at Fazolis in the past, but this was the worst customer service we have ever had. Others in the restaurant were complaining too.
  • Rating 1.0
    1 out of 5 Stars
    It was awful waited 40m for our food just so it would come out cold! Looked like plenty of staff!
  • Rating 1.0
    1 out of 5 Stars
    I felt that staff at drive thru on 6/16/2019 on Rochester,MN was a little bit inattentive. First it took 15 minutes for my drive thru order to come through.. then they said they have everything in my bag and wanted to know if I paid first before giving my order. Yes, I did pay. Then I get home to see that I'm missing an order and am missing the brownie that was added to go. I thought they have everything but now they are missing my order and am not about to drive another trip for it. We drive to look forward to our orders but to see our orders missing not even worth it anymore. I went to call for follow up but no one was answering. Also just a piece of advice, when on drive thru pls make sure the staffs convo are contained, I can hear the staff cursing around and loud. Just think about if there are kids on the drive thru cars. Sort of say something on nature of work. Thanks. Please next time check the to go orders, we are wasting money for extra orders to notice that we are missing something in them is a RIP off.
  • Rating 1.0
    1 out of 5 Stars
    We have been waiting for over 30 min for our food. Then the food came out one at a time. When you go out to eat, most people want to eat together! The table behind us - Family orders came out in bowls but no plates for the family to dish on. No plates for breadsticks but that's ok cuz breadsticks were few and far between ... might have some for customers if the staff working wasn't eating them all. And 8 staff but very few tables were cleaned off. I'm giving it a 1 star because i have to give it something.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Rochester, MN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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