Fazoli's Rochester

Rating 1.5
1.5 out of 5 stars
(16 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Deals + Specials

Everyday: $5 Lunch

Choose Two half portion menu items and a drink until 4pm.

Monday: Pasta Your Way Special

$3.99 Pasta Your Way

Tuesday: $0.99 Kids Meals

Available 5pm - 8pm with purchase of any adult entrée.

Wednesday: $4 Senior Deal

Offer valid with card, add a small drink for just $1.

Thursday: $4 Off Family Meals

Family meals include family salad and 8 breadsticks.

Recent Guest Reviews for Fazoli's Rochester

(Displaying 6 out of 16 reviews)
  • Rating 1.0
    1 out of 5 Stars
    We waited over 40 minutes for our food. When our food was brought to us, the man bringing it to us was extremely rude! He even went as far as to drop the salad dressing on the table. The food was sitting in the window, not under a warmer. When it came to eating the cold food, we found a hair in it. If I could give this location a negative dart I would.
  • Rating 1.0
    1 out of 5 Stars
    I am missing an entire entree. I ordered fettucine Alfredo and an order of spaghetti with meat sauce. I only received the fettucine Alfredo. I didn’t notice until I was already home.
  • Rating 1.0
    1 out of 5 Stars
    This evening I placed a takeout order online. I placed the order at about 5:45pm and set the pickup time at 6:10pm. When I arrived at Fazoli's the young man checked and said that my food would be ready in about 5 minutes. At 6:30 I asked the young man behind the counter if my food was ready. He said let me ask my manager. He came back and said it would be ready in about 2 minutes. 10 minutes later finally my food gets put up in the pass through window. The manager realizes it was supposed to be to go, not dine in. So she takes the meals and scrapes them into to go containers, bags them up and brings out the sack and says sorry for the wait, I gave you extra breadsticks. I said it's absolutely ridiculous that I had to wait 30 minutes when my food was supposed to be done at 6:10. In a very rude tone She said "if you don't like the service don't come back". When I got home with the food I discovered we had an extra meal we didn't order. So some someone else had a longer wait to their food. What a mess!
  • Rating 1.0
    1 out of 5 Stars
    I waited 26 minutes for my food. There is nothing that excuses this. They were very well staffed. I checked the status of my order after I had been waiting for 18 minutes. The staff member I spoke with said that my order was being prepared right then. After I had been waiting a total of 24 minutes, I checked again. My food finally was almost ready. I checked my order, and realized one of my meals didn’t have enough sauce on it, so I asked for more. The person working in the back preparing the food (manager maybe?) seemed annoyed that I was asking for more, even though I ordered it with extra extra meat sauce. In addition, while I was sitting and waiting for my food, I heard the manager?? loudly yell at all of the employees. I felt that it was super unprofessional.
  • Rating 1.0
    1 out of 5 Stars
    I'm a regular Fazoli's customer, and generally, my experiences at Fazoli's have been very good. Unfortunately, my experience last Friday (12/21/18) was the worst I ever had. I placed my order shortly after 3:00, and it took nearly 20 minutes for me to receive my food. When my food arrived, it was cold. 20 minutes for cold food?! The restaurant was not busy. In addition, the appearance of the reastaurant was not appealing. There were 9 unoccupied tables with dirty dishes that never got cleaned during my visit. There was a pile of spilled spaghetti in the middle of the floor. This also never got cleaned during my visit. I could understand the appearance of the reastaurant, if it had been really busy, but it wasn't busy at all. It almost seemed like the employees were each waiting for another co-worker to step up and clean the mess. My table became dirty table number 10. The combination of a long wait for cold food in a restaurant that resembled the morning after a frat party...made for a pretty miserable experience. The best part of the meal was the soft drink. I wanted to discuss this with the manager, but I had to rush back to work. There appeared to be plenty of staff who could have made a difference, but it never happened. Better luck next time.
  • Rating 1.0
    1 out of 5 Stars
    Terrible customer service....
    Waited 26 minutes for our food; two slices of pizza and chicken carbonara.
    The chicken carbonara was wrong - they brought chicken parmigiano. When I questioned the server, she said it was carbonara and headed back to the kitchen. WRONG !!! I took the chicken parmigiano up to the counter and to wait another 8 minutes...by then my wife was nearly done with her pizza. When the chicken carbonara came is was barely above warm...certainly not hot. We were in the restaurant approx 45 minutes and the staff never came around with bread sticks. At one point we could hear several people in the kitchen yelling at each other.
    We will never go there again! NEVER EVER !!!!

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Rochester, MN. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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