Fazoli's Columbia

Rating 2.9
2.9 out of 5 stars
(28 reviews)
10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 10:00 PM 10:30 AM - 11:00 PM 10:30 AM - 11:00 PM 10:30 AM - 10:00 PM

Recent Guest Reviews for Fazoli's Columbia

(Displaying 6 out of 28 reviews)
  • Rating 1.0
    1 out of 5 Stars
    I called in to place a carry out order. When I arrived they said they didn’t have an order for me. But then the cashier remembered hearing part of my order. He got the manager for me and the manager said no one took my order. (If so, how did the cashier know part of it?) The manager was short, unapologetic and flat out said “do you want to place an order or not?” Another cashier said I should order on line because they don’t prepare call in carry out orders ahead. But they will an on line order. I also asked for fresh breadsticks. However, half of the breadsticks were hard. Another customer heard how the manager treated me and he said “well that was worthless”. The cashier was nicer and more concerned than the manager.
  • Rating 1.0
    1 out of 5 Stars
    It was gross went through the drive thru. The guy didnt wear gloves he wore glasses kept pushing them back on his face he drank from a can on the side if the food area👀where i could see everything clearly. He even graved cheese with his bare fingers. Wiped his hand off on his apron ( omg im so 😷) He Proceeded to make my meal the duo thing put something in portion cups,took the tong wipe it off with a towel that he wiped his hands with it all spelled FOOD BORNE ILLNESS I WAS REALLY SAD. I think they need training on food safty and proper handling i will never go there again😭 i thank 🙏i didnt go because i could ve shitting my soul out from nuro virus.
  • Rating 1.0
    1 out of 5 Stars
    Horrible service. First I went through the drive through in which you could barely hear them speak so I pulled around and parked and went inside and told them that there drive thru speaker was inaudible and they replied yes we know. So I ordered my food inside and asked if my order came with breadsticks and they said yes two and you can order extras for 2 for a dollar. I replied 2 will be plenty. I arrive back at my home to eat and no breadsticks at all. I eat my meal because i was hungry while trying to call them and tell them of the missing breadsticks. After 3 phone calls and over 60 rings with no answerI finish my meal and drive back there to demand the dollar back for the missing two breadsticks and the manager tries to argue and say we can give you the two breadsticks now instead of the dollar. I said no my meal is over and I didn't drive back across town for that. He finally refunded my dollar while grumbling with no apology. This is absolutely terrible service and what is wrong with your business and incompetent employees with poor customer service skills.
  • Rating 5.0
    5 out of 5 Stars
    Great food. Great managememt. Thank you eric and debbie for taking care of us during our visit. Only complaint we have are the kids that work at this store....what has happened to working or being polite and watching your language? Keep your hat on ryan and watch your language ! Keep these kids off their phones! Other than that great food great managememt team.
  • Rating 3.0
    3 out of 5 Stars
    Amazing food amd amazing service. Sad to see only managers working while kids stand around on phones talking trash about managers as the managers walk by or after the kids are told or asked to do. Three managers on duty multi tasked between cooking and cleaning dinning room as well as serving customers and doing it all with smiles on their faces. May not be a true sit down but we tip everytime for a reason
  • Rating 5.0
    5 out of 5 Stars
    We gave a five star because of the food and because of the managers. Today my husband and i came to this store for lunch as we do several times a week. Today as usual three managers were on duty and three managers were busting their behinds to keep the store clean and the customers happy. The problem we have is with the younger staff. What has gone on with respecting your elders or let alone respecting your superiors? Why is it everytime we come to this store the managers are doing all the work while the kids stand around gossiping or playing on their phones or speaking inappropriately and why is it that when they are asked or told or even taught to do something they ignore the managers to talk poorly about them while the managers run run run to keep the business going and the kids just continue to stand there? We see the frusteration on the managers week after week after week and they are good people. Debbie has been taking care of our family for years and the gentleman with the tattooing on his arms is very polite and attentive. The girl with the short silver hair is always polite and ontop of guest services but seriously! Who is running this place and not seeing how these kids are misbehaving and how poorly they are allowed to treat their managers? Are there no rules on phones or language in this facility? Upper managememt needs to step up! But the people at this store the management team are the best keep it up ! And we do mean the two gentlemen who work evenings too though we dont see your faces often enough to know your names.

About Fazoli's

Welcome to Fazoli's fast, fresh, Italian restaurant in Columbia, MO. Our Pasta and Sauces, Breadsticks and Salads are FRESHLY prepared throughout the day. Oven-Baked Dishes and Submarinos® are never baked ‘til you order them! Made with 100% Real Mozzarella and Provolone, vine-ripened Tomatoes in our Authentic Marinara Sauce, plus Garden Vegetables, our food isn’t “fast food.” It’s fast, fresh, Italian!
Restaurant Amenities
  • Free Wi-Fi
  • Catering
  • Online Catering Ordering
  • Drive-thru
  • Take-out
  • Gift Cards
  • Senior Discount
  • Email Discount Club
  • Vegetarian Options
  • Employment Opportunities
  • Kid's Night
  • Kid's Menu
  • Lunch Special
  • Daily Specials
  • Handicap Accessible
  • Loyalty App
  • Online Takeout Ordering

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